FAQs

Making your first crypto asset trade [From purchase to sale]
Note: You cannot withdraw your Japanese yen balance to a bank account if it's JPY 400 or less.
The following processing fees for withdrawals apply.
• To PayPay: JPY 110
• To a bank account: JPY 400
For information on how to make withdrawals, see the following Help articles.
Making withdrawals of Japanese yen to PayPay
Making withdrawals of Japanese yen to bank accounts
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Please also check the status of the transaction in the external wallet from which the crypto assets are being sent, as it may take some time for them to be sent.
Note: The crypto assets may not show up in your wallet if incorrect information was entered when sending them or Ripple (XRP)/Stellar Lumens (XLM) were sent without entering a tag/memo.
When the crypto assets have been received, you need to confirm the transaction details (e.g. sender information, reason for receiving crypto assets) before they will appear in your wallet. When we confirm that you received crypto assets sent to your address, we will send you a declaration form via the LINE BITMAX Notifications (LINE BITMAXお知らせ) official LINE account. Please check the questions in the declaration form and answer them accordingly.
If you still haven't received a declaration form via the LINE BITMAX Notifications official LINE account 24 hours after the status of the transaction in the external wallet indicates that the crypto assets have been sent to LINE BITMAX, please also see the following related Help articles.
See also:
I was notified about an incomplete transaction/needing to enter sender information when receiving crypto assets
Notice about new addresses for receiving crypto assets
On LINE BITMAX, you may be prohibited from sending crypto assets to or receiving crypto assets from some addresses if they are determined to pose a certain amount of risk (based on blockchain analysis results and other sources). Please understand that in such cases, we may check the details of your transactions and your registered information. For more information, see the following notice. (Only available in Japanese.)
About our efforts to prevent money laundering and terrorism financing
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Also, due to upgrading our risk management system, including compliance with the travel rule, the details of a transaction entered by the user need to be confirmed by us and the receiving wallet service provider.
For this reason, it may take longer than usual for the transaction to be reflected. We ask that you wait a bit longer until the details of the transaction have been confirmed.
When the transfer amount can be confirmed in your wallet, the LINE BITMAX official account will send you a chat message on LINE.
If the crypto asset still hasn't appeared 24 hours after your Transaction ID status changed to "Success," please contact the receiving wallet service provider.
Note: If you sent Ripple (XRP) or Stellar Lumens (XLM) without entering a tag or memo, it may not show up in the wallet it was sent to. In this case, contact the receiving wallet service provider.
On LINE BITMAX, some addresses are prohibited from being used for sending or receiving crypto assets if they are determined to pose a certain amount of risk (based on blockchain analysis results and other sources).
If your sent crypto assets aren't appearing, you can't send crypto assets, or you can't check your history of sent crypto assets, the cases above may apply to your situation. If so, please contact us by sending us an email at any time via this Inquiry Form.
See also:
About the travel rule
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|
Minimum sendable amount (per transaction) |
---|---|
KAIA (KAIA) | KAIA 0.1 Note: Can only be sent to DOSI.
|
Bitcoin (BTC) | BTC 0.0001 |
Ethereum (ETH) | ETH 0.001 |
Stellar Lumens (XLM) | XLM 3 |
Ripple (XRP) | XRP 30 |
Bitcoin Cash (BCH) | BCH 0.001 |
Litecoin (LTC) | LTC 0.001 |
Flare (FLR) | FLR 0.1 |
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Fees for depositing/withdrawing money (JPY)
|
Deposits |
Withdrawals |
---|---|---|
PayPay | No charge¹ |
JPY 110 (tax included)²⁻³ |
Bank account | No charge⁴ |
JPY 400 (tax included) |
²Withdrawals are to PayPay Money.
³If the deposit from PayPay succeeds, but your purchase fails, the money will be refunded to PayPay Money. In this case, you will not incur any fees.
⁴There is a separate fixed service charge for each bank.
Fees for sending/receiving crypto assets
|
Receiving crypto assets |
Sending crypto assets |
---|---|---|
KAIA (KAIA) |
No charge |
KAIA¹ 1 |
BTC | No charge |
BTC 0.001 |
ETH | No charge |
ETH 0.005 |
XLM | No charge |
XLM 0.01 |
XRP | No charge |
XRP 0.15 |
BCH | No charge |
BCH 0.001 |
LTC | No charge |
LTC 0.001 |
FLR |
Not supported² |
FLR 0.1 |
²Receiving FLR to your account is not supported.
Fees for buying/selling crypto assets
Brokerage tradesFees for buying/selling crypto assets | No charge |
Exchange trades
|
Maker fee¹ |
Taker fee² |
---|---|---|
KAIA (KAIA)/Japanese yen (JPY) | -0.01% |
0.05% |
²Taker orders refer to orders that fill existing orders already on the board. All market orders are taker orders. In either case, the above rate will be applied to the total price (fill amount × fill price) which will be then be exchanged in Japanese yen.
For details related to trading limits and each fee, see the following page. (Only available in Japanese.)
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Please check all of the important points below before reapplying.
Important:
- Enter your information as it is written on your ID.
- If you have a middle name, make sure to enter it exactly as it appears on your ID (and in the same order).
- Enter the reading of your kanji or English alphabet name in katakana in the katakana name fields.
- Enter your name in katakana accurately. If it's different from the bank account holder's name, deposits from the bank account may not be reflected properly, and you may have to request a reversal of the transaction from your bank.
Important points when taking photos of your ID
• Make sure your entire ID is visible and all the details are clear.• Make sure there is no glare in the photo of your ID.
• Make sure you take photos of both sides of your ID if required.
Note: We cannot accept a photo of only the front or back of the ID, or photos of one side from two different IDs.
Steps to verify your identity (Only available in Japanese)
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