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LINE Points

What kind of service is LINE Points? toggle
LINE Points is a service where you can collect points by shopping at different LINE services and shops and on the internet.

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What is the difference between LINE Points and LINE Free Coins? toggle
The service hasn't changed in terms of being a service where you can collect points (previously Free Coins) by participating in events such as watching videos and adding official accounts as friends.

With LINE Points, it is not just about watching videos or adding official accounts as friends; you can also collect points doing everyday things.

For more information, please refer to the following Help article.

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What will happen to the Free Coins I collected? toggle
Your Free Coins balance will automatically be exchanged into LINE Points, based on the rate determined by the currency value of the country you registered in.

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How do I collect LINE Points? toggle
You can earn LINE Points by one of the methods below. Please note that to earn points, you need to register a phone number on LINE. 

If you have not registered a phone number, please select the following link to register one.


Participating in events
From LINE, go to More > LINE Points and participate in an event. Each event has different conditions that have to be met. You can read the conditions for each event on the details page. Please note events may end earlier than stated.

Using a LINE Pay card
You can collect LINE Points by using a LINE Pay card. Please note LINE Pay cards are currently only available as a Japan only service.

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Where can I use LINE Points? toggle
In LINE, go to More > LINE Points > Use to exchange your points.

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Where can I see my LINE Points? toggle
You can see LINE Points you have earned under More > LINE Points.

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Do LINE Points expire? toggle
LINE Points are valid for 180 days from the last day you received Points.

Please be aware that you will lose your entire Point balance once it has expired.

To check when your Points will expire, please refer to the following steps: 

1. From the main menu, go to More > LINE Points.
Note: Depending on the country you registered your account, the location of the LINE Points icon may appear differently.
2. Tap the menu icon at the top of the screen > LINE Points History.
3. Check the "Valid till" date that appears under your Point balance.

 

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Can I change my regional settings for LINE Points? toggle
If the country information of the device you are using is different from the country that you registered for LINE Points, you will be able to change your region settings. Please note that you can only change your region settings once every 30 days.

Please understand that LINE Points cannot be used across different regions. If you change your region settings, you will not be able to use LINE Points you have saved up to this point.

To change your region settings, please refer to the steps below.

1. From LINE, go to More and tap LINE Points.
2. Tap the settings icon at the top of the screen and tap Region Settings.
3. Check your Current Region and Region After Change and tap Change Region.
If you do not change your region, you will not be able to tap the Change Region button.

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What is the LINE Points Notice account? toggle
The LINE Points Notice account is an official account which will notify you when you acquire and use LINE Points. This makes it easier for LINE Points users to keep track of the Points they have earned and the items they have exchanged which are issued at a later date.

The LINE Points Notice official account cannot be blocked or deleted.

Note:
- Notifications can be turned off.
- You may not receive notifications in some cases.

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The Automatic Exchange of Points for Coins

Why are LINE Points automatically exchanged for Coins? toggle
From LINE version 6.8.2, we have added a feature to automatically exchange LINE Points for LINE Coins when purchasing stickers or themes. For this reason, you are no longer able to manually exchange Points for Coins by going to Use from the LINE Points menu.

The amount of Coins you see on the item purchase screen is determined as follows:

Your Coin balance = the Coins you purchased + the amount of Coins that can be exchanged from your current Point balance.

If you are able to purchase an item using the Coins you charged, Points will not be exchanged.

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What is the exchange rate for Points to Coins? toggle
Rates will differ depending on the country from which you are using LINE.

Japan
1 Coin = 2 Points

Taiwan
2 Coins = 1 Point

Thailand
2 Coins = 1 Point

Indonesia
1 Coin = 300 Points

South Korea
1 Coin = 20 Points

Other countries
1 Coin = 2 Points

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Events

How do I earn points from events? toggle
From LINE, go to More > LINE Points to view an event's details page. If you fulfill the conditions for each event, you can earn LINE Points.

Please note in order to earn LINE Points, you need to register your phone number beforehand. If you have not registered your phone number, please do so from the link below.

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Why are there events which I cannot take part in? toggle
You can take part in an event once only. 
Also, once you have fulfilled all the conditions, you cannot enter into the event again.

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Can I take part in the same event more than once? toggle
Sorry. You can only take part in an event once. 

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Why didn’t I receive points even though I’ve met the conditions? toggle
If you were not issued points, please check the conditions to earn LINE Points on the details page of the promotion you participated in once again. If you did not receive points despite fulfilling the conditions and after waiting for 24 hours, the following cases may be possible.

App installation type promotions
- You have previously installed the relevant app in the past.
- You did not start the app within 24 hours after installing it.
- You did not return to the promotion's details page within 24 hours after starting the app.

Mission type promotions
- You have previously installed the relevant app in the past.
- You did not clear the designated mission within 24 hours of participating in the promotion.
- After clearing the mission, you did not return to the promotion’s details page within 24 hours.

If the issue persists even after checking the above, please contact us via the Problem Report Form.

Please understand for promotions that have a limited number of Points that can be issued, you may not be able to receive any depending on the timing of when you have met the conditions.

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What will happen to my LINE Points if I change to a new device? toggle
If you carry over your LINE account, you will be able to continue using your LINE Point balance.

For steps on how to carry over your account, please refer to the following Help articles based on your OS.

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Promotions managed by third parties toggle
Promotions managed by third parties are published in the LINE Points page.

If you were not issued points, please contact the promoter from the inquiry page indicated in the promotion's details page. Please understand that you may not be able to participate in some third party promotions depending on your region.

Tapjoy Inc.

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