You need to log in to your social media account and authorize permissions for the WEBTOON app.
Please make sure you entered the correct username and password associated with your social media account.
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I can't log in - the page says my email is not registered
Our email logins are case sensitive, so make sure you are inputting the correct case-sensitive email address that you used to first register.
Alternatively, you may have created an account using social media login (Google, Facebook, Twitter, LINE), instead of email login. Try logging in again using the original sign-up method.
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How do I reset my password?
1. If you signed up using an email address:
- Click ‘Forgot Password?’ on the login screen.
- Type your email address, click ‘Send’, then follow the instructions.
2. If you signed up using a social media account (Facebook, Twitter, Google, LINE):
- You cannot reset your password for your social media account on WEBTOON.
- Please reset or change your password directly on the respective social media platform.
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How do I delete my account?
You can delete your account from the APP, desktop or mobile website.
To delete your account from the mobile app, please click on the Delete Account link. Note: If your account was created using a Google account, we recommend that you use the desktop or mobile web browser to delete your account.
APP: Go to the 'More' tab and click 'Settings.' Select 'Account' after logging in and click 'Delete Account.'
Desktop: Go to the 'Account' menu after logging in. Click 'Do you want to delete your account?' on the bottom of the screen.
Mobile Web: Go to the ‘Settings’. Tap on ‘Account’ after logging in and click "Delete Account" on the screen.
※ Coins remaining on your account will be permanently deleted upon account deletion.
※ By deleting your account, you will also lose access to all digital content including your unlocked episodes. Once deleted, your access cannot be restored.
※ Comments are not deleted automatically when your account is deleted. To delete your comments before deleting your account, follow these instructions.
Mobile: You can delete any comments by going to the ‘MY’ tab and tapping on the ‘COMMENTS’ section.
Desktop: You can delete any comments by going to the ‘Comment’ menu after logging in
※ If you have any series published on Canvas, you must delete them first to delete your account.
※ If you have a WEBTOON TRANSLATE account, please first delete your account from the “My Profile” page on the WEBTOON TRANSLATE PC site to proceed further. ※ WEBTOON is not obligated to delete any remaining comments or CANVAS episodes after account deletion.
※ Once you delete your account, your account profile and subscription history will be deleted permanently and become unrecoverable.
If you experience any problems while deleting your account, contact us at Community Support so we can look into the issue.
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Can I use Sign in with Apple on Android devices?
Sign in with Apple is only available on PC, Mobile Web, and Apple devices with iOS 13 and above.
If you are using an iPhone, you can use the guest-user feature to purchase Coins. However, please note that Coins purchased using iOS guest login are not saved to a WEBTOON account, and therefore may be lost if you log out. Additionally, user support may be limited without a WEBTOON account.
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I have two accounts under the same email.
You may have signed in using a social media account (Facebook, Twitter, Google, LINE) and then created a new account with the same email associated with that social media account. Try logging in with your social media account and then with your email to locate the correct account.
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Can I log in with Google?
Logging in using a Taiwan or Thailand Google account is not supported at this moment due to regional service policies.
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My auto login was disabled, and I can’t remember my WEBTOON account.
Contact our Community Support team so we can look into your account.
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My auto login was disabled and ‘My Series’ history has disappeared.
You can access your reading history from ‘My Series’ once you log in again with your account.
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I haven’t received a password recovery email.
Our password recovery email can occasionally end up in your spam folder. If you can’t find the email in your spam folder, go to your email settings and make sure that the webtoons.com domain hasn't been blocked from sending you emails.
If you continue to experience problems, please contact our Community Support team so we can look into the issue.
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Do I have to create an account with my email address?
You can create an account using your email, Facebook, Twitter, LINE, and Google. It’s your preference!
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