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FAQs

I see a network error when I try to set a ringtone or ringback tone toggle
If you try to set a ringtone or ringback tone without purchasing a plan and you see a network error, you may be using an earlier version of LINE MUSIC.

Please try setting a ringtone or ringback tone again after updating to the latest version of the app.

Note: If you're using version 3.13.0 or later of the LINE MUSIC app, you can set a ringtone and ringback tone once a month, even if you haven't purchased a plan.

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What kind of service is LINE MUSIC? toggle
LINE MUSIC is a music streaming service. Streaming lets you listen to songs in the app without saving them on your device, so you can enjoy music without worrying about storage space.

In addition to being able to listen to the latest songs, LINE MUSIC also allows you to:
• Share songs in chats with your friends on LINE
• Set a song as background music for your LINE profile
• Listen to playlists created by others
• Listen to songs offline
- Set songs as your ringtone or ringback tone for free calls on LINE
- Purchase songs and albums

You can enjoy LINE MUSIC with the app or PC browser version!

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Can I use LINE MUSIC for free? toggle
Without a ticket, you can listen to each song once in full.
Note: Songs that need to be purchased using Coins cannot be played for free.

When you purchase a ticket, you can listen to songs an unlimited amount of times.
Note: LINE MUSIC uses network data, so we recommend using it with a flat-rate data plan.

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How do I log in using LINE? toggle
There are two ways to log in using LINE:

• From the LINE MUSIC startup screen, tap Login to automatically log in through the LINE app installed on your device.
• From the LINE MUSIC startup screen tap Enter login info, then enter the email address and password registered to LINE to log in.

Note: You will need to register an email address from the account settings in the LINE app.

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How can I check what kind of tickets I have? toggle
You can check what kind of tickets you have by following the steps below:

1. Tap the Library tab at the bottom of the screen.
Note: If Library does not appear at the top of the screen, tap the Library tab once more.
2. Tap Settings > Ticket Info.
3. Check the name of your tickets under the MY TICKETS tab.

Please be aware that if you change your device, Apple ID, Google account, or LINE account, tickets you had before may not appear.

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Canceling a Premium Plan free trial (auto renewal) toggle
If you're using a Premium or Basic Plan free trial that was issued with the purchase of a subscription plan (auto-renewal), subscription payments will automatically begin once the free trial period has ended.

Unless you cancel the auto-renewal of your subscription plan yourself, you will continue to be charged. If you want to cancel your current plan, please do so at least 24 hours before it is set to expire.
Note:
- Uninstalling or deleting LINE MUSIC will not cancel your subscription.
- Even after canceling your plan, you can still use the service up until the expiration date.

The steps to cancel your subscription vary depending on where you purchased the plan and your payment method, so make sure to check this information first.

Checking where you purchased your plan and your payment method
Follow the steps below for the version of LINE MUSIC that you're using.

• LINE MUSIC versions other than 5.0 (earlier versions)
1. Start the LINE MUSIC app.
2. At the bottom right of the screen, tap Library.
3. Tap Settings > Ticket Info > Purchase History.
4. Check where you purchased your plan and your payment method under the plan name.

• LINE MUSIC version 5.0
1. Start the LINE MUSIC app.
2. At the bottom right of the screen, tap Library.
3. Tap Settings > My Ticket/Shop > My Ticket Purchase History.
4. Check where you purchased your plan and your payment method under the plan name.

Canceling your subscription plan
• If you make payments with Google Play:
You're using Google's auto-renewal feature. See this Google Play Help page and cancel your subscription. If you cannot cancel your subscription or are unsure about how to do so, please contact Google Play Help Center directly.

• If you make payments with carrier billing (e.g. au, Docomo, SoftBank) or a credit card (e.g. Visa, JCB):
1. Start the LINE MUSIC app.
2. At the bottom right of the screen, tap Library > Settings > Ticket Info.
3. Tap Cancel for the plan displayed in Upcoming Tickets.
4. Tap Terminate Subscription.
Note: If you cannot tap the Cancel button, it means your subscription has been canceled.

