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What should I do if I'm experiencing problems? toggle

Please contact us via the Inquiry Form.

For inquiries related to tickets, please provide us with the following information.

Note: If you do not answer all of the following questions, it may take us longer to assist you.

1. What is your registered information on LINE?

Phone number:

Email address:

2. What is the name of the ticket(s) you purchased?

3. How many tickets did you purchase?

4. When did you purchase the ticket(s)?

5. What is the trouble you are having, and what is your request?

6. Please send us a screenshot of the confirmation email or purchase history for the relevant ticket(s).

7. What was your order number and method of payment?

For steps on how to check your order number and payment method:

App Store

Please check your iTunes Store order number.

LINE STORE

From Purchase History on LINE STORE, please check the relevant item and tell us which payment method you used.

E.g. Purchased with LINE Credit

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I didn't receive the Coins I purchased toggle

Please check the Coins you've purchased by following the steps in this Help article.

If you purchased Coins and haven't received them, please contact us from the Inquiry Form.

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Can I transfer my Coins and purchased music to another LINE account? toggle

If you want to transfer your Coins and purchased music to another LINE account, please contact us from the Inquiry Form.

Important: Please keep in mind that you will not be able to transfer your Coins if you change to a device running an OS that is different from the one you purchased them with.

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I can't find a song I purchased toggle

To view the songs you've purchased, please see this Help article.

If a song doesn't appear in your Purchase History, please contact us via the Inquiry Form.

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Issues with purchased music toggle

If you are experiencing any of the following issues with purchased music, please contact us from the Inquiry Form:

• There is an issue with a file and it won’t play.

• You don't hear any sound.

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I can't download an exclusive sticker set toggle

If an exclusive sticker set's download page doesn't appear after you finish downloading an eligible song, you can download the sticker set with one of the following methods.

Note:

- Make sure to update your app to the latest version first.

- You need a valid LINE MUSIC subscription to download songs.

To download stickers from the LINE MUSIC app:

1. Start LINE MUSIC.

2. Tap Library > Settings > Account.

3. Tap Stickers History at the bottom of the screen.

4. Tap the arrow next to the sticker set you want to download.

To download stickers from the LINE app:

1. Start the LINE app.

2. From the Home tab, tap Settings > Stickers > My Stickers.

3. Select the sticker set you want to download and tap Download, or tap Download all.

Note: Once the sticker set has finished downloading, you can check it on the sticker selection screen in a chat.

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