JP Official Account Help Center

To register or change your payment method, follow the steps below.

Note: The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform. When changing your payment method, please choose from the available methods designated by the platform.

To register or change your payment method from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Payment settings, tap Payment method.

3. Tap Add or Change payment method.

4. Select a payment method, then tap Continue.

5. Enter the required information.

To register or change your payment method from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Payment method under Activity and billing.

3. Click Add or Change payment method.

4. Select a payment method, then click Continue.

5. Enter the required information.

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Before you can purchase a paid plan, Chat Pro subscription, or Premium ID, you need to register a payment method. For details about the payment methods you can use and how to register them, see the following Help articles.

Registering/changing your payment method
Available payment methods

Once you've registered a payment method, you can go ahead with purchasing a paid plan, Chat Pro subscription, or Premium ID using one of the methods below.

To purchase a paid plan from the purchase screen on your smartphone browser:
1. Access the Web store and tap the account you want to configure in the Your accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Account settings, tap Plan.
3. Tap Upgrade under the monthly plan you want to purchase.
4. Read and agree to the Terms of Use, then tap Purchase.

To purchase a paid plan from LINE Official Account Manager for web browsers:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > Monthly plan under Activity and billing.
3. Click Upgrade under the monthly plan you want to purchase.
4. Read and agree to the Terms of Use, then click Purchase.

To purchase a Chat Pro subscription from the purchase screen on your smartphone browser:
1. Access the Web store and tap the account you want to configure in the Your accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Account settings, tap チャットProオプション (Chat Pro).
3. Tap Purchase.
4. Read and agree to the Terms of Use, then tap Purchase.

To purchase a Chat Pro subscription from the LINE Official Account Manager for web browsers:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > チャットProオプション (Chat Pro) under Activity and billing.
3. Click Purchase.
4. Read and agree to the Terms of Use, then click Purchase.

To purchase a Premium ID from the LINE Official Account app for iOS:
1. Tap the account you want to configure in the Accounts list.
2. Tap Billing > Premium ID.
3. Enter the ID of your choice under Purchase a Premium ID.
4. Confirm the Premium ID you entered and the annual fee, then tap Purchase Premium ID.
Note:
- The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform.
- You can only purchase one Premium ID per Apple ID. If you want to purchase multiple IDs, please do so from LINE Official Account Manager for web browsers.
- The Premium ID you set (the "@" mark + a string of specific characters) cannot be changed while it's in use.

To purchase a Premium ID from the purchase screen on your smartphone browser:
1. Access the Web store and tap the account you want to configure in the Your accounts list.
Note: You cannot complete these steps from the LINE Official Account app for Android, so you need to use the link above.
2. Under Account settings, tap Premium ID.
3. Enter the ID of your choice.
4. Confirm the Premium ID you entered and the annual fee, then tap Purchase Premium ID.

To purchase a Premium ID from LINE Official Account Manager for web browsers:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > Premium ID under Activity and billing.
3. Enter the ID of your choice.
4. Confirm the Premium ID you entered and the annual fee, then click Purchase Premium ID.

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You can change your plan using one of the methods below.

To change your plan from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Account settings, tap Plan.

3. Tap Select this plan under the plan you want to change.

4. Read and agree to the Terms of Use, then tap Confirm.

To change your plan from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Monthly plan under Activity and billing.

3. Click Upgrade or Downgrade under the plan you want to switch to.

4. Read and agree to the Terms of Use, then click Confirm.

Note:

- Mid-month plan changes will be applied immediately when:

• Changing from the Communication plan to a paid plan.

• Changing from the Light plan to the Standard plan.

- Plan changes will be applied the following month when:

• Changing from a paid plan to the Communication plan.

• Changing from the Standard plan to the Light plan.

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You may be able to receive a receipt depending on your payment method.

If you make payments with LINE Pay:

Unfortunately, we cannot issue receipts.

If you make payments with a credit card:

The statements sent to you from your credit card company are your official receipts.

Note: The merchant or location name on statements will appear as "LINE Pay" or "ラインペイ."

