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Purchasing

Purchasing tickets toggle
You can purchase a ticket on the app version of LINE MUSIC or on LINE STORE.

On the LINE MUSIC app:
There are two ways to purchase a ticket.

• Tap Library > your profile photo > SHOP.
Note: Your profile photo will not appear on the Library screen with LINE MUSIC version 5.0.0 or later.
• Tap Library > Settings > Ticket Info > SHOP.
Note: With LINE MUSIC version 5.0.0 or later, tap Library Settings > My Ticket/Shop > Shop.

On LINE STORE:
You can purchase a ticket here.

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Can I change a ticket purchased in the LINE MUSIC app to a LINE STORE ticket? toggle
You may incur duplicate charges if you purchase a ticket on LINE STORE while you are using a ticket purchased in the LINE MUSIC app.

We recommend canceling the ticket you purchased in the LINE MUSIC app, then waiting until it is no longer valid before purchasing a ticket on LINE STORE.

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Where can I check the remaining time and next renewal date for my ticket? toggle
You can check the status of your tickets in the following ways.

On the LINE MUSIC app:
1. Tap the Library tab at the bottom of the screen.
Note: If Library does not appear at the top of the screen, tap the Library tab once more.
2. Tap Settings > Ticket Info.

On the browser version of LINE MUSIC:
Click Library > the ticket that appears under your account name.

On LINE STORE:
You can view your ticket information under Payment Plan.
Note: You can only check tickets that were purchased on LINE STORE.

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Is there a way to automatically renew tickets instead of having to buy one all the time? toggle

Yes, there is. Both Basic and Premium plans automatically renew every month.

 

You will automatically be charged a usage fee every month so you can enjoy using LINE MUSIC without having to purchase a ticket all the time.

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About subscription plans toggle
A subscription plan (auto-renewal) is a payment method that automatically charges you every month from the day you start making payments.

Once you make a payment, you can use LINE MUSIC and not have to worry about renewing your plan until you decide to cancel your subscription.
Note:
- If you're transferring your account to a device running a different OS, please cancel your auto-renewal subscription in advance.
- Tickets purchased on LINE STORE can be transferred between devices running different OSes.

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What happens if I purchase another ticket while I have one in use? toggle

If you are using a ticket with auto renewal, you will not be able to purchase or use another ticket. However, you can upgrade from a Basic Plan to a Premium Plan.
 

If you are using a time-limited ticket, the one you added will automatically go into use after the remaining time on your current ticket has been used up.

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What will happen to the tickets I've purchased if I don't use the service? toggle
Whether you utilize the service or not, use of a ticket will automatically begin in the order it was purchased in. Tickets can only be used until their designated expiration date.

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I paid with carrier billing/credit card, but didn't receive a payment confirmation email toggle
If you don't receive an email from LINE MUSIC, please check the following:

• Was your registered email address entered correctly?
You can check or change your registered email address by going to Library > Settings > Account > Email address for receipts.

• Are you using any spam filters?
Please check your email settings and make sure emails from LINE MUSIC are not being sent to your spam folder.

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