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What should I do if I'm experiencing problems? toggle
Please contact us via the Inquiry Form.

For inquiries related to tickets, please provide us with the following information. If you do not answer the following completely, it may take us longer to assist you. 

1. What is your registered information on LINE?
Phone number:
Email address:

2. What is the name of the ticket(s) you purchased?

3. How many tickets did you purchase?

4. When did you purchase the ticket(s)?

5. Please send us a screenshot of the confirmation email or purchase history for the relevant ticket(s).

6. What was your order number and method of payment?

For steps on how to check your order number and payment method for each service used, please refer to the following.

App Store
Please provide us with your iTunes Store order number.

Google Play
Please provide us with the order number that was included in the payment confirmation email sent by Google Play, or the Transaction ID that can be found in the transaction details from Google Wallet.

Google Wallet 
If you have forgotten your login information for Google Wallet, please contact Google directly for assistance.

From Purchase History on LINE STORE, please check the relevant item and tell us which payment method you used.
E.g. Purchased with LINE Credit

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I can't download an exclusive sticker set toggle
If an exclusive sticker set's download page doesn't appear after you finish downloading an eligible song, you can download the sticker set with one of the following methods.
- Make sure to update your app to the latest version first.
- You need a valid LINE MUSIC subscription to download songs.

To download stickers from the LINE MUSIC app:
1. Start LINE MUSIC.
2. Tap Library > Settings > Account.
3. Tap Stickers History at the bottom of the screen.
4. Tap the arrow next to the sticker set you want to download.

To download stickers from the LINE app:
1. Start the LINE app.
2. From the Home tab, tap Settings > Stickers > My Stickers.
3. Select the sticker set you want to download and tap Download, or tap Download all.
Note: Once the sticker set has finished downloading, you can check it on the sticker selection screen in a chat.

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