You cannot delete your LINE BITMAX account under the following situations.
• Your crypto assets or Japanese yen balance exceeds a certain amount.
Delete your account after checking and performing the following actions based on the condition of your crypto asset and Japanese yen assets.
Note: You can check your assets from 口座 (Accounts) on the LINE BITMAX main menu.
For FINSCHIA (FNSA) assets exceeding JPY 1 in value
If you have over JPY 1 in FINSCHIA (FNSA), please sell it.
Note: Once sold, it will appear as Japanese yen in your LINE BITMAX spot account.
If your Japanese yen balance exceeds JPY 110 after selling it, please withdraw the money.
For the steps to sell your crypto assets and withdraw the money, see the following Help articles.
Selling crypto assets
Withdrawing money (JPY) from LINE BITMAX
If you can't sell your FINSCHIA because it doesn't meet the minimum sell amount when you enter your complete assets of it on the sell screen, you don't need to sell it. It's possible you cannot delete your account due to other crypto assets or another reason, so please also check the following information.
For assets held in crypto assets other than FINSCHIA (FNSA)
You won't be able to delete your account if a crypto asset balance is greater than the minimum amount that can be sent plus the sending fee. Either sell your assets or send them to an external wallet.
Note: Once sold, they will appear as Japanese yen in your LINE BITMAX spot account.
If your Japanese yen balance exceeds JPY 110 after selling it, please withdraw the money.
For the steps for each of the above transactions, see the following Help articles.
Selling crypto assets
Sending crypto assets to wallets outside of LINE BITMAX
Withdrawing money (JPY) from LINE BITMAX
For Japanese yen assets exceeding JPY 110 in your spot account
Please withdraw the money so there is none left in your Japanese yen balance.
You can withdraw the Japanese yen balance in your spot account to your LINE Pay balance, your bank account linked with LINE Pay, or PayPay. For details about the different methods of withdrawing your Japanese yen balance, see the following Help articles.
Note: You cannot withdraw your Japanese yen balance to a bank account if it's JPY 400 or less.
Making withdrawals to LINE Pay
Making withdrawals to bank accounts
Making withdrawals to PayPay
• You're lending crypto assets.
After you receive your principal back with interest after canceling the loan, sell your crypto assets or send them to an external wallet. If your Japanese yen balance exceeds JPY 110, withdraw your money and delete your account.
• You have a balance of Japanese yen in your margin account.
If your Japanese yen balance exceeds JPY 110 after transferring your balance via inter-account transfer to your spot account, withdraw your money and delete your account.
• You have one or more pending brokerage or exchange transactions.
If you have any pending transactions, delete your account after resolving them, such as by canceling any orders. For the steps to check pending transactions, see the following Help articles.
• You either have a deposit/withdrawal request or crypto asset transaction that is being processed, or something needs to be confirmed about the details of a transaction.
If you have a deposit/withdrawal request or a crypto asset transaction that is being processed, or if something needs to be confirmed about the details of a transaction, you won't be able to delete your account until the transaction is finished being processed or confirmed. Please delete your account afterwards.
• You have a position or unfilled order in your margin trading account.
If you have any positions or unfilled orders in 信用取引/注文履歴 (Margin trades/order history) when you select a crypto asset from the LINE BITMAX home screen, clear your positions or unfilled orders, such as by making closing buy trades or canceling your unfilled orders, then delete your account.
• You have a negative margin in your margin trading account.
If your Japanese yen balance is negative in 信用口座 (Margin account) when you select 口座 (Accounts) from the LINE BITMAX main menu, please delete your account after the negative margin is resolved.
Also, you cannot delete your account yourself if you are under 20 years of age or 75 years of age or older. Please contact us via
this Inquiry Form.
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