Please contact us via the Inquiry Form.
For inquiries related to tickets, please provide us with the following information.
Note: If you do not answer all of the following questions, it may take us longer to assist you.
1. What is your registered information on LINE?
2. What is the name of the ticket(s) you purchased?
3. How many tickets did you purchase?
4. When did you purchase the ticket(s)?
5. What is the trouble you are having, and what is your request?
6. Please send us a screenshot of the confirmation email or purchase history for the relevant ticket(s).
7. What was your order number and method of payment?
For steps on how to check your order number and payment method:
Please check your iTunes Store order number.
From Purchase History on LINE STORE, please check the relevant item and tell us which payment method you used.
E.g. Purchased with LINE Credit
If you want to transfer your Coins and purchased music to another LINE account, please contact us from the Inquiry Form.
Important: Please keep in mind that you will not be able to transfer your Coins if you change to a device running an OS that is different from the one you purchased them with.