You can receive crypto assets by sharing your address with the sender.
Note: When receiving Ripple (XRP) or Stellar Lumens (XLM), make sure the wallet sending you crypto assets has the tag/memo set correctly in addition to your address.
To share your address:
1. On the LINE BITMAX main menu, tap Transfers > Receive under the relevant crypto asset.
2. Tap Share.
3. Tap Copy, LINE, or SMS and share your address with the sender.
Note: You can also share your address by having the sender scan the QR code that appears.
You can also go to the screen to check the address (tag/memo) for each crypto asset via the links below.
Note: These links can only be accessed on the smartphone that you use with LINE BITMAX.
I don't see the crypto asset I sent from an external wallet to LINE BITMAX
Depending on network conditions and the status of the blockchain network, it may take some time for crypto assets sent from an external wallet to appear in your LINE BITMAX wallet.
Note: If you send Ripple (XRP) or Stellar Lumens (XLM) without entering a tag/memo, it may not show up in your wallet.
If the crypto asset still hasn't appeared in your LINE BITMAX wallet 24 hours after the status in the sending wallet indicates that it has been sent, refer to the following related Help articles.
On LINE BITMAX, some addresses may be prohibited from being used for deposits or withdrawals if they are determined to pose a certain amount of risk (based on blockchain analysis results and other sources). Please understand that in such cases, we may check the details of your transactions and your registered information. For more information, see this notice regarding our efforts to prevent money laundering and the financing of terrorism on LINE BITMAX.
If you're still unable to resolve the issue after checking everything above, please contact us using one of the methods below.
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm (UTC+9), excluding weekends and public holidays.)
Note: Chat support is only available in Japanese.
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You need to receive a minimum amount of Ethereum (ETH) on LINE BITMAX for the coins to appear in your wallet. If you receive less than the minimum amount, the coins will not appear in your wallet until your ETH total has reached the minimum amount.
Minimum receivable amount for Ethereum (ETH): 0.005 ETH
Note: There is no minimum receivable amount set for the other crypto assets available on LINE BITMAX.
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I accidentally sent Ripple (XRP)/Stellar Lumens (XLM) from an external wallet to my LINE BITMAX account with no tag/memo
When sending Ripple (XRP) or Stellar Lumens (XLM) to LINE BITMAX, make sure you set the address and tag/memo correctly in the wallet you're sending the coins from.
If the address or tag/memo is incorrect or missing, there will be no way to confirm thatRipple (XRP) or Stellar Lumens (XLM) was received, and there may be no way to undo the transaction. Please understand that LVC Corporation will not assume responsibility for such cases.
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Notice about new addresses for receiving crypto assets
Due to changing systems, we have changed the addresses used for receiving crypto assets from external wallets on LINE BITMAX.
The following crypto asset addresses changed on November 18, 2020.
Note: The grace period for these addresses ended on Tuesday, May 18, 2021.
• Ethereum (ETH)
• Ripple (XRP)
The following crypto asset addresses changed on March 24, 2021.
Note: The grace period for these addresses ended on Friday, September 24, 2021.
• Bitcoin (BTC)
• Bitcoin Cash (BCH)
• Litecoin (LTC)
After changing the addresses for receiving crypto assets from external wallets, we applied temporary grace periods during which assets could be sent to either your new addresses or your old ones. However, now that the grace periods have ended, crypto assets sent to your old address will not appear and there will be no way to return them.
Make sure to use the new addresses that currently appear for receiving crypto assets in the future.
Note: Please be especially careful if you have saved or registered old LINE BITMAX addresses with any external services.
To check a new address for receiving crypto assets:
1. On the LINE BITMAX main menu, tap Transfers.
2. Tap Receive by the crypto asset you want to check.
For more information, see the following notices. (Only available in Japanese.)
Receiving crypto currency in relation to the travel rule
In accordance with the regulations of the Act on Prevention of Transfer of Criminal Proceeds, cabinet orders, enforcement ordinances, notifications, and administrative guidelines, we also confirm transaction details against the report sent by the sending VASP when you receive crypto assets.
In cases such as when no report is sent or when you receive crypto assets from a private wallet, we will have you confirm the sender information via a LINE BITMAX Notification (LINE BITMAXお知らせ).
Also, in cases such as when the report we receive doesn't match your registered information on LINE BITMAX, we may request confirmation of the details depending on the nature of the transaction.
Important:
• In some cases, it may take time to finish confirming the reported details and reflect the received crypto assets to your account, and some transactions may be restricted. For this reason, please respond in a timely manner to any requests you receive from us to confirm the sender information.
• There may be cases where received crypto assets cannot be reflected to your account due to the reported details.
• When entering the report information as the sender, please make sure you enter your name and other information correctly.
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I was notified that I need to enter sender information
When crypto assets are sent to your address, depending on the transaction details, we may ask you to confirm sender information via a notice from the LINE BITMAX Notifications (LINE BITMAXお知らせ) official LINE account.
If you receive a request from us to confirm sender information, respond promptly from the entry form via the link in the notice. If you don't respond or depending on the details of your response, we may not be able to reflect the receiving crypto assets to your account.
Note:
- You'll be sent a notification every Monday around 11 am from the LINE BITMAX Notifications official LINE account until you respond.
- The entry form is different for each time you receive crypto assets. If you received multiple requests to confirm sender information, be sure to respond by filling out every entry form.
If you received an unfamiliar notification or received crypto assets for an unfamiliar transaction, please contact us using one of the methods below.
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm (UTC+9), excluding weekends and public holidays.)
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