LINE

Help center

ENGLISH
中文(繁體)
ภาษาไทย
Español
Indonesia
Deutsch
French

iOS
Android
WEB

Search Help articles

Help center
How to use

About WEBTOON
Account/Log-in
How to use
Coins/Unlocking Episodes
Publishing on WEBTOON Canvas
Ad Revenue Sharing Program
- Tax Season
WEBTOON for Children
Other

How to use

How do I download WEBTOON episodes?

The WEBTOON app allows you to download Originals so you can read your favorite comics on-the-go without a network connection.

Follow these easy steps to download episodes:

1. Select an Original.

2. Tap the (↓) button on the top right corner of the episode list or tap the side menu (︙) on the top right corner of an episode.

3. Choose the episodes you want to download to your device and hit the download button on the top right corner to begin the download!

* Reading downloaded episodes does not use data.

Due to copyright restrictions, each episode can only be downloaded once per account.

Downloaded episodes are stored on your device for 30 days.

You can manage your downloads in the ‘My Series’ tab, under ‘Downloads.’

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

How do I subscribe to my favorite series?

Select a series and tap the ‘+Subscribe’ button on the top right corner of the episode list. You’ll receive push notifications on your app whenever new episodes are updated.

* You can sync your subscriptions across devices by logging in with your WEBTOON account.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

How do I manage my WEBTOON activity?

Mobile: Tap ‘MY’ at the bottom of the home screen on the WEBTOON app to enter the ‘My Series’ page. There, you can see your read history, manage your subscriptions, check downloads, and view your comment activity.

Desktop: Log in, then hover the cursor over your username on the top right of the page. You will find ‘SUBSCRIBED’ and ‘COMMENTS’ in the hover menu.

* You can subscribe to a maximum of 300 Originals and 300 series on Canvas.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

How do I change my notifications settings?

Mobile: Tap ‘MORE’ on the bottom right of the home screen, and then tap ‘SETTINGS’ on the WEBTOON app. You can change your push notification settings in the 'NOTIFICATIONS' menu. You can change your email notification settings in the ‘EMAIL’ menu.

Desktop: Log in to the website, then hover the cursor over your username on the top right of the webpage. You can find ‘Account’ in the hover menu. Once you select ‘Account’, you can change your email notification settings in the section ‘Email Notification’.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

I want to stop receiving the WEBTOON newsletter emails.

Mobile: Newsletters are only sent if you logged in with your email address and have email notifications enabled. Tap ‘MORE’ on the bottom right of the home screen, and then tap ‘SETTINGS’. You can change your email notification settings in the ‘EMAIL’ menu.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

How do I share my favorite series on social media?

Mobile: To share a series, tap the ‘Share icon on the top rite of the episode list to share the series. If you want to share an individual episode you’re reading, tap any panel to show the top menu, tap the dropdown menu on the top right and you’ll find the ‘Share’ button.

Desktop: To share a series, click the social media button on the right of the episode list to share the series. If you want to share an individual episode you’re reading, click any panel to show the top menu, then click the social media buttons located on the top right.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

How do I report offensive comments?

You can report inappropriate comments by tapping ‘REPORT’ (located right under each comment) and submit them to our staff for review.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

How do I report inappropriate content in an episode or series?

To report inappropriate content, click the "Report" button located at the end of an episode or under the menu icon(︙) in the upper right corner of the episode viewer. You can also email us at webtoonsupport@webtoon.com.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

How do I change the app's display language?

1. Tap on the ‘MORE’ tab.

2. Tap on ‘SETTINGS’.

3. Scroll to ‘OPTIONS’ and tap ‘Content Language’.

4. Select the language.

Your history, subscriptions, and downloads do not carry over to different display languages.

* Some of our series are unavailable in multiple languages.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

I can’t download the app.

If you experience trouble downloading the app, check your network connection. We recommend being on a Wi-Fi network when downloading the app.

Cancel or delete any download progress and try downloading our app again.

You might be unable to download the app due to insufficient storage on your device.

Try to free up some space by deleting unused apps, media, or cache.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

I can’t connect to WEBTOON.

Try resetting your network settings if you’re experiencing trouble connecting to WEBTOON.

Android Devices:

1. Go to your phone’s settings.

2. Tap on ‘Connections’.

3. Select ‘Mobile Networks’.

4. Tap on ‘Access Point Names’.

5. Open the side menu (︙) on the top right and ‘Reset to default’.

The location of settings may vary depending on the device.

iPhones:

1. Go to your phone’s settings.

2. Tap on ‘General’.

3. Select ‘Reset’.

4. Tap on ‘Reset Network Settings’ and confirm your action.

If you continue to experience problems after resetting your network settings, contact our Community Support team so we can look into your issue.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

The app keeps stopping while loading the series.

