Help center

Events

1. Go to the game’s settings.

2. Tap Help.

3. Tap Winner Contact Information Submission.

Only winners can submit their contact information. Please submit it by the given deadline.

Shipping of prizes is only available to the countries that the event was held in. Overseas shipping may not be possible.

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You can submit your contact information again to change it, as long as it is within the given period for submission of contact information. If you change your contact information after that period, we may not be able to deliver the prize.

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Your prize cannot be delivered if you do not submit your contact information within the submission period after the event.

If your shipping address is not in any of the countries that the event was held in, the prize cannot be delivered as we do not ship overseas.

For more details, please contact us.

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Received event prizes cannot be exchanged for cash or other prizes.

If the prize is a random or selectable item, please check the notice after the event and submit your contact information.

We may send replacement prizes if the originally intended prize item is out of stock. Thank you for your understanding.

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You can give away offline coupons or prizes that you receive at no charge, but we ask that you refrain from resale for personal profit.

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Events

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Events

I won a prize. How do I submit my contact information to receive it?

Can I change my contact information for receiving prizes?

Why did my event prize not arrive?

Can I exchange my event prize?

Can I sell offline coupons or prizes that I receive to other people?