TH Official Account Help Center

Logging in

Please see below for the recommended system specifications for the LINE Official Account Manager app and the browser version of LINE Official Account Manager.

LINE Official Account Manager app
• OS
- Android 10 or later
- iOS 16 or later
- iPadOS 14 or later
Note: This service is not supported on Android tablets.

The browser version of LINE Official Account Manager
• OS
Windows or Mac
• Browser
The latest version of Chrome
Note:
- This service is not supported on Internet Explorer.
- Please be sure to enable JavaScript in your browser settings.

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The login screen differs depending on the version of the app you're using. Check the information below that matches the screen you see in the app.

If you see "LINE account" on the login screen

• Logging in with the LINE app
If you tap LINE account, you will be automatically logged in via the LINE app installed on your device.

If you're unable to log in with the LINE app:
Check whether the LINE account logged in on the LINE app matches the one linked to the LINE official account. You will be unable to log in with this option if you use a business account to log in (using an email address and password) or you're logged in to a LINE account that isn't linked to the LINE official account.

• Logging in with a business account
If you tap Business account, fields to enter an email address and password will appear. Enter the email address and password that was set when the account was created.

If you forgot the password to the business account:
1. Access LINE Official Account Manager for web browsers.
2. Select Business account > Reset password.
3. Enter the email address for the account, then select Submit.
4. Follow the instructions in the email you receive.

• Logging in with a LINE account's registered email address
Tap Log in using your email address registered to LINE and enter the email address and password registered to the relevant LINE account. If you don't know the registered information, see this Help article.

If you see "Log in or sign up with LINE" on the login screen

• Logging in with the LINE app
If you tap Log in or sign up with LINE > Log in or sign up, the LINE app will open and a verification screen will appear.

If you're unable to log in with the LINE app:
Check whether the LINE account logged in on the LINE app matches the one linked to the LINE official account. You will be unable to log in with this option if you use a business account to log in (using an email address and password) or you're logged in to a LINE account that isn't linked to the LINE official account.

• Logging in with a business account
Tap Log in or sign up by email > Business account email, then enter the email address and password that was set when the account was created.

If you forgot the password to the business account:
1. Access LINE Official Account Manager for web browsers.
2. Select Business account > Reset password.
3. Enter the email address for the account, then select Submit.
4. Follow the instructions in the email you receive.

• Logging in with a LINE account's registered email address
Tap Log in or sign up by email > LINE account email, then enter the email address and password registered to the relevant LINE account. If you don't know the registered information, see this Help article.

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Business ID is a common verification system used to log in to various services for businesses and developers provided by LINE.

You can log in to Business ID with your LINE account or with a business account (using just your email address).

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If you don't know the email address or password for a LINE account with login authority, check/change the information from the LINE app by referring to this Help article, and then try logging in again.

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The verification code that appears on your PC needs to be entered into the app version of LINE. Please enter the 4-digit code for the LINE account whose email address and password were used to log in to LINE Official Account Manager.

Note:

- You need to confirm your identity by entering a verification code when you log in to LINE Official Account Manager.

- Please be sure to access the LINE app and not the LINE Official Account Manager app.

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If you use a LINE account to log in:

You need to transfer your LINE account with the LINE app beforehand. For more information on how to transfer your account, see here.

After you've finished transferring your account with the LINE app, log in with the LINE Official Account app.

When you transfer your account, the chat history listed below will also be transferred.

• Text and stickers from the last year (only for content sent on or after April 18, 2019)

• Image and video files from the last two weeks

• Other files from the last week

If you use a business account to log in:

You don't need to transfer your account. Simply log in as usual on your new device.

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Help center

Search Help articles

Logging in

Logging in

Recommended system specifications for LINE Official Account

Logging in

About Business ID

I don't know my email address/password for logging in with my LINE account

I don't know where to enter the identity verification code

Transferring your LINE official account when you change devices