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Recommendation 16 ("the travel rule") requires a VASP sending crypto assets on behalf of an "originator" (the user requesting the crypto asset transfer) to submit certain information on the originator and the "beneficiary" (recipient) to the beneficiary's VASP.

The Financial Action Task Force (FATF) has asked regulatory agencies in every country to introduce its international standards ("The FATF Recommendations") for countering money laundering and the financing of terrorism.

Due to upgrading our risk management system, including compliance with the travel rule, it may take some time for us to confirm the details for deposits and withdrawals. Also, please understand that we may request more transaction details if required.

For details, refer to the following links. (Only available in Japanese.)

Financial Services Agency:
Regarding the publication of the draft cabinet order for partial revision of the Order for Enforcement of the Act on Prevention of Transfer of Criminal Proceeds

Japan Virtual and Crypto assets Exchange Association (JVCEA):
Notice regarding travel rule compliance along with enforcement of the draft cabinet order for partial revision of the Order for Enforcement of the Act on Prevention of Transfer of Criminal Proceeds

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Depending on network conditions and the status of the blockchain network, it may take some time for us to receive crypto assets sent from an external wallet.
Note: If you send Ripple (XRP) or Stellar Lumens (XLM) without entering a tag/memo, it may not show up in your wallet.

When we confirm that you received crypto assets sent to your address from a source such as an external wallet, we will send you a declaration form to confirm the transaction details (e.g. sender information, reason for receiving crypto assets) via the LINE BITMAX Notifications (LINE BITMAXお知らせ) official LINE account. To have the received crypto assets reflected to your LINE BITMAX account, you need to check our questions and answer them accordingly.

If you still haven't received a declaration form via the LINE BITMAX Notifications official LINE account 24 hours after the status in the sending wallet indicates that it has been sent, please also refer to the following related Help articles.

Related Help articles:
I was notified about an incomplete transaction/needing to enter sender information when receiving crypto assets
Notice about new addresses for receiving crypto assets

On LINE BITMAX, you may be prohibited from sending crypto assets to or receiving crypto assets from some addresses if they are determined to pose a certain amount of risk (based on blockchain analysis results and other sources). Please understand that in such cases, we may check the details of your transactions and your registered information. For more information, see the following notice. (Only available in Japanese.)

About our efforts to prevent money laundering and terrorism financing

If you're still unable to resolve the issue after checking everything above, please contact us at any time via this Inquiry Form.

Note: We do not currently offer chat support with an operator.

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