There have been cases in which users have been solicited by people they met on social media regarding investments and subsequently advised to make deposits to financial services overseas, leading to trouble.
Take the utmost caution and ask yourself, "Is this transaction fair and safe?" when trading crypto assets.
You can also call any of the phone numbers below if you have doubts about a transaction or you're having crypto asset-related troubles.
Note: Support for inquiries by phone is only in Japanese.
Financial Services Agency: Counseling Office for Financial Services Users
Weekdays 10 am to 5 pm
Ph: 0570-016811 (Via VoIP, call 03-5251-6811)
National Police Agency: Police consultation by phone
Ph: #9110
Consumer hotline
Ph: 188
Note: You will be directed to your nearest consumer affairs center
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.