LINE BITMAX Help Center

FAQs (with service end details)

If a withdrawal to your PayPay account or bank account failed, please see the following Help articles.

I can't link my PayPay account
I can't withdraw money to my bank account

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Select the section below that matches the error message you see when deleting your LINE BITMAX account, then check the corresponding solutions.

An error message saying "Your crypto assets exceed the minimum send amount" appears

The above error message will appear if even just one of your assets exceeds the thresholds below.

	Threshold
KAIA (KAIA)	KAIA 150
Bitcoin (BTC)	BTC 0.0001
Ethereum (ETH)	ETH 0.003
Stellar Lumens (XLM)	XLM 50
Ripple (XRP)	XRP 30
Bitcoin Cash (BCH)	BCH 0.01
Litecoin (LTC)	LTC 0.1
Polkadot (DOT)	DOT 5
Flare (FLR)	FLR 20,000
Japanese yen (JPY)	JPY 400

If you have crypto assets in excess of the thresholds, see this Help article.

An error message saying "Your JPY balance exceeds the withdrawal fee or have any pending transactions (Lending)" appears

See this Help article.

Another error message appears/I'm unable to perform the actions to delete my account

An error message saying "Action is required on your margin trading account" appears

Follow the instructions below that match your situation after confirming whether:
• There is a balance in your margin account.
• There is a negative balance in your margin account.
• You have any positions or unfilled orders.
Note:
- You can check your positions and unfilled orders from the LINE BITMAX home screen > the relevant crypto asset from the Brokerage tab > the 信用取引/注文履歴 (Margin trades/Order history) tab.
- Tap here to go to the LINE BITMAX home screen from your smartphone.

If you have a balance in your margin account:
Please transfer the Japanese yen to your spot account.

If you have a negative balance in your margin account:
Please transfer enough Japanese yen from your spot account to your margin account to cover the negative margin.

If you have any positions or unfilled orders:
Clear them, such as by making closing buy trades or canceling your unfilled orders.

See also:
Using the Crypto Asset Margin Trading Service (Only available in Japanese)
Depositing money (JPY) into your margin account

An error message saying "You have a deposit/withdrawal request or crypto asset transaction that is being processed" appears

Crypto assets you sent or received have not finished being processed or there is a request to withdraw or deposit Japanese yen. Please wait for the relevant transactions to be reflected.

An error message saying "You have any pending transactions (Lending)" appears

You have crypto assets that are being lent or returned. Please receive the loan amount and interest after canceling the loan.

An error message saying "You have an unfilled order with the exchange service" appears

Clear any unfilled orders, such as by canceling them. For information on how to check unfilled orders, see this Help article.

If you see a different error message than the ones above or you're unable to perform the actions to delete your account, contact us via this Inquiry Form.

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Currently, VASPs are unable to send reports to each other if they have adopted different reporting systems. For this reason, we cannot accept requests to send crypto assets to VASPs that are in a country or region subject to reporting and have not introduced a system we can report through.

You can currently send crypto assets to:
• Services operated by VASPs in countries/regions subject to reporting which have introduced systems capable of sending reports from Sygna Hub.
• Services operated by VASPs not in countries/regions subject to reporting, or for which their location is unknown.
• Private wallets (e.g. MetaMask).
Note: Transactions to recipients meeting the above conditions may still be stopped at the discretion of LINE Xenesis Corporation. For more details, see About the travel rule. (Only available in Japanese.)

LINE BITMAX has a feature that allows you to select a recipient address from among addresses you've previously sent crypto assets to. However, if a VASP you previously sent crypto assets to changes its company name, you'll see a message saying "you cannot currently send crypto assets to this address" for the corresponding transaction history. In this case, please enter the details (e.g. address, transaction information) again instead of selecting a recipient address.
Note: The details, such as the address, that you enter again will become selectable with the above feature.

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To send crypto assets to another wallet, follow the steps below.
Note: From March 3, 2026, no fee will be charged for sending crypto assets to external wallets.

1. On the LINE BITMAX main menu, tap Transfers.
2. Tap Send for the crypto asset you want to transfer.
3. Enter the amount you want to send.
4. Enter the address or scan the QR code of the wallet you want to send the crypto assets to.
5. Make sure the registered information displayed on the screen is correct and tap Next (All information is current and correct).
Note: If your registered information has changed, update it by referring to Updating your registered information.
6. Select whether the receiving wallet is a VASP or a wallet managed by the recipient.
Note: For more information about VASPs and wallets managed by recipients, see About VASPs and wallets managed by recipients.
7. If the receiving wallet is a VASP and is located in Japan, select the name of the VASP.
8. If the receiving wallet is a VASP and is located outside of Japan, select the name of the country the VASP is located in and then enter its name in half-width alphanumeric characters and symbols.
9. Select whether you're the recipient.
10. Select your reason for sending crypto assets.
11. Check the information on the "Confirm application details" screen, as well as the transactions subject to restriction under the "Declaration of unrestricted transaction" section.
Note: If no restrictions apply to your transaction, check "This transaction (i.e. sending of crypto assets) is not subject to restriction under FEFTA or by OFAC."
12. Read the "Provision for providing personal information to receiving VASPs" pop-up.
13. Check that all of your application information is correct, then tap Confirm and apply to send.
14. Enter your passcode.
15. Confirm the verification code sent to you via LINE chat message, and tap the link in the chat message.
16. Enter the verification code in the input field and tap OK.

Note: You may not be able to send crypto assets to the country you selected in some cases.

For detailed instructions with screenshots, see the following LINE BITMAX official blog post.

Six trading features on LINE BITMAX (Only available in Japanese)

See also:
About the Recipient address list
Entering recipient names
I can't find the name of the recipient's service provider
I don't know whether the recipient is in Japan
I can't tap OK on the send screen
About LINE BITMAX IDs

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FAQs (with service end details)

FAQs (with service end details)

I can't make withdrawals to my PayPay account or bank account

I can't delete my LINE BITMAX account

I can't find the name of the recipient's service provider

Sending crypto assets to wallets outside of LINE BITMAX