Saving songs to Downloads to play offline

To delete one song at a time:

1. On the playlist screen, swipe left on a song and tap Delete.

2. Tap Delete on the confirmation screen.

To delete multiple songs at a time:

1. Tap the checkbox icon at the top of the playlist.

2. Select the songs to delete and tap Delete at the bottom.

3. Tap Delete on the confirmation screen.

Note: The methods for deleting songs above can be used from LINE MUSIC version 5.3.0.

To delete songs from the editing screen:

1. Tap Library > Playlists.

2. Tap the playlist name > "..." at the top right of the screen > Edit.

3. Select the song you want to delete, then tap Delete > Done.

To change the song order:

1. Tap Library > Playlists.

2. Tap the playlist name > the pencil icon or "..." at the top right of the screen > Edit.

3. Tap and hold the icon next to the song, drag and arrange the order, then tap Done.

Note: The pencil icon appears from LINE MUSIC version 5.3.0.

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Songs you downloaded may disappear if you:
• Uninstall the app on the same device.
• Log into LINE MUSIC with a different LINE account.
• Repeatedly log in and out of the app.
Note: This includes repeatedly logging in with LINE/logging in as a guest.
• Clear the app's cache.
• Install an app for increasing storage space.

Depending on how you use the app, you may be able to restore the downloaded songs. Check which version of the LINE MUSIC app you're using, then refer to the following information.

If you're using LINE MUSIC version 6.13.1 or earlier:
If you logged into a different LINE account on the same iOS device, you may be able to restore your downloaded songs.

To restore your downloaded songs:
1. Tap the Library tab at the bottom right of the screen > Reload on the Downloads screen or tap the Library tab at the bottom right of the screen > Settings > Account > Restore downloaded songs.
2. Under PLAY, tap XX song(s).
Note: PLAY is shown when the playlist is ordered by Songs.
3. Tap Select all at the top left of the screen.
4. Tap Download at the bottom of the screen.

If the issue persists after trying the steps above, please try the steps in the following Help article to re-download your songs.
Note: We recommend downloading songs while using a Wi-Fi connection.

Saving songs to Downloads to play offline

If you're using LINE MUSIC version 6.14.0 or later:
You can restore your downloaded songs list and queue data by selecting the backup data you want to restore only if you backed up your downloaded songs list from Backup and Restore.

By selecting what to restore, you can choose to restore either your downloaded songs list or queues alone or both together.

Important:
- Be aware that if you restore your data, the songs you downloaded before restoring it will all be deleted.
- Songs that cannot be played due to legal rights issues will not be restored.
- Backup data is not saved to your device but rather to the cloud and can be restored on any device the same account is registered to. LINE MUSIC can be registered on up to 10 devices. On January 1 of each year, the number of devices you can register your account to is reset.

To restore your downloaded songs:
1. Tap the Library tab > Settings > Backup and Restore.
2. Tap Restore Backup Data.
3. Select which items to restore.
4. Select the backup data to restore.
Note: If there are multiple backups, select the data with the date and time you want to restore.
5. Tap Restore at the top right of the screen.
6. Tap Restore.

Note:
- To play songs in the downloaded songs list you restored, you need to download the songs again.
- We recommend downloading songs while using a Wi-Fi connection."

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Backup and Restore saves your downloaded songs list and queue data to the cloud service provided with your smartphone's OS. You can use it to restore your data when needed. It is available on LINE MUSIC version 6.14.0 and later.

To use Backup and Restore, you need to purchase a LINE MUSIC subscription plan, log in with LINE, and register your device to the LINE MUSIC app.

If you backed up your data in advance, you can restore it if you:

• Want to restore it when you've reinstalled the app after deleting it.

• Want to transfer the downloaded songs list and queues you used on your previous device after changing device models.

• Lose your data due to an unexpected error.

The cloud services used are:

• iCloud on iOS (Apple Account required).

• Google Drive on Android (Google account required).

Also, if you're using the same cloud service account, backup data for multiple devices may be saved together. You can also restore and use backed up data on another device by switching accounts.

Making a backup

Important:

- If you're using iOS, make sure you have iCloud turned on.

- You need to register your device to the LINE MUSIC app. To check if your device is registered to the LINE MUSIC app, in the app tap the Library tab > Settings > Manage device registration.

- Up to 20 backups (in order of most recent) can be maintained. If over 20 backups are made, the oldest data will be automatically deleted while the newest data will be saved. Backup data deleted automatically or manually cannot be restored, so be careful when using Automatic Backups.

