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Publishing on WEBTOON Canvas

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Publishing on WEBTOON Canvas

What is Canvas?

Canvas is WEBTOON’s open platform where anyone can publish anytime. Share your story with millions of readers every day, join a community of Creators, and monetize.

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How do I start publishing on Canvas?

All the Creator tools are on our desktop website, as our mobile app is primarily focused on the reader experience.

1. Click ‘Publish’ in the top upper right corner to get started!

2. If you haven’t already done so, register an account.

3. Click ‘Create Series’ and fill in your series’ information

4. Upload your episode!

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How do I put music/gif/animations into my series?

Currently, extra features like music, special effects, and animation are only available for Featured series.

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How do I save a draft?

When you upload, you can save your episode as a draft or publish it immediately.

Saving it as a draft will upload your episode onto our server, but it will not be visible to your readers. You can only publish in the same order that the episodes were saved.

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How old do I have to be to publish?

You must be 13 or older to publish or use WEBTOON.

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Who owns the content I publish on Canvas?

When you publish on Canvas, you will always keep ownership over your work. We want to help you get discovered! You’re always welcome to use as many platforms as possible and continue to promote your work on social media while utilizing the tools we offer.

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What does it mean to be a WEBTOON Original?

Becoming an Originals Creator means you’re guaranteed monthly compensation as well as marketing, PR, and editorial support.

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How are Originals chosen from Canvas?

Editors reach out to selected Creators to offer the opportunity to become an Originals Creator.

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Why was my series taken down?

Your series may have been taken down due to violating our Community Policy and Uploading Guidelines or Terms of Service.

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What is the process of restoring my series after it was taken down?

Your series may have been taken down due to violating our Comunity Policy and Uploading Guidelines or Terms of Service.

Please review the Community Policy and Uploading Guidelines and once you’ve made the necessary edits to your content, contact our Community Support team with the following information:

• Name of your Series

• Your username, or nickname on WEBTOON

• Episode Titles (if specific episodes were taken down).

Including this information will facilitate the process in getting your series restored.

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Someone is posting my series on WEBTOON without my permission.

Please contact our Community Support team for help with the following information:

• Name of the infringing Series

• URL of the infringing Series

• Proof of ownership of content (i.e. link to original posting or PSD file)

We will review your report and take the necessary actions.

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Where is the ‘Publish’ button?

The ‘Publish’ button is only on the WEBTOON desktop website in the top upper right corner.

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My files aren’t uploading.

Try resetting your network settings if you experience trouble connecting to WEBTOON.

If you continue to encounter problems after resetting your network settings, contact our Community Support Team for more help with the following information:

• Screenshot of the error page

• Login account

• Country

• Device (e.g., Samsung Galaxy S8+, iPhone X, iPad 9.7, Kindle Fire HD8)

• OS & OS version (e.g., Android 8.0.0, iOS 11.3.1)

• WEBTOON app version (Settings > About > App Version)

• Network Connection

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Can I upload CANVAS episodes using Internet Explorer?

You may experience difficulty uploading images that exceed 2.5MB on Internet Explorer since the CANVAS episode upload process is optimized for Chrome.

Please use Chrome browser to upload your episodes.

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What if the file size of my thumbnail is larger than the upload limit?

The required image size for square thumbnails must be 1080x1080px, and the maximum file size is 500KB. The required image size for vertical thumbnails must be 1080x1920px, and the maximum file size is 700KB. Furthermore, the specific format of the thumbnail needs to be in .JPG, .JPEG, or .PNG

If you are struggling to match the required image size and the maximum file size, we recommend exporting your thumbnail as JPG, or looking into an image compression tool.

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How do I create my profile page?

A Creator Profile page for your account will be automatically activated if you have a published series on CANVAS. New CANVAS Creators will have access to their Creator Profile when they have successfully published their series on CANVAS. Once activated, your profile page will remain even if you delete all of your published series on CANVAS. If you wish to delete your profile page, please contact us at webtoonsupport@webtoon.com to deactivate.

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My profile page suddenly disappeared.

Your profile page may have been taken down due to a violation of our Community Policy. Please check your email for the removal notification. For more questions, you can contact us at webtoonsupport@webtoon.com.

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How do I write a post?

From the latest version of the app, go to the MY tab and click on your profile picture on the upper right to access your profile page. From your profile page, you can create a new post by clicking on the pencil icon in the bottom right corner. Please note that creating a new post is currently only available in the WEBTOON app.

1. Go to your profile page from the WEBTOON app.

2. Click the ... button on the upper right side of the post that was removed to edit.

3. Copy the URL of the post and include the post URL in your email.

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My post suddenly disappeared.

Your post may have been taken down due to a violation of our Community Policy. Please check your email for the removal notification. To restore your post, please contact us at webtoonsupport@webtoon.com after making the necessary edits to your post.

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How do I edit my profile?

From the latest version of the app, go to the MY tab and click on your profile picture on the upper right to access your profile page. From your profile page, use the 'Edit Profile' button to make changes to your profile. Please note that editing capabilities are currently only available in the WEBTOON app.

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My profile picture disappeared.

You can set a bio, profile picture, nickname, URL, and social media on your profile page. Anything that violates our Community Guidelines may be removed.

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When do I receive notifications about my profile page?

You will receive push notifications when you have a new follower, or when a follower reacts to your posts. To change your push settings, go to More > Settings > Notifications > My Profile Updates.

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My series does not appear on my profile page.

Your series will not appear on your profile page if it is not yet published or has been blinded due to a violation of our Community Policy. For all other cases, please contact us at webtoonsupport@webtoon.com.

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