I was charged through auto-renewal after canceling my subscription

The steps to cancel a subscription differ depending on how you purchased it. Cancel your subscription after confirming how you purchased it.

To confirm how you purchased your subscription:
1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My ticket or My Ticket / Shop > My Ticket > Purchase History.
3. Check how you purchased the subscription under the plan name.

To cancel your subscription, refer to the cancelation instructions below that match how you purchased it.

Google

1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My ticket > My Ticket.
3. Tap Manage subscription at the bottom of the screen.
4. Select LINE MUSIC in Google Play, then tap Cancel subscription.
Note: If how to unsubscribe from the above step is unclear or you cannot unsubscribe, please contact Google Play customer support directly via this link.

If Manage subscription doesn't appear at the bottom of your screen, it may be because:
• You used up the 20 hours of playback time for your Basic Plan.
Manage subscription will not appear until the next renewal, so you need to cancel your subscription directly from the Google Play website. For details about how to cancel, pause, or change a subscription on Google Play, see here.

• You purchased a subscription via a method other than Google Play.
To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

Apple

1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My Ticket / Shop > My Ticket.
3. Tap Manage subscription at the bottom of the screen.
4. Select LINE MUSIC in the App Store and cancel the subscription.
Note: If how to unsubscribe from the above step is unclear or you cannot unsubscribe, please contact Apple Support directly via this link.

If Manage subscription doesn't appear at the bottom of your screen, you may have purchased a subscription via a method other than the App Store. To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

A mobile service provider (e.g. au, Docomo, SoftBank) or credit card company (e.g. Visa, JCB)

1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My ticket or My Ticket / Shop > My Ticket.
3. Tap Subscription cancel at the bottom of the screen.
4. Tap Give Up.
Note: If you tap Subscription cancel after your plan has been canceled, a pop-up message saying you have already unsubscribed will appear.

If Manage subscription appears at the bottom of your screen:
You purchased the plan via a method other than carrier or credit card billing. To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

If Subscription cancel doesn't appear at the bottom of your screen:
Subscription cancel will not appear until the next renewal if you used up the 20 hours of playback time for a Basic Plan. If you want to cancel your subscription before it automatically renews, please contact us via this Inquiry Form.

LINE STORE

1. Log in to LINE STORE using the LINE account you purchased a plan with.
2. Tap the menu icon at the top of the screen > the name registered to LINE > Subscription plans.
3. Scroll to the bottom of the screen until you see the LINE MUSIC section.
4. Select Disable auto-renewal on the right-hand side of the LINE MUSIC section > OK.

Note: Once cancelation is complete, Subscription end date will appear.

SoftBank (MUSIC WEB)

Note: If you cancel your plan within the six-month free period, you will not receive any more free tickets from the next month.

1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My ticket or My Ticket / Shop > My Ticket.
3. Tap Subscription cancel at the bottom of the screen.
4. Tap Give Up on the confirmation screen.

If you tap Subscription cancel after your plan has been canceled, a pop-up message saying you have already unsubscribed will appear.

SoftBank Mobile, Y!mobile, or LINEMO

You cannot cancel a LINE MUSIC subscription from LINE MUSIC. Log in to your carrier's site and go to the page for optional services to cancel your LINE MUSIC subscription.

SoftBank users:
Log in to My SoftBank.

Y!mobile users:
Log in to My Y!mobile.

LINEMO users:
Log in to My Menu.

If you don't see the LINE MUSIC for SoftBank subscription on your carrier's optional services page, it's possible you have a subscription with a different plan. To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

You can confirm your plan's cancelation status in the browser version of LINE MUSIC. For the steps to do so, see the following Help article.

Checking your plan's cancelation status

Important:
- Unless you cancel the auto-renewal of your subscription plan yourself, you will continue to be charged.
- Be sure to cancel your current plan at least 24 hours before it is set to expire.
- Uninstalling or deleting LINE MUSIC will not cancel your subscription.
- Even after canceling your plan, you can still use the service until the expiration date.