• Manually backing up your data

To manually back up your downloaded songs list and queues:

1. Tap the Library tab > Settings > Backup and Restore.

2. Tap Backup Now.

If you're using an Android device, you can select the Google account you want to use Google Drive with.

If you're using an iOS device, the Apple Account you're logged in on your iPhone will be used.

• Automatically backing up your data

To have your downloaded songs list and queues automatically saved to the cloud:

1. Tap the Library tab > Settings > Backup and Restore.

2. Turn ON Automatic Backups.

If you turn on automatic backups, your data will be backed up automatically once a day when you open the app.

Restoring backup data

You can restore your downloaded songs list and queue data by selecting the backup data you want to restore. By selecting what to restore, you can choose to restore either your downloaded songs list or queues alone or both together.

Important:

- Be aware that if you restore your data, the songs you downloaded before restoring it will all be deleted.

- Songs that cannot be played due to legal rights issues will not be restored.

- Backup data is not saved to your device but rather to the cloud and can be restored on any device the same account is registered to. LINE MUSIC can be registered on up to 10 devices. On January 1 of each year, the number of devices you can register your account to is reset.

1. Tap the Library tab > Settings > Backup and Restore.

2. Tap Restore Backup Data.

3. Select which items to restore.

4. Select the backup data to restore.

Note: If there are multiple backups, select the data with the date and time you want to restore.

5. Tap Restore at the top right of the screen.

6. Tap Restore.

Note:

- To play songs in the downloaded songs list you restored, you need to download the songs again.

- We recommend downloading songs while using a Wi-Fi connection.

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You can back up your data with LINE MUSIC version 6.14.0 and later. To make a backup, you need to purchase a LINE MUSIC subscription plan, log in with LINE, and register your device to the LINE MUSIC app.

Also, you may not be able to back up your data in the following situations. Check your settings based on your situation, and try to back up your data again.

Issues with your OS settings (iOS only)

If iCloud Drive is turned off:

From your iPhone's Settings, tap your name at the top of the screen > iCloud > iCloud Drive and turn on Sync this iPhone.

If iCloud Drive is turned on, but LINE MUSIC is turned off in your list of apps syncing:

From your iPhone's Settings, tap your name at the top of the screen > iCloud > iCloud Drive > Apps Syncing to iCloud Drive and turn on LINE MUSIC.

Issues with your cloud service (e.g. connection issues)

If your account has been restricted (iOS only):

Your account may be restricted due to parental controls or device management settings. Please check your device's settings.

If you're unable to access your cloud account or temporarily unable to connect to the cloud service:

Please check your device's cloud settings.

If you don't have enough cloud storage:

You won't be able to save your backup data without enough cloud storage. Please check how much cloud storage you have.

Other issues

If your automatic backup fails:

You're unable to access the cloud service. Please check the status of your cloud service, including its configuration, your storage, and how it's linked and syncing.

For issues other than the ones mentioned above:

Errors may occur for various reasons. Please try the following:

• Restart your device.

• Restart the app.

• Log out from the app, then log in again.

• Check if you're subscribed to a plan or not.

Note: To check whether you have a ticket and its expiration date, from the LINE MUSIC app, tap the Library tab > Settings > My Ticket / Shop or My ticket > My Ticket.

• Check the device registration for LINE MUSIC and register it again.

Note: To check this, from the LINE MUSIC app, tap the Library tab > Settings > Manage device registration.

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You can restore your backed up data with LINE MUSIC version 6.14.0 and later. To restore backups, you need to purchase a LINE MUSIC subscription plan, log in with LINE, and register your device to the LINE MUSIC app.

Also, you may not be able to restore your backed up data in the following situations. Check your settings based on your situation, and try to restore your backed up data again.

Issues with your OS settings (iOS only)

If iCloud Drive is turned off:

From your iPhone's Settings, tap your name at the top of the screen > iCloud > iCloud Drive and turn on Sync this iPhone.

If iCloud Drive is turned on, but LINE MUSIC is turned off in your list of apps syncing:

From your iPhone's Settings, tap your name at the top of the screen > iCloud > iCloud Drive > Apps Syncing to iCloud Drive and turn on LINE MUSIC.

Issues with your cloud service (e.g. connection issues)

If your account has been restricted (iOS only):

Your account may be restricted due to parental controls or device management settings. Please check your device's settings.

If you're unable to access your cloud account:

You're unable to access the cloud service. Please check your device's cloud settings. Also, check the cloud service account linked with LINE MUSIC.

Issues with your backup data

You do not have any backed up data. Please check your device's cloud settings. Also, check the cloud service account linked with LINE MUSIC.