If you make payments with invoices:

When you make a payment at a bank, your copy of the deposit slip is your official receipt.

Note: If you use Internet banking, the print-out of a screen indicating payment completion is your official receipt.

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Check your credit card's spending limit and expiration date if you're unable to complete a payment.

If you can't use a registered credit card, you'll need to change/update your payment method from the purchase screen on your smartphone browser or LINE Official Account Manager for web browsers.

If you're using Paid, check your spending limit on Paid. For information on how to do so, see the Paid FAQ page (only available in Japanese).

Note: If your Paid spending limit doesn't increase, you'll need to change your payment method.

To update your payment method from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Payment settings, tap Payment method.

3. Tap Change payment method.

4. Select a payment method, then tap Continue.

5. Enter the required information.

To update your payment information from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Payment method under Activity and billing.

3. Click Change payment method.

4. Select a payment method, then click Confirm.

5. Enter the required information.

If you want to use a paid service again, try the method below for your situation.

If you were unable to complete a payment for a paid plan or Premium ID:

You need to complete the payment process again. For details about purchasing a paid plan or Premium ID, see this Help article.

If you were unable to complete a payment for additional messages or gain friends ads:

Try purchasing them using one of the methods below.

To make a payment from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Payment settings, tap Billing history.

3. Tap Try again, review the details, and make the payment.

To make a payment from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Billing history under Activity and billing.

3. Click Resolve, review the details, and make the payment.

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We issue the data on Payment details in Billing history in accordance with the recording requirements of qualified invoices.

Note:

- We do not issue invoice documents themselves.

- The data cannot be checked on the LINE Official Account app.

To check your qualified invoice data, you need to register a company or owner's name from Invoice info beforehand. To do so, please refer to the steps below.

From LINE Official Account Manager for web browsers:

1. Click the account you want to configure in your accounts list.

2. Click Settings > Invoice info under Activity and billing.

3. Click Edit.

4. Enter the company or owner's name and click Save.

From the purchase screen on your smartphone:

Note: You cannot do this from the LINE Official Account app. Please check from the purchase screen.

1. Tap the account you want to configure in your accounts list.

2. Tap the menu icon > Invoice info.

3. Tap Edit.

4. Enter the company or owner's name and tap Save.

After registering your information in Invoice info, you can check your qualified invoice data with the steps below.

From LINE Official Account Manager for web browsers:

1. Click the account you want to check in the Accounts list.

2. Click Settings > Billing history under Activity and billing.

3. Click View for the payment you want to check.

From the purchase screen on your smartphone:

Note: You cannot do this from the LINE Official Account app. Please check from the purchase screen.

1. Tap the account you want to check in the Accounts list.

2. Tap the menu icon > Billing history.

3. Tap Details for the payment you want to check.

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To cancel your Chat Pro subscription, follow the steps below.

From the purchase screen on your smartphone browser:
1. Access the Web store and tap the account you want to configure in the Your accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Account settings, tap チャットProオプション (Chat Pro).
3. Tap Cancel.
4. Read and agree to the Terms of Use, then tap Yes.

From LINE Official Account Manager for web browsers:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > チャットProオプション (Chat Pro) under Activity and billing.
3. Click Cancel.
4. Read and agree to the Terms of Use, then click Yes.

Note:
- If you cancel your Chat Pro subscription, you can continue using it until the end of the current month, after which the subscription will end.
- If you cancel your Chat Pro subscription, tags and notes that have already been created will not be deleted, even if they exceed the limit.

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LINE

Help center

Search Help articles

Activity and billing

Activity and billing

Registering/changing your payment method

Available payment methods

Purchasing a paid plan, Chat Pro subscription or Premium ID

Changing your plan

If I change plans in the middle of a month, will my bill for that month be prorated?

Additional message fee payment

Getting receipts

What to do if you're unable to complete a payment

Our qualified invoice issuer's registration number

Are qualified invoices issued?

Tax exemption for Japanese paid plans purchased by people and corporations not residing in Japan

Canceling your Chat Pro subscription

If I purchase a Chat Pro subscription in the middle of a month, will my bill for that month be prorated?