If an error message appears when purchasing a ticket, it means that your selected payment method was not authenticated successfully. Please check if the payment method you selected is available for making purchases.
If there's no issue with your payment method, please contact customer support for your selected payment method (e.g. Google Play, credit card company, carrier) directly.
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The six-month free subscription plan (6カ月無料特典プラン) is granted through free monthly tickets, which are distributed for a maximum of six months.
If you cancel the plan during the six-month free period, your plan will end when the current ticket expires, and you will forfeit the tickets for any free months that were remaining.
Also, be aware that you cannot reapply for the six-month free subscription plan (6カ月無料特典プラン).
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If you don't receive a payment confirmation email from LINE MUSIC, check the following things.
• Was your registered email address entered correctly?
You can check or change your registered email address by going to the Library tab > Settings > Account > Email under Email address for receipts.
• Are you using any spam filters?
Check your email settings and make sure that emails from LINE MUSIC are not being sent to your spam folder.
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If you signed up for a LINE MUSIC plan, but you're unable to use LINE benefit features, please contact us via this Inquiry Form. Note: Please change the language settings on your device to Japanese before accessing the Inquiry Form, then make sure that LINE MUSIC is selected for the Service.
We will check the status of your issued benefits.
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