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If you want to cancel auto-renewal for a plan during a free trial, follow the cancelation steps below after confirming how you purchased it.

To confirm how you purchased your subscription:
1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My ticket or My Ticket / Shop > My Ticket > Purchase History.
3. Check how you purchased the subscription under the plan name.

To cancel your subscription, refer to the cancelation instructions below that match how you purchased it.

Google

1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My ticket > My Ticket.
3. Tap Manage subscription at the bottom of the screen.
4. Select LINE MUSIC in Google Play, then tap Cancel subscription.
Note: If how to unsubscribe from the above step is unclear or you cannot unsubscribe, please contact Google Play customer support directly via this link.

If Manage subscription doesn't appear at the bottom of your screen, it may be because:
• You used up the 20 hours of playback time for your Basic Plan.
Manage subscription will not appear until the next renewal, so you need to cancel your subscription directly from the Google Play website. For details about how to cancel, pause, or change a subscription on Google Play, see here.

• You purchased a subscription via a method other than Google Play.
To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

Apple

1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My Ticket / Shop > My Ticket.
3. Tap Manage subscription at the bottom of the screen.
4. Select LINE MUSIC in the App Store and cancel the subscription.
Note: If how to unsubscribe from the above step is unclear or you cannot unsubscribe, please contact Apple Support directly via this link.

If Manage subscription doesn't appear at the bottom of your screen, you may have purchased a subscription via a method other than the App Store. To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

A mobile service provider (e.g. au, Docomo, SoftBank) or credit card company (e.g. Visa, JCB)

1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My ticket or My Ticket / Shop > My Ticket.
3. Tap Subscription cancel at the bottom of the screen.
4. Tap Give Up.
Note: If you tap Subscription cancel after your plan has been canceled, a pop-up message saying you have already unsubscribed will appear.

If Manage subscription appears at the bottom of your screen:
You purchased the plan via a method other than carrier or credit card billing. To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

If Subscription cancel doesn't appear at the bottom of your screen:
Subscription cancel will not appear until the next renewal if you used up the 20 hours of playback time for a Basic Plan. If you want to cancel your subscription before it automatically renews, please contact us via this Inquiry Form.

LINE STORE

1. Log in to LINE STORE using the LINE account you purchased a plan with.
2. Tap the menu icon at the top of the screen > the name registered to LINE > Subscription plans.
3. Scroll to the bottom of the screen until you see the LINE MUSIC section.
4. Select Disable auto-renewal on the right-hand side of the LINE MUSIC section > OK.

Note: Once cancelation is complete, Subscription end date will appear.

SoftBank (MUSIC WEB)

Note: If you cancel your plan within the six-month free period, you will not receive any more free tickets from the next month.

1. Tap the Library tab at the bottom right of the screen.
2. Tap Settings > My ticket or My Ticket / Shop > My Ticket.
3. Tap Subscription cancel at the bottom of the screen.
4. Tap Give Up on the confirmation screen.

If you tap Subscription cancel after your plan has been canceled, a pop-up message saying you have already unsubscribed will appear.

SoftBank Mobile, Y Mobile, or LINEMO

You cannot cancel a LINE MUSIC subscription from LINE MUSIC. Log in to your carrier's site and go to the page for optional services to cancel your LINE MUSIC subscription.

SoftBank users:
Log in to My SoftBank.

Y!mobile users:
Log in to My Y!mobile.

LINEMO users:
Log in to My Menu.

If you don't see the LINE MUSIC for SoftBank subscription on your carrier's optional services page, it's possible you have a subscription with a different plan. To identify which cancelation steps to follow, first confirm how you purchased your subscription via the steps at the beginning of this article.

You can confirm your plan's cancelation status in the browser version of LINE MUSIC. For the steps to do so, see the following Help article.

Checking your plan's cancelation status

Important:
- If you're using a Premium or Basic Plan free trial, your subscription payments will automatically begin once the free trial period has ended.
- Unless you cancel the plan yourself, you will continue to be charged.
- Be sure to cancel your current plan at least 24 hours before it is set to expire.
- Uninstalling or deleting LINE MUSIC will not cancel your subscription.
- Even after canceling your plan, you can still use the service until the expiration date.

