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FAQs

What kind of service is LINE MUSIC? toggle
LINE MUSIC is a music streaming service. Streaming lets you listen to songs in the app without saving them on your device, so you can enjoy music without worrying about storage space.

In addition to being able to listen to the latest songs, LINE MUSIC also allows you to:
• Share songs in chats with your friends on LINE
• Set a song as background music for your LINE profile
• Listen to playlists created by others
• Listen to songs offline
- Set songs as your ringtone or ringback tone for free calls on LINE
- Purchase songs and albums

You can enjoy LINE MUSIC with the app or PC browser version!

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Can I use LINE MUSIC for free? toggle
If you do not purchase a ticket, you can listen to a 30 second demo of each song. However, purchasing a ticket will give you access to full tracks of the entire LINE MUSIC library.

Please note as LINE MUSIC uses network data, we recommend using a flat-rate data plan.

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How do I log in using LINE? toggle
There are two ways to log in using LINE:

• From the LINE MUSIC startup screen, tap Login to automatically log in through the LINE app installed on your device.
• From the LINE MUSIC startup screen tap Enter login info, then enter the email address and password registered to LINE to log in.

Note: You will need to register an email address from the account settings in the LINE app.

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How can I check what kind of tickets I have? toggle
You can check what kind of tickets you have by following the steps below:

1. Tap the Library tab at the bottom of the screen.
Note: If Library does not appear at the top of the screen, tap the Library tab once more.
2. Tap Settings > Ticket Info.
3. Check the name of your tickets under the MY TICKETS tab.

Please be aware that if you change your device, Apple ID, Google account, or LINE account, tickets you had before may not appear.

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I want to cancel auto renewal for my Premium/Basic Plan free trial toggle
If you're using a Premium or Basic Plan free trial that was issued with the purchase of a Subscription Plan (auto-renewal), your subscription payments will automatically begin once the free trial period has ended. You can cancel auto renewal during the free trial period by referring to the steps below.
Note:
- After canceling your plan, you can still use it until the period expires.
- The steps to cancel auto renewal vary depending on your method of payment.

For payments made via Google Play:
1. Start the Play Store app.
2. Tap the icon at the top left of the home screen > Subscriptions.
3. Select LINE MUSIC, then tap Cancel subscription.

For more details or instructions on how to manage your subscription from your PC, please refer to the following page:


For payments made via carrier billing or credit card:
1. From the LINE MUSIC app, tap Library > the Settings icon > Ticket Info.
2. Depending on the ticket you want to cancel, the steps will differ.
• To cancel "In Use" tickets: Tap Cancel Subscription > Terminate Subscription.
• To cancel other tickets: Under MY TICKETS, tap Cancel to the right of the ticket you want to cancel.

For payments made via LINE STORE:
1. Access LINE STORE.
2. From the menu icon at the top left, tap Log in.
3. Tap Account page > Subscription plans.
Note: You can also tap the menu icon at the top left of the page and select Account page > Purchase history > Subscription plans.
4. Under LINE MUSIC, tap Cancel to the right of the subscribed plan.

For details about promotions, please check this page (Japanese only).

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Transferring purchased or in-use tickets after changing devices or deleting the app toggle
After transferring your LINE account, you can transfer your tickets by logging in to LINE MUSIC using LINE.

For the steps to take before transferring your LINE account to a different device, please see this Help article.

If you don't transfer your LINE account, you won't be able to transfer your tickets or any other LINE MUSIC data.
Note:
- If you're transferring your account to a device running a different OS, please cancel your auto-renewal subscription in advance.
- Tickets purchased on LINE STORE can be transferred between devices running different OSes.

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If my ticket expires, will the songs saved in Downloaded Music be deleted? toggle
When your ticket expires, the songs you purchased and saved can still be played in their entirety anytime. Music saved in Downloaded Music won't disappear from your list, but you need to purchase a ticket to play the entire songs.

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Canceling a subscription (auto renewal) toggle
Tickets purchased for LINE MUSIC are automatically renewed. As long as you don't cancel your auto-renewal subscription, payments will continue to be made automatically.

If you want to cancel your subscription, please do so at least 24 hours before your current ticket is set to expire.
Note:
- Uninstalling the app will not cancel your subscription plan.
- After canceling your plan, you can still use it until the period expires.
- The steps to cancel auto renewal vary depending on your method of payment.

Google Play payments:
1. Start the Play Store app.
2. Tap the menu icon at the top left of the home screen > Subscriptions.
3. Select LINE MUSIC, then tap Cancel subscription.

For more details or instructions on how to manage your subscription from your PC, please refer to the following page:


Carrier billing or credit card payments:
1. From the LINE MUSIC app, tap Library > Settings > Ticket Info.
2. Depending on the ticket you want to cancel, the steps will differ.
• To cancel "In Use" tickets: Tap Cancel Subscription > Terminate Subscription.
• To cancel other tickets: Under MY TICKETS, tap Cancel to the right of the ticket you want to cancel.

LINE STORE payments:
1. Access LINE STORE.
2. From the menu icon at the top left, tap Log in.
3. Tap Account page > Subscription plans.
Note: You can also tap the menu icon at the top left of the page and select Account page > Purchase history > Subscription plans.
4. Under LINE MUSIC, tap Cancel to the right of the subscribed plan.

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Will I be charged for any payments if I have a free trial ticket? toggle
If you only have a free trial ticket, you will not be charged for an auto-renewal payment.

Important: If you changed your device, Google ID, Apple ID, or LINE account, you may still have a subscription left over from a ticket you purchased before.

If you have previously purchased a subscription plan, please refer to the following Help article:


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