LINE BITMAX Help Center

Useful info

If you want to withdraw your crypto assets as Japanese yen, you first need to convert them to Japanese yen by selling them. Once you've sold them, see the details on the current Help article. For details such as the steps to sell your crypto assets, see the following LINE BITMAX official blog post. (Only available in Japanese.)

Making your first crypto asset trade [From purchase to sale]

You can withdraw Japanese yen on LINE BITMAX to LINE Pay, PayPay, or a bank account.
Note: You cannot withdraw your Japanese yen balance to a bank account if it's JPY 400 or less.

The following processing fees for withdrawals apply.

• To LINE Pay/PayPay: JPY 110
• To a bank account: JPY 400

For information on how to make withdrawals, see the following Help articles.

Making withdrawals to LINE Pay
Making withdrawals to PayPay
Making withdrawals to bank accounts

Was this page helpful?

You can make deposits from LINE Pay using your balance or debit payments from a linked bank account by following the steps below.

Note: You cannot make deposits with your LINE Pay Light balance.

1. On the LINE BITMAX main menu, tap Transfers > Deposit under Spot account (JPY) > Deposit via LINE Pay (Balance, Debit).

2. Enter the amount you want to deposit and tap OK.

3. Select one of the following deposit methods and tap Confirm.

• To make the deposit from your LINE Pay balance, select LINE Pay balance.

• To make the deposit with a debit payment from a bank account linked to LINE Pay, select Debit payment.

4. Enter your LINE Pay passcode.

LINE Pay is temporarily suspending bank account registration and the adding of money with some banks. As a result, you may not be able to make deposits to LINE BITMAX via debit payment with your linked LINE Pay account.

Note: For a list of affected banks, see this post on LINE Pay's official blog. (Only available in Japanese.)

Was this page helpful?

While the crypto assets you're receiving may arrive several minutes after they've finished being sent from the external wallet, blockchain network conditions and other factors may cause the transaction to take several hours.

Please also check the status of the transaction in the external wallet from which the crypto assets are being sent, as it may take some time for them to be sent.
Note: The crypto assets may not show up in your wallet if incorrect information was entered when sending them or Ripple (XRP)/Stellar Lumens (XLM) were sent without entering a tag/memo.

When the crypto assets have been received, you need to confirm the transaction details (e.g. sender information, reason for receiving crypto assets) before they will appear in your wallet. When we confirm that you received crypto assets sent to your address, we will send you a declaration form via the LINE BITMAX Notifications (LINE BITMAXお知らせ) official LINE account. Please check the questions in the declaration form and answer them accordingly.

If you still haven't received a declaration form via the LINE BITMAX Notifications official LINE account 24 hours after the status of the transaction in the external wallet indicates that the crypto assets have been sent to LINE BITMAX, please also see the following related Help articles.

See also:
I was notified about an incomplete transaction/needing to enter sender information when receiving crypto assets
Notice about new addresses for receiving crypto assets

On LINE BITMAX, you may be prohibited from sending crypto assets to or receiving crypto assets from some addresses if they are determined to pose a certain amount of risk (based on blockchain analysis results and other sources). Please understand that in such cases, we may check the details of your transactions and your registered information. For more information, see the following notice. (Only available in Japanese.)

About our efforts to prevent money laundering and terrorism financing

If you're still unable to resolve the issue after checking everything above, please contact us at any time via this Inquiry Form.

Note: We do not currently offer chat support with an operator.

Was this page helpful?

While the crypto assets sent from your LINE BITMAX wallet may appear in the external wallet after several minutes, blockchain network conditions may cause the transaction to take several hours.

Also, due to upgrading our risk management system, including compliance with the travel rule, the details of a transaction entered by the user need to be confirmed by us and the receiving wallet service provider.

For this reason, it may take longer than usual for the transaction to be reflected. We ask that you wait a bit longer until the details of the transaction have been confirmed.

When the transfer amount can be confirmed in your wallet, the LINE BITMAX official account will send you a chat message on LINE.

If the crypto asset still hasn't appeared 24 hours after your Transaction ID status changed to "Success," please contact the receiving wallet service provider.
Note: If you sent Ripple (XRP) or Stellar Lumens (XLM) without entering a tag or memo, it may not show up in the wallet it was sent to. In this case, contact the receiving wallet service provider.

On LINE BITMAX, some addresses are prohibited from being used for sending or receiving crypto assets if they are determined to pose a certain amount of risk (based on blockchain analysis results and other sources).

If your sent crypto assets aren't appearing, you can't send crypto assets, or you can't check your history of sent crypto assets, the cases above may apply to your situation. If so, please contact us by sending us an email at any time via this Inquiry Form.

See also:
About the travel rule

Was this page helpful?

	Minimum sendable amount (per transaction)
KAIA (KAIA)	KAIA 0.1 Note: Only available to send and receive with DOSI.
Bitcoin (BTC)	BTC 0.0001
Ethereum (ETH)	ETH 0.001
Stellar Lumens (XLM)	XLM 3
Ripple (XRP)	XRP 30
Bitcoin Cash (BCH)	BCH 0.001
Litecoin (LTC)	LTC 0.001
Flare (FLR)	FLR 0.1

See below for the transaction fees on LINE BITMAX.

