LINE POP2 Help Center

If paid items that you purchased have not been properly reflected in-game, please include the following information when making your inquiry:

▼ Required information

1. Purchase date and time (Ex. Around 3:30pm, March 22)

2. Price of item(s) and amount bought (Ex. 200 Diamonds at ¥550)

3. Number of purchases made

4. Names and amounts of unreflected items (Ex. 100 Rubies)

5. Document or statement number (Ex. 123456789123)

6. Order number (Ex. MNQKYNF9U7)

7. Date on receipt

8. Total purchase amount

=======================

■ Notes:

- If you purchased the items in-game, you'll receive an email receipt from the iTunes Store.

- There are sometimes delays between the date of purchase and the date you receive your email receipt. The iTunes Store will sometimes combine multiple purchases into one email receipt.

- If multiple purchases are involved, please include the above information from all email receipts that are related to your inquiry, even if some of the items were reflected.

- If we do not receive all the required information, we may have to ask you again for that information.

- If you can't find your receipt(s), please see the link below:

iTunes Store Support

https://support.apple.com/en-us/HT204088

========================

Many thanks in advance for providing the information outlined above.

We apologize for the trouble caused, but request that you provide this information in order to help us solve your issue as soon as possible.

Was this page helpful?

After sending your inquiry you should receive an auto-reply message confirming that we have received it.

From this point it typically takes around 2 business days for our customer service staff to process and reply to an inquiry. However, depending on the nature of your inquiry it may take a few days for us to respond.

If after a few days you have still not received a reply from us then it may be due to one of the following reasons.

◆Possible reasons why you have not received a reply

1. The email software you are currently using is blocking or filtering our reply.

-> Please check your spam folder to ensure that our address was not accidentally marked as junk mail.

->Add ‘do_not_reply@linecorp.com’ to the list of addresses or domains that you want to allow mail to be received from.

* If you are unsure of how to change your email settings then please contact your mobile phone service provider for more information.

2. There was a typo in the email address you provided in your inquiry.

->As addresses can be case sensitive please double check your email address before sending your inquiry and take care when typing upper and lower case letters.

Inquiries

Was this page helpful?

LINE

Help center

Search Help articles

Inquiry

LINE

Help center

Search Help articles

Inquiry

Important: Purchase items not reflected

The application can't authorize LINE

I can see someone I don't know in the game/I received a message from someone I don't know

Some friends are missing on the ranking list

Game not working properly / Game suddenly terminates

I have more questions

Inquiry

I want to delete (cancel) my account on this app