LINE MUSIC Help Center

Please contact us via the Inquiry Form.

For inquiries related to tickets, please provide us with the following information.

Note: If you do not answer all of the following questions, it may take us longer to assist you.

1. What is your registered information on LINE?

Phone number:

Email address:

2. What is the name of the ticket(s) you purchased?

3. How many tickets did you purchase?

4. When did you purchase the ticket(s)?

5. What is the trouble you are having, and what is your request?

6. Please send us a screenshot of the confirmation email or purchase history for the relevant ticket(s).

7. What was your order number and method of payment?

For steps on how to check your order number and payment method:

App Store

Please check your iTunes Store order number.

LINE STORE

From Purchase History on LINE STORE, please check the relevant item and tell us which payment method you used.

E.g. Purchased with LINE Credit

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A song you downloaded may disappear or become unplayable if you:
• Repeatedly uninstall the app on the same device.
• Log in with a different LINE account on the same device.
• Repeatedly log in and out of the app (including repeatedly doing LINE/guest logins).
• Clear the app's cache.
• Install an app for increasing storage space.

If you logged into a different LINE account on the same iOS device, you may be able to restore your downloaded songs.

To restore and play downloaded songs:
1. Tap the Library tab at the bottom right of the screen > Reload on the Downloads screen or tap the Library tab at the bottom right of the screen > Settings > Account > Restore downloaded songs.
2. Under PLAY, tap XX song(s).
Note: PLAY is shown when the playlist is ordered by Songs.
3. Tap Select all at the top left of the screen.
4. Tap Download at the bottom of the screen.

If the issue persists after trying the steps above, please try the steps in the following Help article.
Note: We recommend downloading songs while using a Wi-Fi connection.

Saving songs to Downloads to play offline

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What should I do if I'm experiencing problems?

I didn't receive the Coins I purchased

Can I transfer my Coins and purchased music to another LINE account?

I can't find a song I purchased

Issues with purchased music

I can't download an exclusive sticker set

Songs won't play

Songs I downloaded disappeared/cannot be played