Fees for depositing/withdrawing money (JPY)

	Deposits	Withdrawals
LINE Pay	No charge¹	JPY 110 (tax included)²
PayPay	No charge³	JPY 110 (tax included)⁴⁻⁵
Bank account	No charge⁶	JPY 400 (tax included)

Deposits

Withdrawals

LINE Pay

No charge¹

JPY 110

(tax included)²

PayPay

No charge³

JPY 110

(tax included)⁴⁻⁵

Bank account

No charge⁶

JPY 400

(tax included)

¹Deposits are from your LINE Pay balance or bank account registered to LINE Pay.
²Withdrawals are to your LINE Pay balance.
³Deposits are automatic when using PayPay Money purchase. It has no standalone deposit feature. For more information on PayPay Money purchase, please see Using PayPay Money purchase (the PayPay account linking service). (Only available in Japanese.)
⁴Withdrawals are to PayPay Money.
⁵If the deposit from PayPay succeeds, but your purchase fails, the money will be refunded to PayPay Money. In this case, you will not incur any fees.
⁶There is a separate fixed service charge for each bank.

Fees for sending/receiving crypto assets

	Receiving crypto assets	Sending crypto assets
KAIA (KAIA)¹	No charge	KAIA 1
BTC	No charge	BTC 0.001
ETH	No charge	ETH 0.005
XLM	No charge	XLM 0.01
XRP	No charge	XRP 0.15
BCH	No charge	BCH 0.001
LTC	No charge	LTC 0.001
FLR	Not supported²	FLR 0.1

Note: There are no fees for crypto asset transfers between LINE BITMAX users.

¹KAIA is only available to send and receive with DOSI.
²Receiving FLR to your account is not supported.

Fees for buying/selling crypto assets

Brokerage trades

Fees for buying/selling crypto assets

No charge

Exchange trades

	Maker fee¹	Taker fee²
KAIA (KAIA)/Japanese yen (JPY)	-0.01%	0.05%

¹Maker orders refer to new orders placed on the board.
²Taker orders refer to orders that fill existing orders already on the board. All market orders are taker orders. In either case, the above rate will be applied to the total price (fill amount × fill price) which will be then be exchanged in Japanese yen.

Fees may differ from those noted above due to promotions or other events. For information on promotions going on now, see the Promotions (キャンペーン一覧) page. (Only available in Japanese.)

For details related to trading limits and each fee, see the following page. (Only available in Japanese.)

Trading Limits and Fees

Was this page helpful?

As soon as we finish reviewing your application, the LINE Pay Identity Verification (LINE Pay本人確認) official account will notify you of your results via chat message. If you receive a message saying your identity could not be verified, please check the reason and apply again.

When applying for identity verification, please keep in mind all of the following important points.

Entering your name

• On the Select name type pop-up, select the way your name is written on your ID (Kanji, Alphabet, or Kanji and alphabet).
• If you have a middle name, make sure to enter it exactly as it appears on your ID (and in the same order).
• If your ID shows your name written in more than one way (e.g. married name, maiden name, real name, common name), choose only one of the names to enter in the kanji name fields.
• Enter the reading of your kanji or alphabet name in katakana in the katakana name fields.
Note: If the name registered to your LINE Pay account and the name registered to your bank account are different, deposits from the bank account may not be reflected properly, and you may have to request a reversal of the transaction from your bank.

Entering your address

• Enter the details of your address (e.g. apartment/building name, room number) exactly as they are written on your ID.
Note: If the address on your ID has been updated, we will review the latest address that appears.
• Enter your street, block number, and room number only once.
Note: For example, if your address is "●●町3-2-1", do not enter it as "●●町3丁目3-2-1". (The city block (丁目) is mistakenly entered twice.)

Taking photos of your ID

• Your entire ID must be visible and all the details need to be clear.
• Make sure there is no glare in the photo of your ID.
• Take photos of both sides of your ID if required.
Note: We cannot accept a photo of only the front or back of the ID, or photos of one side from two different IDs.
• (If you're a foreign resident) Make sure to verify your identity with your residence card so we can confirm your period of stay and other details.
Note: This doesn't apply to Special Permanent Residents.
• When you're taking a photo of the thickness of your ID, place it on a surface where its thickness can be confirmed, such as a floor or table, and have the entire ID appear in the photo.
Note: Please also see the "Taking a photo of the side of your ID to show its thickness" section in Verifying your identity to use LINE Money.

Please contact us via this Inquiry Form if:

• Your application is not accepted because your kanji name uses a character that can't be entered with a smartphone and you had to enter a different character.

• Your application is not accepted because part of the Prefecture/City/Address (都道府県⋅市町村⋅丁目) information doesn't match the address on your ID, even though you entered the correct postal code.

For more information on how to verify your identity, as well as a list of common reasons why verification cannot be completed, see the following LINE BITMAX official blog posts. (Only available in Japanese.)

Verifying your identity

I can't pass the identity verification review

Was this page helpful?

LINE

Help center

Search Help articles

FAQs

LINE

Help center

Search Help articles

FAQs

Withdrawing money (JPY) from LINE BITMAX

Making deposits using LINE Pay

Making deposits from bank accounts

I'm receiving crypto assets sent from an external wallet to LINE BITMAX, but they aren't appearing

I sent crypto assets from LINE BITMAX to an external wallet but they aren't appearing/the transaction wasn't completed

Minimum crypto asset amounts that can be sent

Transaction fees

I want to know the status of my identity verification review

My identity verification application was rejected

About the Crypto Asset Lending Service

Will my fixed lending agreement automatically renew after lending has ended?

About the Average acquired price