TH Official Account Help Center

To add or change administrators, you need to log in to the LINE Official Account app with an account that already has administrator permission and follow the steps below.

Note: Operators cannot add administrators.

To add an administrator by LINE:

1. Tap the Home tab > Settings > Permissions.

2. Tap + Add and select Administrator under "Permission type."

3. Tap Send by LINE.

4. Select the member you want to add and tap Share.

5. Have the member you want to add access the link they received in a LINE chat message and log in with their own account and select Accept role.

6. Once the new member appears on the Manage permissions screen with Administrator under their name, it means they have been added.

To add an administrator by email:

1. Tap the Home tab > Settings > Permissions.

2. Tap + Add and select Administrator under "Permission type."

3. Tap Generate link > Copy.

4. Give the verification link that was issued to the member you want to add.

5. Have the member you want to add access the link and log in with their own account and select Accept role.

6. Once the new member appears on the Manage permissions screen with Administrator under their name, it means they have been added.

To change a member's permission:

1. Tap the Home tab > Settings > Permissions.

2. Tap Edit next to the member.

3. Select the permission type.

4. Tap Save changes.

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Before deleting your LINE official account, make sure to read the important notes below.

• You will not be able to use any features other than Insights and billing once you delete your LINE official account.

• All account information (including statistics) will be permanently erased 30 days after you delete your account.

• Deleting your account will delete all of your friends.

Note: You cannot transfer your friends to a new account.

• You will not be refunded if you delete your account in the middle of a month.

• If you send additional messages before deleting your account, you will be billed for additional message fees on your next billing date.

• If you purchased a Premium ID with the LINE Official Account app for iOS, deleting your account will not automatically cancel your subscription. Please see this Apple Support page and cancel your subscription on the App Store.

To delete your LINE official account, follow the steps below.

From the LINE Official Account app:

1. Tap the account you want to delete in the Accounts list.

2. Tap Settings > Account > Delete account.

3. Confirm and agree to the warning, then tap Delete account.

From LINE Official Account Manager:

1. Click the account you want to delete in the Accounts list.

2. Click Settings > Account settings > Delete account.

3. Confirm and agree to the warning, then click Delete account.

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On April 1, 2022, amendments to Japan's Act on the Protection of Personal Information went into effect. As a result, the following information needs to be registered and disclosed in LINE when using a LINE official account.

• If the account operator is a corporation or sole proprietor: The country or region where the corporation or sole proprietor is located

• If the account operator is an individual: The country or region where the individual lives

Please follow the steps below to register your country or region.

From the LINE Official Account app:

1. Tap Settings > Account.

2. Under Account details, tap Company or owner's country or region.

3. Select your country or region, then tap Save.

From LINE Official Account Manager for web browsers:

1. Click Settings > Account settings.

2. Under Account details, click Edit next to Company or owner's country or region.

3. Select your country or region, then click Save.

If your country or region isn't listed, please contact us about it separately via this Inquiry Form.

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Adding/changing administrators

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