Help Center | LINE BITMAX

Withdrawal fees toggle

For information on withdrawal and other transaction fees, please see this Help article.

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Withdrawing money (JPY) from LINE BITMAX toggle

You can withdraw Japanese yen from your LINE BITMAX wallet to LINE Pay or your bank account.

For more information, see the Help articles below:

Making withdrawals to LINE Pay

Making withdrawals to bank accounts

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I can't make withdrawals of Japanese yen toggle

In LINE BITMAX, "withdrawal" refers to the transfer of Japanese yen to LINE Pay or a bank account. If you're having issues sending crypto assets, see this Help article.

If you can't withdraw Japanese yen, it may be because:

• Your network connection is unstable.

• Your LINE app hasn't been updated to the latest version.

• It is during a maintenance period.

Please try making your withdrawal again after updating the LINE app and making sure you have a strong network connection.

Also, keep in mind that you will be unable to withdraw money during periods of regularly scheduled or ATM network maintenance.

Note: In addition to regularly scheduled maintenance, urgent maintenance may also be performed.

Regular maintenance schedule

Every Wednesday from 3 am – 5 am

ATM network maintenance schedule

Every Saturday and Sunday from 11:50 pm – 12:12 am

Note: Other ATM network maintenance hours also apply.

PayPay Bank maintenance schedule

Daily from 11:50 pm – 12:12 am

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Withdrawal limits toggle

See below for the maximum amounts of money that can be withdrawn from LINE BITMAX.

Note: Limits will differ depending on the status of your identity verification.

If you verified your identity with an ID

• Withdrawals to LINE Pay: JPY 100,000

• Withdrawals to bank accounts: JPY 100,000

If you verified your identity with E-KYC (upload a video of yourself with your ID)

• Withdrawals to LINE Pay: JPY 1000,000

• Withdrawals to bank accounts: JPY 10,000,000

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How long will it take for money to be withdrawn to my LINE Pay balance? toggle

Withdrawals from LINE BITMAX are made to your LINE Pay balance in real time.

Note: There may be cases in which it takes extra time due to network conditions.

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Making withdrawals to LINE Pay toggle

To make a withdrawal to LINE Pay:

1. On the LINE BITMAX main menu, tap Transfers > Withdrawal under JPY > Withdraw to LINE Pay.

2. Enter the amount you want to withdraw and tap OK.

3. Enter your LINE Pay passcode.

Note: There is a fixed service charge for making withdrawals.

For more information, see this Help article.

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Making withdrawals to bank accounts toggle

To make a withdrawal to a bank account, follow the steps below.

Note:

- You need to link a bank account to your LINE Pay account in advance.

- There is a fixed service charge for making withdrawals.

1. On the LINE BITMAX main menu, tap Transfers > Withdrawal under JPY > Withdraw to bank account.

2. Enter the amount you want to withdraw and tap OK.

3. Tap the receiving bank account.

4. Enter your LINE Pay passcode.

For more information, see this Help article.

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How long will it take for money to be withdrawn to my bank account? toggle

Withdrawals from LINE BITMAX are made to your bank account in real time.

Note: Depending on the receiving bank, it can take two to three days for the money to appear.

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Help

Withdraw money (JPY)