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FAQs

What kind of service is LINE MUSIC? toggle
LINE MUSIC is a music streaming service. Streaming lets you listen to songs in the app without saving them on your device, so you can enjoy music without worrying about storage space.

In addition to being able to listen to the latest songs, LINE MUSIC also allows you to:
• Share songs in chats with your friends on LINE
• Set a song as background music for your LINE profile
• Listen to playlists created by others
• Listen to songs offline
- Set songs as your ringtone or ringback tone for free calls on LINE
- Purchase songs and albums

You can enjoy LINE MUSIC with the app or PC browser version!

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Can I use LINE MUSIC for free? toggle
If you do not purchase a ticket, you can listen to a 30 second demo of each song. However, purchasing a ticket will give you access to full tracks of the entire LINE MUSIC library.

Please note as LINE MUSIC uses network data, we recommend using a flat-rate data plan.

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How do I log in using LINE? toggle
There are two ways to log in using LINE:

• From the LINE MUSIC startup screen, tap Login to automatically log in through the LINE app installed on your device.
• From the LINE MUSIC startup screen tap Enter login info, then enter the email address and password registered to LINE to log in.

Note: You will need to register an email address from the account settings in the LINE app.

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How can I check what kind of tickets I have? toggle
You can check what kind of tickets you have by following the steps below.

1. Tap the MY MUSIC tab at the bottom of the screen.
Note: If you see a screen such as OFFLINE MUSIC when you tap the MY MUSIC tab, tap the < icon to display MY MUSIC.
2. Tap Settings (the cogwheel icon) > Ticket Info.
3. Check the name of your tickets under the MY TICKETS tab.

Please be aware that if you change your device, Apple ID, or LINE account, tickets you had before may not appear.

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I want to cancel auto renewal for my Premium Plan free trial toggle
Tickets purchased for LINE MUSIC are automatically renewed.

As long as you don't cancel your auto-renewal subscription, payments will continue to be made automatically. If you cancel your subscription, please do so at least 24 hours before your current ticket is set to expire.

Even if you cancel your subscription, you can continue using the Premium Plan service until the time you paid for runs out.

1. Go to your device's Settings iTunes & App Store.
2. Tap your Apple ID at the top of the screen > View Apple ID.
3. Enter your Apple ID password or use Touch ID.
4. On the Account Settings screen tap Subscriptions > your LINE MUSIC plan.
5. Tap Cancel Subscription > Confirm.
Note: Once the subscription has been canceled, it will say "Expires [month/day, year]".

For more details and instructions on how to manage your subscription from your PC, please refer to the following page:

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If I change devices or delete the app, will the tickets I am using or own be carried over? toggle
If you purchased a ticket using your Apple ID, please refer to the following:


If you changed Apple IDs or do not carry over your LINE account, you will not be able to carry over your tickets, along with any other LINE MUSIC data.

If you are carrying over your account to a device running a different OS, you will not be able to carry over a ticket you purchased with your Apple ID.

It is recommended that you cancel your auto-renewal subscription if you are carrying over your account to a device running a different OS.

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If my ticket expires, will the songs saved in Downloaded Music be deleted? toggle
When your ticket expires, the songs you purchased and saved can still be played in their entirety anytime. Music saved in Downloaded Music won't disappear from your list, but you need to purchase a ticket to play the entire songs.

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How do I cancel a subscription (auto renewal)? toggle
If you cancel your subscription, please do so at least 24 hours before your current ticket is set to expire.

To cancel a subscription in the LINE MUSIC app:
1. Tap MY MUSIC > Settings.
2. Tap Ticket Info > Cancel Subscription.
3. Tap Terminate Subscription.

If an error occurs or Cancel Subscription does not appear, please cancel your subscription from the App Store.
Note: If "LINE STORE" appears for the relevant ticket under PURCHASES on the Ticket Info screen, see here.

To cancel a subscription from the App Store:
1. Go to your device's Settings > iTunes & App Store.
2. Tap your Apple ID at the top of the screen > View Apple ID.
3. Enter your Apple ID password or use Touch ID.
4. On the Account Settings screen tap Subscriptions > your LINE MUSIC plan.
5. Tap Cancel Subscription > Confirm.
Note: Once the subscription has been canceled, it will say "Expires [month/day, year]".

Even if you cancel your subscription, you can continue using the Premium Plan service until the time you paid for runs out.

For more details and instructions on how to manage your subscription from your PC, please refer to the following page:

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I got an email from Apple after signing up for a free trial Premium Plan and I was charged toggle
The subscription confirmation email sent by Apple shows the amount of the next scheduled payment. Please be assured that you were not immediately charged this amount.

Tickets purchased for LINE MUSIC are automatically renewed. If you don't cancel your auto-renewal subscription, future payments will be made automatically. 

If you would like to cancel your subscription, please see here.

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Will I be charged if I only have a free trial ticket? toggle
If you only have a free trial ticket, you will not be charged for an auto-renewal payment.

Note:
- If you purchase a subscription plan such as a Premium Plan while using a free trial ticket, you will be charged for auto-renewal payments.
- Your previous ticket may still be left over if you changed your device, Apple ID, or LINE account.

If you have previously purchased a ticket, please refer to the following Help article:

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