Other issues

Errors may occur for various reasons. Try to restore your backup data again after you:

• Restart your device.

• Restart the app.

• Log out from the app, then log in again.

• Check if you're subscribed to a plan or not.

Note: To check whether you have a ticket and its expiration date, from the LINE MUSIC app, tap the Library tab > Settings > My Ticket / Shop or My ticket > My Ticket.

• Check the device registration for LINE MUSIC and register it again.

Note: To check this, from the LINE MUSIC app, tap the Library tab > Settings > Manage device registration.

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You can save your favorite songs, albums, and playlists to play them offline without using data.

When you save a song, it will appear in Downloads. You can play these saved songs without worrying about your data usage.

Note:

- We recommend saving songs while using a Wi-Fi connection.

- You can only play regular downloaded songs offline if you have a ticket.

- The sale of Purchase Only songs ended on April 4, 2022.

You will not be able to save songs if your device doesn't have enough free space. To see how much space is being used by your songs in Downloads, follow the steps below.

1. Tap Library > Settings > Playback settings > Song quality and download.

2. Check the amount under Device Storage Usage.

You can set the amount of song data that can be saved to your device beforehand. To do so:

1. Tap Library > Settings > Playback settings > Song quality and download.

2. Turn Storage Space ON and set an amount.

Note: If the amount of song data saved to your device exceeds the limit you set, please change the limit.

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Use one of the methods below to save songs to Downloads.

• To save a single song: Tap "..." at the top of the full player screen or to the right of a song title in a playlist > Download song.
• To save albums and playlists: Tap "..." at the top right of the details page for the relevant album/playlist > Download album or Download playlist.
Note:
- We recommend saving songs while using a Wi-Fi connection.
- You will not be able to save songs if your device doesn't have enough free space.

You can set the amount of song data that can be saved to your device beforehand. For the detailed steps to do so, see the following Help article.

Downloads

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You can use karaoke mode with either of the following methods.

• Tap the speech bubble icon at the bottom of the full player screen > Karaoke.

Note: A message will appear saying karaoke mode cannot be used if the song doesn't support the feature.

• Tap "..." at the top of the full player screen > Sing along.

Note: This option will not appear for songs that don't support karaoke mode.

You can use the Scoring feature when you connect wired earphones.

Important:

- The Scoring feature is not available on iPads and iPhone 7 or earlier devices.

- Karaoke mode and the Scoring feature is not available on smartphones and tablets running Android OS 7 or earlier.

- To use karaoke mode and the Scoring feature, you need to update the LINE MUSIC app to version 6.0 or later.

- It may take some time for the data of the first song you sing in karaoke mode to load. If you can't start karaoke mode, wait for a few minutes and try again.

- You may not be able to use karaoke mode with some songs.

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If you don't see your Top 50 list or the songs that you've played aren't being counted, it may be due to one of the following reasons.

• You've played less than 20 songs in the last three months.

Note:

- You need to listen to at least 20 different songs for them to be counted (not the same song 20 times).

- Any times you played songs that became unavailable at the right holder's request are excluded from your play count.

• You've only played songs that are eligible for promotions.

Note: The Top 50 list will not appear if you've played less than 20 songs in the last three months.

• You didn't play songs for a long enough time.

Note: Try playing songs all the way to the end.

• You were playing songs offline.

Note: If the Top 50 list doesn't update when you play songs, try connecting to the internet.

• The Charts page hasn't been updated yet.

Note:

- The Charts page is updated once daily at an undetermined time. Your played songs will be added sometime during the following day.

- If you've only used LINE MUSIC for a short period of time, it may take a while for songs to be added to your Top 50 list, even if you've already played 20 or more songs.

The number of times you play a song is counted by our system, even if you don't see the number updated on your Top 50 list. For details about the conditions to participate in a promotion that asks you to play a song a certain number of times, please see the promotion's information page.

Note:

- Your play count will only appear on the LINE MUSIC app and not on LINE MUSIC for web browsers.

- Your Top 50 list will appear with the display name that is currently set on the LINE account you are logged in to LINE MUSIC with.

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You can check the number of times you've played a song from your Top 50 list in the Charts tab.

Note:

- Your play count will only appear on the LINE MUSIC app and not on LINE MUSIC for web browsers.

- Your Top 50 list will appear with the display name that is currently set on the LINE account you are logged in to LINE MUSIC with.

- Songs that are played offline or on repeat are still added to your number of plays.

- The Charts page is updated once daily at an undetermined time. Your played songs will be added sometime during the following day.

