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Issues earning Points

"This service is currently unavailable" appears and I can't participate in a promotion toggle
To participate in a LINE Points promotion, a phone number must be registered to your LINE account. Promotions won't be displayed if your account is only verified with Facebook.

Please follow the steps below to register a phone number to your account.

1. Go to the Friends or More tab and tap Settings.
2. Tap Account.
3. Tap Phone number.
4. Enter your phone number, then tap Verify phone number or Next.
5. Enter the verification code in the text message you received.
Note: On some Android devices, the verification code sent to you via text message will be entered automatically.

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Why didn’t I receive points even though I’ve met the conditions? toggle
If you were not issued points, please check the conditions to earn LINE Points on the details page of the promotion you participated in once again. If you did not receive points despite fulfilling the conditions and after waiting for 24 hours, the following cases may be possible.

App installation type promotions
- You have previously installed the relevant app in the past.
- You did not start the app within 24 hours after installing it.
- You did not return to the promotion's details page within 24 hours after starting the app.

Mission type promotions
- You have previously installed the relevant app in the past.
- You did not clear the designated mission within 24 hours of participating in the promotion.
- After clearing the mission, you did not return to the promotion’s details page within 24 hours.

If the issue persists even after checking the above, please contact us via the Inquiry Form.

Please understand for promotions that have a limited number of Points that can be issued, you may not be able to receive any depending on the timing of when you have met the conditions.

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