You can use your purchased LINE stickers in LINE Official Account Manager for web browsers or the LINE Official Account mobile app by logging in with your LINE account.
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If you're not receiving notifications, it may be due to one of the reasons below.
• The Notifications setting is turned OFF.
• You're using LINE Official Account Manager for web browsers and the LINE Official Account app at the same time.
You may not receive notifications in the LINE Official Account app when using LINE Official Account Manager for web browsers with the same LINE Business ID.
If you want to receive notifications in the app while also using LINE Official Account Manager for web browsers, you need to change your settings by following the steps below.
Note: You can only change these settings from the LINE Official Account app.
1. From the menu icon at the top left of the screen, tap User settings.
2. Tap Notifications.
3. At the bottom of the screen, tap Choose notifications.
4. Under Chat, turn ON New messages while using web manager.
If you've changed your settings but still cannot receive notifications, please contact us via this Inquiry Form.
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If you're using a device running iOS 14 or later, you may not be able to select photos depending on your settings.
On your device, go to Settings > Privacy > Photos > OfficialAccount. If ALLOW PHOTOS ACCESS is set to Selected Photos, the app will only have access to some selected photos. Make sure you have All Photos selected if you want to be able to select from your full photo library.
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The AI response messages option uses LINE's AI technology to automatically reply to users' simple questions.
When you enable AI response messages, appropriate replies will be automatically selected from those registered in Simple Q&A and sent out to users.
If a question is complicated or can't be answered via automatic reply, you can switch to Manual chat so you and your staff member can answer directly. (After replying to a user manually, you can switch back to AI response messages.)
For more information, see the Help articles below.
Chat history is stored for six months for free. With a OA Chat package subscription, chat history is stored for up to five years, and you also have the option to download it.
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By using custom filters, you can freely create filters for your chat list. You can set tags to categorize relevant chats and check the number of unread messages.
You're able to create up to 20 filters.
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Tags let you group and manage users by setting custom tags, allowing you to view a list of users with the same tag and send messages only to those users.
You can customize tag names to include information such as the user's representative's name, date of first visit to your business, and gender.
You can add one tag per chat for free and up to 30 tags per chat with a OA Chat package subscription.
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Notes allow you to keep track of information gained from users in chats, as well as store details you want to share with other staff.
You can record as you like user information such as their preferences and birthdays. You can add one note per chat for free and up to 1,000 notes per chat with a OA Chat package subscription.
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About LINE official accounts
Creating an account
Logging in
Settings
Activity and billing
Broadcasts
LINE VOOM
Rich menus
Coupons
Reward cards
Surveys
Gain friends
Insights
Chat
LINE Call
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Gain friends Ads
LINE Tag
Issues
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