An error message appears and I can't purchase a ticket

Categories
If You Are Experiencing Any Issues
- Other

Purchasing

You can purchase a ticket in the LINE MUSIC app or on LINE STORE.

To purchase a ticket in the LINE MUSIC app:

1. Tap the Library tab at the bottom right of the screen.

2. Tap Settings > My ticket > Shop.

3. Select the plan you want.

To purchase a ticket on LINE STORE:

Go here to access the LINE MUSIC page on LINE STORE, then select the plan you want.

If an error appears and you cannot purchase a plan, please see this Help article.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

You may incur duplicate charges if you purchase a ticket on LINE STORE while you are using a ticket purchased in the LINE MUSIC app.

We recommend canceling the ticket you purchased in the LINE MUSIC app, then waiting until it is no longer valid before purchasing a ticket on LINE STORE.

How do I cancel a subscription?

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

You can check an in-use ticket's expiration date in the LINE MUSIC app or on LINE STORE.

Note:

- Tickets are renewed within 24 hours of their expiration date.

- From June 1, 2023, the prices of in-app ticket purchases have changed, and new Basic Plans are no longer available for purchase.

To check in the LINE MUSIC app:

1. Tap the Library tab at the bottom right of the screen.

2. Tap Settings > My ticket > My Ticket.

3. Check the expiration date next to "Exp." under the plan name.

Note:

- If you have a Basic Plan, you can also check its remaining playback time.

- Basic Plan tickets no longer appear when their 20 hours of playback time are used up.

To check on LINE STORE:

Check the Renewal date under Subscription plans.

Note:

- Only tickets that were purchased on LINE STORE can be checked this way.

- Once cancelation is complete, Subscription end date will appear.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Yes, there is. Both Basic and Premium plans automatically renew every month.

You will automatically be charged a usage fee every month so you can enjoy using LINE MUSIC without having to purchase a ticket all the time.

Note: From June 1, 2023, the prices of in-app ticket purchases have changed, and new Basic Plans are no longer available for purchase.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

A subscription plan (auto-renewal) is a payment method that automatically charges you every month from the day you start making payments.

Once you make a payment, you can use LINE MUSIC and not have to worry about renewing your plan until you decide to cancel your subscription.

Note:

- If you're transferring your account to a device running a different OS, please cancel your auto-renewal subscription in advance.

- Tickets purchased on LINE STORE can be transferred between devices running different OSes.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

You cannot purchase or use another ticket if you're using a ticket with auto renewal or currently have a valid ticket.

However, if you're using a Basic Plan (time-limited ticket), you can upgrade to a Premium Plan after you cancel the ticket's auto renewal and use up its 20 hours of play time. Upgraded tickets go into use automatically.

Important:

- Even if you cancel auto renewal for your ticket, you can continue to use your remaining play time until the expiration date.

- From June 1, 2023, the prices of tickets purchased in-app have changed, and new Basic Plans are no longer available for purchase.

- If you want to continue using a Basic Plan, you won't be able to repurchase it if you switch to another plan.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Whether you utilize the service or not, use of a ticket will automatically begin in the order it was purchased in. Tickets can only be used until their designated expiration date.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

If you don't receive a payment confirmation email from LINE MUSIC, check the following things.

• Was your registered email address entered correctly?

You can check or change your registered email address by going to the Library tab > Settings > Account > Email under Email address for receipts.

• Are you using any spam filters?

Check your email settings and make sure that emails from LINE MUSIC are not being sent to your spam folder.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

The six-month free subscription plan (6カ月無料特典プラン) is granted through free monthly tickets, which are distributed for a maximum of six months.

If you cancel the plan during the six-month free period, your plan will end when the current ticket expires, and you will forfeit the tickets for any free months that were remaining.

Also, be aware that you cannot reapply for the six-month free subscription plan (6カ月無料特典プラン).

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

You need to verify your student status before purchasing the student premium plan.

To verify your student status:

1. Tap the Library tab at the bottom right of the screen.

2. Tap Settings > Account > Student Verification.

3. Enter your date of birth and the name of your school.

Note: Enter accurate information, as you may need to also register your student ID or student handbook to confirm your student information.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

All students enrolled in elementary school or higher qualify for the student discount, regardless of age.

Verify your student status before purchasing the student premium plan from the LINE MUSIC app. By entering your date of birth and the name of your school, your status will be screened by the student verification feature on LINE MUSIC.

Note: Enter accurate information, as it may be necessary to also register your student ID or student handbook to confirm your student information.

If you haven't been issued a student ID, please submit an identifying document equivalent to a student ID (e.g. insurance card, school admission letter).

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

If you need to register your student ID, upload one that contains all of the following information.

• Your name

• Your school's name

• The period of validity of your student ID (e.g. entrance or graduation year)

If you haven't been issued a student ID, please submit an identifying document equivalent to a student ID (e.g. insurance card, school admission letter).

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

You must verify your student status again.

Your ticket may not be automatically renewed if you do not verify your student status again before the next time it's scheduled to renew.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

If an error message appears when purchasing a ticket, it means that your selected payment method was not authenticated successfully. Please check if the payment method you selected is available for making purchases.

If there's no issue with your payment method, please contact customer support for your selected payment method (e.g. Google Play, credit card company, carrier) directly.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

LINE

Help center

Search Help articles

Purchasing

Purchasing

Purchasing tickets

Can I change a ticket purchased in the LINE MUSIC app to a LINE STORE ticket?

Checking a ticket's expiration/renewal date

Is there a way to automatically renew tickets instead of having to buy one all the time?

About subscription plans

Can I purchase or upgrade to another ticket while using my current ticket?

What will happen to the tickets I've purchased if I don't use the service?

I paid with carrier billing/credit card, but didn't receive a payment confirmation email

I didn't get tickets for the six-month free subscription plan (6カ月無料特典プラン)

The setting needed to purchase a student discount ticket

Conditions for getting a student discount

Attaching images of your student ID

What should I do if my student status isn't verified?

An error message appears and I can't purchase a ticket