Depending on network conditions and the status of the blockchain network, it may take some time for us to receive crypto assets sent from an external wallet.
Note: If you send Ripple (XRP) or Stellar Lumens (XLM) without entering a tag/memo, it may not show up in your wallet.
When we confirm that you received crypto assets sent to your address from a source such as an external wallet, we will send you a declaration form to confirm the transaction details (e.g. sender information, reason for receiving crypto assets) via the LINE BITMAX Notifications (LINE BITMAXお知らせ) official LINE account. To have the received crypto assets reflected to your LINE BITMAX account, you need to check our questions and answer them accordingly.
If you still haven't received a declaration form via the LINE BITMAX Notifications official LINE account 24 hours after the status in the sending wallet indicates that it has been sent, please also refer to the following related Help articles.
Related Help articles:
I was notified about an incomplete transaction/needing to enter sender information when receiving crypto assets
Notice about new addresses for receiving crypto assets
On LINE BITMAX, you may be prohibited from sending crypto assets to or receiving crypto assets from some addresses if they are determined to pose a certain amount of risk (based on blockchain analysis results and other sources). Please understand that in such cases, we may check the details of your transactions and your registered information. For more information, see the following notice. (Only available in Japanese.)
About our efforts to prevent money laundering and terrorism financing
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