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As soon as we finish reviewing your application, the LINE Pay Identity Verification (LINE Pay本人確認) official account will notify you of your results via chat message. If you receive a message saying your identity could not be verified, please check the reason and apply again.

When applying for identity verification, please keep in mind all of the following important points.

Entering your name

• On the Select name type pop-up, select the way your name is written on your ID (Kanji, Alphabet, or Kanji and alphabet).
• If you have a middle name, make sure to enter it exactly as it appears on your ID (and in the same order).
• If your ID shows your name written in more than one way (e.g. married name, maiden name, real name, common name), choose only one of the names to enter in the kanji name fields.
• Enter the reading of your kanji or alphabet name in katakana in the katakana name fields.
Note: If the name registered to your LINE Pay account and the name registered to your bank account are different, deposits from the bank account may not be reflected properly, and you may have to request a reversal of the transaction from your bank.

Entering your address

• Enter the details of your address (e.g. apartment/building name, room number) exactly as they are written on your ID.
Note: If the address on your ID has been updated, we will review the latest address that appears.
• Enter your street, block number, and room number only once.
Note: For example, if your address is "●●町3-2-1", do not enter it as "●●町3丁目3-2-1". (The city block (丁目) is mistakenly entered twice.)

Taking photos of your ID

• Your entire ID must be visible and all the details need to be clear.
• Make sure there is no glare in the photo of your ID.
• Take photos of both sides of your ID if required.
Note: We cannot accept a photo of only the front or back of the ID, or photos of one side from two different IDs.
• (If you're a foreign resident) Make sure to verify your identity with your residence card so we can confirm your period of stay and other details.
Note: This doesn't apply to Special Permanent Residents.
• When you're taking a photo of the thickness of your ID, place it on a surface where its thickness can be confirmed, such as a floor or table, and have the entire ID appear in the photo.
Note: Please also see the "Taking a photo of the side of your ID to show its thickness" section in Verifying your identity to use LINE Money.

Please contact us via this Inquiry Form if:

• Your application is not accepted because your kanji name uses a character that can't be entered with a smartphone and you had to enter a different character.

• Your application is not accepted because part of the Prefecture/City/Address (都道府県⋅市町村⋅丁目) information doesn't match the address on your ID, even though you entered the correct postal code.

For more information on how to verify your identity, as well as a list of common reasons why verification cannot be completed, see the following LINE BITMAX official blog posts. (Only available in Japanese.)

Verifying your identity

I can't pass the identity verification review

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You can make deposits from LINE Pay using your balance or debit payments from a linked bank account by following the steps below.

Note: You cannot make deposits with your LINE Pay Light balance.

1. On the LINE BITMAX main menu, tap Transfers > Deposit under Spot account (JPY) > Deposit via LINE Pay (Balance, Debit).

2. Enter the amount you want to deposit and tap OK.

3. Select one of the following deposit methods and tap Confirm.

• To make the deposit from your LINE Pay balance, select LINE Pay balance.

• To make the deposit with a debit payment from a bank account linked to LINE Pay, select Debit payment.

4. Enter your LINE Pay passcode.

LINE Pay is temporarily suspending bank account registration and the adding of money with some banks. As a result, you may not be able to make deposits to LINE BITMAX via debit payment with your linked LINE Pay account.

Note: For a list of affected banks, see this post on LINE Pay's official blog. (Only available in Japanese.)

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See below for the transaction fees on LINE BITMAX.

Fees for depositing/withdrawing money (JPY)

	Deposits	Withdrawals
LINE Pay	No charge¹	JPY 110 (tax included)²
PayPay	No charge³	JPY 110 (tax included)⁴⁻⁵
Bank account	No charge⁶	JPY 400 (tax included)

Deposits

Withdrawals

LINE Pay

No charge¹

JPY 110

(tax included)²

PayPay

No charge³

JPY 110

(tax included)⁴⁻⁵

Bank account

No charge⁶

JPY 400

(tax included)

¹Deposits are from your LINE Pay balance or bank account registered to LINE Pay.
²Withdrawals are to your LINE Pay balance.
³Deposits are automatic when using PayPay Money purchase. It has no standalone deposit feature. For more information on PayPay Money purchase, please see Using PayPay Money purchase (the PayPay account linking service). (Only available in Japanese.)
⁴Withdrawals are to PayPay Money.
⁵If the deposit from PayPay succeeds, but your purchase fails, the money will be refunded to PayPay Money. In this case, you will not incur any fees.
⁶There is a separate fixed service charge for each bank.

Fees for sending/receiving crypto assets

	Receiving crypto assets	Sending crypto assets
FINSCHIA (FNSA)	No charge	No charge
Bitcoin (BTC)	No charge	BTC 0.001
Ethereum (ETH)	No charge	ETH 0.005
Stellar Lumens (XLM)	No charge	XLM 0.01
Ripple (XRP)	No charge	XRP 0.15
Bitcoin Cash (BCH)	No charge	BCH 0.001
Litecoin (LTC)	No charge	LTC 0.001
Flare (FLR)	Not supported	FLR 0.1

Note:
- FNSA is only available to send and receive with DOSI. Features to send and receive it with other services are currently being prepared.
- Receiving FLR to your account is not supported.
- There are no fees for crypto asset transfers between LINE BITMAX users.

Fees for buying/selling crypto assets

Brokerage trades

Fees for buying/selling crypto assets

No charge

Exchange trades

	Maker fee¹	Taker fee²
FINSCHIA (FNSA)/Japanese yen (JPY)	-0.01%	0.05%

¹Maker orders refer to new orders placed on the board.
²Taker orders refer to orders that fill existing orders already on the board. All market orders are taker orders. In either case, the above rate will be applied to the total price (fill amount × fill price) which will be then be exchanged in Japanese yen.

Fees may differ from those noted above due to promotions or other events. For information on promotions going on now, see the Promotions (キャンペーン一覧) page. (Only available in Japanese.)

For details related to trading limits and each fee, see the following page. (Only available in Japanese.)

Trading Limits and Fees

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LINE

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FAQs

	Minimum sendable amount (per transaction)
FINSCHIA (FNSA)	FNSA 0.001 Note: Only available to send and receive with DOSI.
Bitcoin (BTC)	BTC 0.0001
Ethereum (ETH)	ETH 0.001
Stellar Lumens (XLM)	XLM 3
Ripple (XRP)	XRP 30
Bitcoin Cash (BCH)	BCH 0.001
Litecoin (LTC)	LTC 0.001
Flare (FLR)	FLR 0.1

LINE

Help center

Search Help articles

FAQs

I want to know the status of my identity verification review

My identity verification application was rejected

Making deposits from bank accounts

Making deposits using LINE Pay

Withdrawing money (JPY) from LINE BITMAX

About the Crypto Asset Lending Service

Will my fixed lending agreement automatically renew after lending has ended?

Transaction fees

Minimum crypto asset amounts that can be sent

About the Average acquired price