Was this page helpful?

To cancel carrier or credit card billing:

1. Tap the Library tab at the bottom right of the screen.

2. Tap Settings > My ticket > My Ticket.

3. Tap Subscription cancel at the bottom of the screen.

4. Tap Give Up.

Note: If you tap Subscription cancel after your plan has been canceled, a pop-up message saying you have already unsubscribed will appear.

If Manage subscription appears at the bottom of your screen:

You purchased the plan via a method other than carrier or credit card billing. For information on how to cancel your plan, check the steps for the payment method that you used in the following Help article.

Canceling subscriptions (auto-renewal)

If Subscription cancel doesn't appear at the bottom of your screen:

Subscription cancel will not appear until the next renewal if you used up the 20 hours of playback time for a Basic Plan. If you want to cancel your subscription before it automatically renews, please contact us via this Inquiry Form.

Important:

- Unless you cancel the auto-renewal of your subscription plan yourself, you will continue to be charged.

- Be sure to cancel your current plan at least 24 hours before it is set to expire.

- Uninstalling or deleting the LINE MUSIC app will not cancel your subscription.

- Even after canceling your plan, you can still use the service until the expiration date.

Was this page helpful?

To cancel Google Play payments:

1. Tap the Library tab at the bottom right of the screen.

2. Tap Settings > My ticket > My Ticket.

3. Tap Manage subscription at the bottom of the screen.

4. Select LINE MUSIC in Google Play, then tap Cancel subscription.

Note: If how to unsubcribe from the above step is unclear or you cannot unsubscribe, please contact Google Play customer support directly via this link.

If Manage subscription doesn't appear at the bottom of your screen, it may be because:

• You used up the 20 hours of playback time for your Basic Plan.

Manage subscription will not appear until the next renewal, so you need to cancel your subscription directly from the Google Play website. For details about how to cancel, pause, or change a subscription on Google Play, see here.

• You purchased a subscription with a method other than Google Play.

For information on how to cancel your plan, check the steps for the payment method that you used in this Help article.

Important:

- Unless you cancel the auto-renewal of your subscription plan yourself, you will continue to be charged.

- Be sure to cancel your current plan at least 24 hours before it is set to expire.

- Uninstalling or deleting the LINE MUSIC app will not cancel your subscription.

- Even after canceling your plan, you can still use the service until the expiration date.

Was this page helpful?

For users that signed up for a LINE MUSIC for SoftBank subscription on or after January 18, 2023, see this Help article.

To cancel the six-month free subscription plan (6カ月無料特典プラン), follow the steps below.

Note: If you cancel your plan within the six-month free period, you won't receive any more free tickets from the next month.

1. Tap the Library tab at the bottom right of the screen.

2. Tap Settings > My ticket > My Ticket.

3. Tap Subscription cancel at the bottom of the screen.

4. Tap Give Up on the confirmation screen.

If you tap Subscription cancel after your plan has been canceled, a pop-up message saying you have already unsubscribed will appear.
Note: After canceling your plan, you can still use the service until the expiration date.

Important:

- Uninstalling or deleting the LINE MUSIC app will not cancel auto-renewal for your plan.

- Be sure to cancel your current plan at least 24 hours before it is set to expire.

Was this page helpful?

You may be charged for a ticket renewal despite having canceled your subscription if:

• The cancelation wasn't completed.

Note: For how to check your cancelation status, see this Help article.

• You canceled your plan after it was renewed.

• You changed LINE accounts without canceling your plan.

• You changed Google accounts without canceling your plan (with Google Play payments).

Please refer to the following for your situation.

If your cancelation wasn't completed:

Please cancel your current plan at least 24 hours before it expires. For the steps to do so, see this Help article.

For other issues:

Please contact us via this Inquiry Form.

Was this page helpful?

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I was charged through auto-renewal after canceling my subscription