Check your network connection. If your network is unstable, you might have trouble loading images in the app.

If you continue to experience problems, contact our Community Support team so we can look into your issue.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

The app froze on a white screen as soon as I launched the WEBTOON app.

Check your network connection and the storage available on your device. If your network is unstable or if you don’t have enough storage available, the app may have trouble loading. If you continue to experience problems, contact our Community Support team so we can look into your issue.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

My app display language changed to English after I updated the app.

Your app display language settings should not change after updating. You can change your language settings by following these steps:

1. Tap on the ‘MORE’ tab.

2. Tap on ‘SETTINGS’.

3. Scroll to ‘OPTIONS’ and tap ‘Content Language’.

4. Select the language.

If you continue to experience problems changing your app display language, try changing your device's language settings.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

The app keeps crashing after I updated the app.

Contact our Community Support team so we can look into your issue.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

‘My Series’ and subscriptions suddenly disappeared!

Check to see if you were logged out from your WEBTOON account. You can access your reading history from ‘My Series’ once you log in with your account.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

My history, subscriptions and coins disappeared.

Check to see if you are logged in to the correct account. It's possible that either:

1. You accidentally created a new account by signing in via social media (Google, Facebook, Twitter, etc), while the original account uses email login, or vice versa. To access your original account, please login using the correct sign in method that was used for the original account.

2. Reading history is stored on device, not on your account. If you recently you upgraded your device, or re-installed the WEBTOON app, your reading history is reset. However, all your subscriptions should be available.

If you are using an iPhone, it's possible that you used the guest-user feature to purchase Coins. However, Coins purchased using iOS guest login are not saved to a WEBTOON account, and therefore lost if you logged out. Additionally, user support may be limited without a WEBTOON account.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

I can’t download WEBTOON episodes.

Check your network connection and the storage available on your device.

If you continue to experience problems, contact our Community Support team so we can look into your issue.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

I'm not receiving push notifications.

Check ‘Notifications’ in ‘Settings’ to make sure push notifications are enabled.

If notifications are enabled, check your device’s push notification settings. If you have restricted app notifications in your device’s settings, the WEBTOON push notifications may not display correctly.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

I can't turn on push notification settings for New Releases, Notice & Events.

For users located in the United States, New Releases, Notice & Events push notifications can only be turned on when you are logged in to your account.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

What is Reading History Sync?

Reading History Sync is a function that saves your reading history to your WEBTOON account, allowing you to continue reading where you left off. With this feature, you will be able to maintain your reading history across all your signed-in devices, even when you change your device or reinstall the app. This information will be reflected on the below pages:

1) Episode list page

2) MY > RECENT

However, you must proceed with a one-time sync to keep your existing reading history.

You can do so on the screens shown below.

[ APP ]

1) A pop-up will appear once upon launching the app with instructions on syncing your reading history.

2) Go to Settings > Sync Reading History

[ Mobile Web ]

1) A pop-up will appear upon opening the mobile website with instructions on syncing your reading history.

2) Go to Settings > Account > Sync Reading History

* This feature is available on Android/iOS versions 2.N.N and higher.

* This feature is not available on our PC site.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

All of my recently viewed episodes and series disappeared.

You must proceed with a one-time sync to keep your existing reading history saved on your account. You can proceed with the sync on the screens shown below.

[ APP ]

1) A pop-up will appear once upon launching the app with instructions on syncing your reading history.

2) Go to Settings > Sync Reading History

[ Mobile Web ]

1) A pop-up will appear upon opening the mobile website with instructions on syncing your reading history.

2) Go to Settings > Account > Sync Reading History

* This feature is available on Android/iOS versions 2.N.N and higher.

* This feature is not available on our PC site.

* Your reading history cannot be restored if you delete the WEBTOON app, delete related app or mobile web data, or change your device.

* If you log out before the sync is complete, parts of your reading history may be lost.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

I received a 'Storage Almost Full' error message during the sync.

Your reading history will not by synced properly if there is not enough storage left on your device.

Please delete large videos, photos and any unused apps installed on the device to clear up device storage. After freeing up storage space, you can proceed with sync from the below screens.

[ APP ]

Settings > Sync Reading History

[ Mobile Web ]

Settings > Account > Sync Reading History

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

An error occurred during the sync.

If you received an error message during the sync, please contact us below. Please note that you may be requested to submit additional information depending on the content of your inquiry.

[ APP ]

SETTINGS > HELP > Community Support

[ Mobile Web ]

HELP

* Your reading history cannot be restored if you delete the WEBTOON app, delete related app or mobile web data, or change your device.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other