TH Official Account Help Center

To register or change your payment method, follow the steps below.

Note:

- To make payments with a credit card, you need to have a phone number registered on the LINE app beforehand.

- The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform. When changing your payment method, please choose from the available methods designated by the platform.

To register or change your payment method from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Payment settings, tap Payment method.

3. Tap Register payment method or Change payment method.

4. Select a payment method, then tap Continue.

5. Enter the required information.

To register or change your payment method from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Payment method under Activity and billing.

3. Click Choose payment method or Change payment method.

4. Select a payment method, then click Continue.

5. Enter the required information.

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Before you can purchase a paid plan, OA Chat package subscription, or Premium ID, you need to register a payment method. For details about the payment methods you can use and how to register them, see the following Help articles.

Registering/changing your payment method
Available payment methods

Once you've registered a payment method, you can go ahead with purchasing a paid plan, OA Chat package subscription, or Premium ID using one of the methods below.

To purchase a paid plan from the purchase screen on your smartphone browser:
1. Access the Web store and tap the account you want to configure in the Your accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Account settings, tap Plan.
3. Tap Upgrade under the monthly plan you want to purchase.
4. Read and agree to the Terms of Use, then tap Purchase.

To purchase a paid plan from LINE Official Account Manager for web browsers:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > Monthly plan under Activity and billing.
3. Click Upgrade under the monthly plan you want to purchase.
4. Read and agree to the Terms of Use, then click Purchase.

To purchase a OA Chat package subscription from the purchase screen on your smartphone browser:
1. Access the Web store and tap the account you want to configure in the Your accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Account settings, tap OA Chat package.
3. Tap Purchase.
4. Read and agree to the Terms of Use, then tap Purchase.

To purchase a OA Chat package subscription from the LINE Official Account Manager for web browsers:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > OA Chat package under Activity and billing.
3. Click Purchase.
4. Read and agree to the Terms of Use, then click Purchase.

To purchase a Premium ID from the LINE Official Account app for iOS:
1. Tap the account you want to configure in the Accounts list.
2. Tap Billing > Premium ID.
3. Enter the ID of your choice under Purchase a Premium ID.
4. Confirm the Premium ID you entered and the annual fee, then tap Purchase Premium ID.
Note:
- The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform.
- You can only purchase one Premium ID per Apple ID. If you want to purchase multiple IDs, please do so from LINE Official Account Manager for web browsers.
- The Premium ID you set (the "@" mark + a string of specific characters) cannot be changed while it's in use.

To purchase a Premium ID from the purchase screen on your smartphone browser:
1. Access the Web store and tap the account you want to configure in the Your accounts list.
Note: You cannot complete these steps from the LINE Official Account app for Android, so you need to use the link above.
2. Under Account settings, tap Premium ID.
3. Enter the ID of your choice.
4. Confirm the Premium ID you entered and the annual fee, then tap Purchase Premium ID.

To purchase a Premium ID from LINE Official Account Manager for web browsers:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > Premium ID under Activity and billing.
3. Enter the ID of your choice.
4. Confirm the Premium ID you entered and the annual fee, then click Purchase Premium ID.

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You can change your plan using one of the methods below.

To change your plan from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Account settings, tap Plan.

3. Tap Select this plan under the plan you want to change.

4. Read and agree to the Terms of Use, then tap Confirm.

To change your plan from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Monthly plan under Activity and billing.

3. Click Upgrade or Downgrade under the plan you want to switch to.

4. Read and agree to the Terms of Use, then click Confirm.

Plan changes in the middle of the month will be applied immediately when changing from the:

• Free plan to a paid plan.

• Basic plan to the Pro plan.

Plan changes in the middle of the month will be applied the following month when changing from:

• A paid plan to the Free plan.

• The Pro plan to the Basic plan.

Note: Only the Free plan is available for Indonesia, Singapore, and the United States.

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Check your credit card's spending limit and expiration date if you're unable to complete a payment.

If you can't use a registered credit card, you'll need to change/update your payment method from the purchase screen on your smartphone browser or LINE Official Account Manager for web browsers.

To update your payment method from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Payment settings, tap Payment method.

3. Tap Change payment method.

4. Select a payment method, then tap Continue.

5. Enter the required information.

To update your payment information from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Payment method under Activity and billing.

3. Click Change payment method.

4. Select a payment method, then click Confirm.

5. Enter the required information.

If you want to use a paid service again, try the method below for your situation.

If you were unable to complete a payment for a paid plan or Premium ID:

You need to complete the payment process again. For details about purchasing a paid plan or Premium ID, see this Help article.

If you were unable to complete a payment for additional messages or gain friends ads:

Try purchasing them using one of the methods below.

To make a payment from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Payment settings, tap Billing history.

3. Tap Try again, review the details, and make the payment.

To make a payment from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Billing history under Activity and billing.

3. Click Resolve, review the details, and make the payment.

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To cancel your OA Chat package subscription, follow the steps below.

From the purchase screen on your smartphone browser:
1. Access the Web store and tap the account you want to configure in the Your accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Account settings, tap OA Chat package.
3. Tap Cancel.
4. Read and agree to the Terms of Use, then tap Yes.

From LINE Official Account Manager for web browsers:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > OA Chat package under Activity and billing.
3. Click Cancel.
4. Read and agree to the Terms of Use, then click Yes.

Note:
- If you cancel your OA Chat package subscription, you can continue using it until the end of the current month, after which the subscription will end.
- If you cancel your OA Chat package subscription, tags and notes that have already been created will not be deleted, even if they exceed the limit.

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LINE

Help center

Search Help articles

Activity and billing

Activity and billing

Available payment methods

Registering/changing your payment method

Purchasing a paid plan, OA Chat package subscription or Premium ID

Changing your plan

If I change plans in the middle of a month, will my bill for that month be prorated?

Additional message fee payment

What to do if you're unable to complete a payment

Canceling your OA Chat package subscription

If I purchase a OA Chat package subscription in the middle of a month, will my bill for that month be prorated?