• If you make payments via LINE STORE:
1. Go to LINE STORE.
2. From the menu icon at the top left of the screen, tap Log in.
3. Tap the menu icon > Account page > Purchase history > Subscription plans.
4. Under LINE MUSIC, tap Disable auto-renewal to the right of your plan > OK.
Note: If the Disable auto-renewal button does not appear, auto-renewal has been canceled.

For details about promotions, see this page (only available in Japanese).

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Transferring purchased or in-use tickets after changing devices or deleting the app toggle
After transferring your LINE account, you can transfer your tickets by logging in to LINE MUSIC using LINE.

For the steps to take before transferring your LINE account to a different device, please see this Help article.

If you don't transfer your LINE account, you won't be able to transfer your tickets or any other LINE MUSIC data.
Note:
- If you're transferring your account to a device running a different OS, please cancel your auto-renewal subscription in advance.
- Tickets purchased on LINE STORE can be transferred between devices running different OSes.

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If my ticket expires, will the songs saved in Downloaded Music be deleted? toggle
When your ticket expires, the songs you purchased and saved can still be played in their entirety anytime. Music saved in Downloaded Music won't disappear from your list, but you need to purchase a ticket to play the entire songs.

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Canceling a subscription (auto renewal) toggle
Unless you cancel the auto-renewal of your subscription plan yourself, you will continue to be charged. If you want to cancel your current plan, please do so at least 24 hours before it is set to expire.
Note:
- Uninstalling or deleting LINE MUSIC will not cancel your subscription.
- Even after canceling your plan, you can still use the service up until the expiration date.

The steps to cancel your subscription vary depending on where you purchased the plan and your payment method, so make sure to check this information first.

Checking where you purchased your plan and your payment method
Follow the steps below for the version of LINE MUSIC that you're using.

• LINE MUSIC versions other than 5.0 (earlier versions)
1. Start the LINE MUSIC app.
2. At the bottom right of the screen, tap Library.
3. Tap Settings > Ticket Info > Purchase History.
4. Check where you purchased your plan and your payment method under the plan name.

• LINE MUSIC version 5.0
1. Start the LINE MUSIC app.
2. At the bottom right of the screen, tap Library.
3. Tap Settings > My Ticket/Shop > My Ticket > Purchase History.
4. Check where you purchased your plan and your payment method under the plan name.

Canceling your subscription plan
• If you make payments with Google Play:
You're using Google's auto-renewal feature. See this Google Play Help page and cancel your subscription. If you cannot cancel your subscription or are unsure about how to do so, please contact Google Play Help Center directly.

• If you make payments with carrier billing (e.g. au, Docomo, SoftBank) or a credit card (e.g. Visa, JCB):
1. Start the LINE MUSIC app.
2. At the bottom right of the screen, tap Library > Settings > Ticket Info.
3. Tap Cancel for the plan displayed in Upcoming Tickets.
4. Tap Terminate Subscription.
Note: If you cannot tap the Cancel button, it means your subscription has been canceled.

• If you make payments via LINE STORE:
1. Go to LINE STORE.
2. From the menu icon at the top left of the screen, tap Log in.
3. Tap the menu icon > Account page > Purchase history > Subscription plans.
4. Under LINE MUSIC, tap Disable auto-renewal to the right of your plan > OK.
Note: If the Disable auto-renewal button does not appear, auto-renewal has been canceled.

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Will I be charged for any payments if I have a free trial ticket? toggle
If you only have a free trial ticket, you will not be charged for an auto-renewal payment.

Important: If you changed your device, Google ID, Apple ID, or LINE account, you may still have a subscription left over from a ticket you purchased before.

If you have previously purchased a subscription plan, please refer to the following Help article:


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