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How many official accounts can I create? toggle

Up to 100 accounts (Verified or Unverified) can be created with one LINE Business ID.

Accounts created using the LINE Official Account app are Unverified, and need to pass LINE's verification process to become Verified.

Note: Applications are currently only being accepted for Indonesia, Japan, Taiwan, and Thailand. Verified accounts are not being issued for other countries or regions at this time.

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Logging in toggle

You can log in to LINE Official Account Manager for web browsers and the LINE Official Account app using LINE Business ID.

If you're migrating an account from LINE@, please select Log in with LINE account or Log in with LINE app, then enter the same email address and password that you used for LINE@.

Note: Selecting Log in with LINE app on the LINE Official Account app will automatically log you in with the LINE account installed on your device.

• Logins from Log in with LINE account or Log in with LINE app:

These options use the email address and password registered to your LINE account. If you don't know your registered information, see this Help article.

• Logins from Log in with business account or Log in with Email:

These options use an email address and password of your choice.

If you forget your password and your email address is still valid, reset your password by following the steps below.

1. Access LINE Official Account Manager for web browsers.

2. Select Log in with business account > Reset password.

3. Enter an email address, then select Submit.

4. Follow the instructions in the email sent to your inbox.

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I don't know my email address/password for logging in with my LINE account toggle

If you don't know the email address or password for a LINE account with login authority, see one of the following Help articles:

Checking your registered email address

Checking/changing your password

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How long does it take to finish the verification process? toggle

Verified account reviews take 5-10 business days to complete.

Please understand that we cannot tell you the current status of your review or reply to any related inquiries.

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Creating new LINE official accounts toggle

You can create a new LINE official account using one of the methods below.

To create a new account using LINE Official Account Manager for web browsers:

1. Access LINE for Business.

2. Select the account type you want to create.

3. Log in to LINE Business ID.

4. Fill in the required fields and choose Continue.

5. On the Check application page, select Submit.

To create a new account from the LINE Official Account app:

1. Download the LINE Official Account app for iOS or Android.

2. Tap Log in or sign up with LINE or Log in or sign up by email.

3. Tap Create an account.

Note: If you already have a LINE official account, tap the menu icon at the top left of the screen > Create new account.

4. Fill in the required fields and tap Continue.

5. Tap Create account.

From the LINE app:

1. Tap the VOOM tab > your profile at the top of the screen.

2. Tap Create official account.

Note: If you don't have an email address registered, please register one by going to Settings > Account > Email address.

3. Tap Create a new account.

4. Fill in the required fields and tap Create account.

You cannot create verified accounts from the LINE Official Account app. If you'd like a verified account, you need to apply after creating an unverified one.

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