WEBTOON Help Center

The Coin balance on your account is retrieved automatically if your new device runs on the same operating system as your previous device.

If you switch to a mobile device running on a different operating system (e.g., Android to iOS, iOS to Android), your Coin balance on your previous device does not transfer automatically to your new device.

Coins are not interchangeable between Android and iOS due to platform providers' policies.

Platform providers (Google, Apple) restrict importing of payment information stored on other platforms or third parties.

For example:

Android: Coins purchased on Android devices can only be used on the WEBTOON app for Android. Theses Coins are not interchangeable with Coins purchased on iOS devices. They cannot be accessed or used on iOS devices.

iOS: Coins purchased on iOS devices can only be used on the WEBTOON app for iOS. Theses Coins are not interchangeable with Coins purchased on Android devices. They cannot be accessed or used on Android devices.

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If you can’t find Coins you’ve purchased or episodes you’ve unlocked, any of these situations might apply:

1. You may have accessed a free episode thinking you unlocked it with Coins.

Sometimes readers may confuse reading a free episode with unlocking the episode. Please go to the ‘My Series’ page and click on the Coin icon to check your history and all unlocked episodes.

2. You logged in with a different account.

You may have used a different login method (e.g. email, Facebook, Twitter, LINE, Google). Please try logging into the account that you used to make your purchases.

3. Your app data was refreshed incorrectly after updating the app.

Your purchase history may not be accurate if your app data was not updated properly. If you don’t see your Coins, try checking your balance after closing the app completely and starting the app again.

4. Android Coins are not interchangeable with iOS Coins.

Coins are not interchangeable between Android and iOS due to platform providers' policies.

If you continue to experience problems, contact our Community Support team for more help.

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Coins/Unlocking Episodes

Coins/Unlocking Episodes

What are Coins?

Do I need to create an account to use Coins?

How old do I have to be to use Coins?

Can I use Coins to access paid content across multiple languages?

Are Coins on Android and iOS interchangeable?

How do I purchase Coins?

How do I use Bonus Coins?

How do I check ‘My Coins’ purchase history?

How do I use Coins?

Which devices and app versions do I need to purchase and use Coins?

Can I purchase and use Coins on the WEBTOON mobile/desktop website?

Can I pay for Coins with a credit card?

Are my payments secure?

How do I report Coin purchase payment errors?

Will I be charged even if a payment is not processed succesfully?

I keep getting a "Payment in progress" message.

My Coin balance disappeared after switching my device.

My Coin balance increased even though I didn’t purchase any Coins.

How do I cancel my Coin purchases?

How do I check the status of my cancelled Coin purchases?

Can I receive a refund for any Coins I've used already?

What is Fast Pass?

How do I unlock Fast Pass?

What types of content can I purchase, and how?

How much does Fast Pass cost and for how long are they valid?

How do I check my Fast Pass history?

Does reading unlocked episodes require data? (Do data rates apply?)

Can I cancel the Fast Pass I’ve used for an episode?

How do I get a refund if there is a problem with an unlocked episode?

Can I delete my history for Fast Pass and Daily Pass (payment history)?

What happens to my unlocked episodes if the series is discontinued?

I unlocked an episode, but it’s locked again.

I unlocked the wrong episode.

My Coins were charged incorrectly.

I can’t find Coins I’ve purchased or episodes that I’ve unlocked.

It says I have exceeded the number of devices I can register.

What are Free Coins?

I didn't receive my Free Coins.

How do I use Free Coins?

Do Free Coins expire?

I want to know the status of my “Free Coins”.

My Free Coins disappeared!

Which completed series will be locked?

How many Coins does it take to unlock an episode after a completed series becomes locked?

What is an Episode Bundle?

What is Daily Pass?

How do I use Daily Pass?

How long can I read an episode for free after using a Daily Pass?

What happens to an episode I used Daily Pass on after 14 days?

I've used up all my Daily Pass. When can I use Daily Pass again?

Where can I see the episodes I used Daily Pass on?

Can I download episodes after using Daily Pass?

How do I turn off notifications for Daily Pass?

I can't redeem my Free Coins even though I have completed the event.

How can I use my promotion code?

What is Daily Pass Original?

How are DPOs different from DPs?