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Receive crypto assets

Receiving crypto assets toggle
You can receive crypto assets by sharing your address with the sender.

To share your address: 
1. On the LINE BITMAX main menu, tap Transfers > Receive under the relevant crypto asset.
2. Tap Share.
3. Tap Copy, LINE, or SMS and share your address with the sender.
Note: You can also share your address by having the sender scan the QR code that appears.

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Checking your history of received crypto assets toggle
To check your history: 
1. From the LINE BITMAX main menu, tap Total assets > the crypto asset you want to check.
2. Change the filter from All to Received.
Note: You can also adjust the Period and Display order filters.

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I don't see the crypto asset I sent from an external wallet to LINE BITMAX toggle
Depending on network conditions, it may take some time for crypto assets sent from an external wallet to appear in LINE BITMAX.

If the crypto asset still hasn't appeared in your LINE BITMAX wallet 24 hours after the status in the sending wallet indicates that it has been sent, please contact us using one of the methods below.
Note: If you send Ripple (XRP) without entering a tag, it may not show up in your wallet.

Your addresses for receiving Ethereum (ETH) and Ripple (XRP) changed on Wednesday, November 18, 2020, and your addresses for receiving Bitcoin (BTC), Bitcoin Cash (BCH), and Litecoin (LTC) changed on Wednesday, March 24, 2021. Please check the new addresses and make sure to use them in the future.
Note:
- For the steps to check your addresses, see here.
- Be sure not to use the old addresses to receive crypto assets.

Email:
Send us an email at any time via this Inquiry Form.

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)
Note: Chat support is only available in Japanese.

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Minimum receivable amount toggle
You need to receive a minimum amount of Ethereum (ETH) on LINE BITMAX for the coins to appear in your wallet. If you receive less than the minimum amount, the coins will not appear in your wallet until your ETH total has reached the minimum amount.

Minimum receivable amount for Ethereum (ETH): 0.005 ETH
Note: There is no minimum receivable amount set for the other crypto assets available on LINE BITMAX.

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I accidentally sent Ripple (XRP) from an external wallet to my LINE BITMAX account with no tag toggle
When sending Ripple (XRP) to LINE BITMAX, make sure you set the address and tag correctly in the wallet you're sending the coins from.

If the address or tag is incorrect or missing, there will be no way to confirm that Ripple (XRP) was received, and there may be no way to undo the transaction. Please understand that LVC Corporation will not assume responsibility for such cases.

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Notice about new addresses for receiving crypto assets toggle
Due to changing systems, we have changed the addresses used for receiving crypto assets from external wallets on LINE BITMAX.

The following crypto asset addresses changed on November 18, 2020.
Note: The grace period for these addresses ended on Tuesday, May 18, 2021.

• Ethereum (ETH)
• Ripple (XRP)

The following crypto asset addresses changed on March 24, 2021.
Note: The grace period for these addresses ended on Friday, September 24, 2021.

• Bitcoin (BTC)
• Bitcoin Cash (BCH)
• Litecoin (LTC)

After changing the addresses for receiving crypto assets from external wallets, we applied temporary grace periods during which assets could be sent to either your new addresses or your old ones. However, now that the grace periods have ended, crypto assets sent to your old address will not appear and there will be no way to return them.

Make sure to use the new addresses that currently appear for receiving crypto assets in the future.
Note: Please be especially careful if you have saved or registered old LINE BITMAX addresses with any external services.

To check a new address for receiving crypto assets: 
1. On the LINE BITMAX main menu, tap Transfers.
2. Tap Receive by the crypto asset you want to check.

For more information, see the following notices. (Only available in Japanese.)

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Tag to use for receiving Ripple (XRP) toggle
To check the tag for receiving Ripple (XRP) from external wallets: 
1. On the LINE BITMAX main menu, tap Transfers.
2. Tap Receive under Ripple.
Note: You can copy the tag by tapping it.

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