- The Top 50 list will not appear if you haven't played at least 20 songs in the last three months.

- Any times you played songs that became unavailable at the right holder's request are excluded from your play count.

- If you've only used LINE MUSIC for a short period of time, it may take a while for songs to be added to your Top 50 list, even if you've already played 20 or more songs.

We do not provide details regarding the conditions for counting played songs in your Top 50 list. Please understand that we cannot respond to inquiries regarding song play counts, even if you contact us.

For details about the conditions to participate in a promotion that asks you to play a song a certain number of times, please see the promotion's information page.

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When you connect wired earphones, you can use the Scoring feature on the karaoke screen.

To access this feature, tap the speech bubble icon at the bottom of the full player screen for the song you want to sing > Karaoke > Scoring at the right.

Note: You can change the microphone volume from the settings icon at the bottom left of the karaoke screen.

Important:

- The Scoring feature is not available on iPads and iPhone 7 or earlier devices.

- Karaoke mode and the Scoring feature is not available on smartphones and tablets running Android OS 7 or earlier.

- To use karaoke mode and the Scoring feature, you need to update the LINE MUSIC app to version 6.0 or later.

- It may take some time for the data of the first song you sing in karaoke mode to load. If you can't start karaoke mode, wait for a few minutes and try again.

- You may not be able to use karaoke mode with some songs.

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When you tap a song in an album or playlist, it's added to a queue.

To change the queue your songs are added to:

1. Tap Library > Settings.

2. Tap Playback settings > Queue Setting.

3. Under How to play when a song is tapped, choose Play the entire queue (to have entire albums or playlists added to a queue) or Play only the selected song (to have only selected songs added to My songs).

Note: Even if you select Play only the selected song, tapping PLAY or SHUFFLE on an album or playlist screen will add all of its songs to a queue and not to My songs.

If you're using an older version of LINE MUSIC, refer to the following steps.

To change the queue your songs are added to (on versions of LINE MUSIC earlier than 6.6.0):

1. Tap Library > Settings.

2. Tap Playback settings > Queue Setting.

3. Under When a song is selected/How to play when a song is tapped, choose Play the entire queue (to have entire albums or playlists added to the Playlist queue) or Play only the selected song (to have single songs added to the Songs queue).

Note: Even if your queue is set to Play only the selected song, tapping PLAY or SHUFFLE on an album or playlist screen will add all of its songs to the Playlist queue.

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If you want to change or delete the cover image of a playlist you've created, refer to the following steps.

To change a playlist cover image:

1. Tap Library > Playlists.

2. Tap the playlist name, then select the pencil icon, or tap "..." at the top right of the screen > Edit.　

3. Tap the cover image.

4. Select the photo you want to set from Take Photo or Choose from Gallery.

5. After adjusting the photo, tap Done.

To delete a playlist cover image:

1. Tap Library > Playlists.

2. Tap the playlist name, then select the pencil icon, or tap "..." at the top right of the screen > Edit.　

3. Tap the cover image.

4. Tap Remove current photo and delete.

Note:

- The pencil icon appears from LINE MUSIC version 5.3.0.

- JPEG, PNG, BMP, GIF, and WebP file formats up to 30 MB in size are supported.

- Publication of uploaded images that infringe on someone's rights or are defamatory may be restricted.

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Music

Music

Where can I find the player?

Can I maximize the player?

How can I change a song playing on the mini player?

Can I use the same name for multiple playlists?

Deleting playlists

Deleting/organizing songs in a playlist you created

Songs I downloaded disappeared

Songs won't play

What's Local Music?

What's the difference between Local and Downloads?

I can't use Local Music

Do I need to register my device?

Karaoke settings

About Backup and Restore

I can't back up my data

I can't restore my backed up data

Deleting your backed up data

My backup data disappeared

My restored data is incomplete

Do backups expire?

Checking your restored downloaded songs list and queues

Displaying the options menu for the full player

Checking the song lyrics screen

Playing songs continuously

Downloads

Saving songs to Downloads to play offline

Setting a song to play next

Seeing what songs will play next in your queue

About the OCR feature

About karaoke mode

Managing your queue

Using karaoke mode

Displaying synced lyrics

I don't see my Top 50 list/My played songs aren't being counted

Checking how many times you've played a song

Using the Scoring feature

Changing the queue your songs are played in

Songs I've listened to aren't showing up under Recently played

Viewing translated song lyrics

About Loudness Normalization

Using the furigana for song lyrics feature

About auto play

Changing/deleting cover images for playlists you've created

There's a playlist set with an inappropriate image