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LINE Official Accounts

Official account types

How many official accounts can I create?

Creating new LINE official accounts

You can create a new LINE official account using one of the methods below.

To create a new account using LINE Official Account Manager for web browsers:

1. Access LINE for Business.

2. Select the account type you want to create.

3. Log in to LINE Business ID.

4. Fill in the required fields and choose Continue.

5. On the Check application page, select Submit.

To create a new account from the LINE Official Account app:

1. Download the LINE Official Account app for iOS or Android.

2. Tap Log in or sign up with LINE or Log in or sign up by email.

3. Tap Create an account.

Note: If you already have a LINE official account, tap the menu icon at the top left of the screen > Create new account.

4. Fill in the required fields and tap Continue.

5. Tap Create account.

From the LINE app:

1. Tap the Voom tab > your profile at the top of the screen.

2. Tap Create official account.

Note: If you don't have an email address registered, please register one by going to Settings > Account > Email address.

3. Tap Create a new account.

4. Fill in the required fields and tap Create account.

You cannot create verified accounts from the LINE Official Account app. If you'd like a verified account, you need to apply after creating an unverified one.

Note: LINE Official Account is not available in the European Union.

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About surveys

LINE user information that can be collected from surveys

Recommended system specifications for LINE Official Account

Satisfaction surveys

You can send out satisfaction survey messages at no additional cost to gauge how your followers feel about your account.

Surveys measure user satisfaction quantitatively with a Net Promoter Score (NPS®). If you have a Premium or verified account, you can also send open-ended questions along with your satisfaction surveys, allowing you to get both quantitative and qualitative feedback about your account.

Satisfaction surveys can be sent out once every 90 days. Plan your next move based on your current score by comparing past and recent scores and looking back on your old messages/promotions.

To send out a satisfaction survey:

1. Click Home > Surveys.

2. Click Net Promoter Score®.

3. Click Send survey.

Note:

- Satisfaction surveys can only be created on LINE Official Account Manager for web browsers, and not on the LINE Official Account app.

- Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.