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Tickets

Canceling

If a ticket expires, will the source file for songs saved for offline play be deleted? toggle
No, they will not be deleted. Even if a ticket expires, the songs saved for offline play will remain in your list.
Note: To play these songs, you will need to purchase a new ticket.

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How do I cancel a subscription (auto renewal)? toggle
Tickets purchased for LINE MUSIC are automatically renewed.

As long as you don't cancel your auto-renewal subscription, payments will continue to be made automatically. If you cancel your subscription, please do so at least 24 hours before your current ticket is set to expire.

Even if you cancel your subscription, you can continue using the Premium Plan service until the time you paid for runs out.

If you purchased a ticket on LINE STORE
To cancel your next automatic payment on LINE STORE, click your name and go to Subscription plans, then click Cancel to the right of your LINE MUSIC Subscription Plan.
Note: If Cancel does not appear, auto renewal has already been canceled.

If you purchased a ticket in the LINE MUSIC app
You can cancel your subscription from in the app. For the steps to do so, see one of the links below:

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Can I use LINE MUSIC without purchasing a ticket? toggle
As long as you are logged in with a LINE account, you can enjoy all the features of LINE MUSIC. However, playback is limited to 30 seconds per track.

Note: Guest users will also be able to listen to tracks without purchasing a ticket.

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Coupons

What are coupons? toggle
Coupons are free tickets from promotional offers held by LINE MUSIC, or other companies.

If you clear conditions, you will be issued a coupon.

There will be certain goals or conditions to satisfy, such as joining a relevant promotion or event and purchasing a specific item.

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How do I use a coupon to have a ticket issued? toggle
You will need to verify the coupon in order to have a ticket issued.

The steps to verify a coupon differ depending on your device. Please refer to the relevant steps below:

Android
1. After logging in to LINE MUSIC, tap MY MUSIC.
2. Tap your profile icon at the top-left of the screen to enter your account page.
3. Tap SHOP at the top-right of the screen > SPONSOR.
4. Tap Verify for Ticket for the coupon you would like to use.
5. Enter the coupon code to have a ticket issued.

PC
1. On your PC, log in to the browser version of LINE MUSIC.
2. Click Coupon Ticket at the top right of the screen and select the relevant coupon.
3. Enter the coupon code to have a ticket issued.

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Purchasing

Can I change a ticket purchased in the LINE MUSIC app to a LINE STORE ticket? toggle
You may incur duplicate charges if you purchase a ticket on LINE STORE while you are using a ticket purchased in the LINE MUSIC app.

We recommend canceling the ticket you purchased in the LINE MUSIC app, then waiting until it is no longer valid before purchasing a ticket on LINE STORE.

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Where can I check the remaining time and next renewal date for my ticket? toggle
You can check the status of your tickets in the following ways.

On the LINE MUSIC app: 
1. Tap the MY MUSIC tab at the bottom of the screen.
Note: If MY MUSIC does not appear at the top of the screen, tap the MY MUSIC tab once more.
2. Tap Settings (the cogwheel icon) > Ticket Info.

On the browser version of LINE MUSIC:
Click MY MUSIC > the ticket that appears under your account name.

On LINE STORE:
You can view your ticket information under Payment Plan.
Note: You can only check tickets that were purchased on LINE STORE.

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What are subscription plans? toggle
A subscription plan (auto-renewal) is a payment method that automatically charges you every month from the day you first made your payment. After making your first payment, you can conveniently use LINE MUSIC without having to worry about renewing your plan until you decide to cancel your subscription.

Please keep in mind that if you transfer your account to a device running a different OS (e.g. iOS to Android), you will not be able to transfer your ticket.

 

Note: Tickets purchased on LINE STORE can be transferred even to a device running a different OS.

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Where can I purchase a ticket? toggle
You can purchase a ticket on the app version of LINE MUSIC or on LINE STORE.

On the LINE MUSIC app:
There are two ways to purchase a ticket.

- Tap MY MUSIC > your profile icon > SHOP.
or
- Tap MY MUSIC > settings icon > Ticket Info > SHOP.
Note:As a guest user, you will not be able to transfer a ticket. We recommend purchasing one after logging in.

On LINE STORE:
You can purchase a ticket here.

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What will happen to the tickets I've purchased if I don't use the service? toggle
Whether you utilize the service or not, use of a ticket will automatically begin in the order it was purchased in. Tickets can only be used until their designated expiration date.

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Plans

What is a Premium Plan? toggle

A Premium Plan allows you to stream as much music as you like, and use everything the LINE MUSIC service has to offer with no restrictions for one month.

Note: You will be charged on the same day of every month from the day you made your purchase.

 

Once you purchase a Premium Plan, you will be able to conveniently use LINE MUSIC and not have to worry about renewing your plan until you decide to cancel your subscription.

 

For more information about Premium Plans purchased in the LINE MUSIC app, please refer to the following Help page for your device:

 

iOS

Android

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Will I be charged for any payments if I have a free trial ticket? toggle
If you only have a free trial ticket, you will not be charged for an auto-renewal payment.

Note:
- If you purchase a subscription plan such as a Premium Plan while using a free trial ticket, you will be charged for auto-renewal payments after the free trial period has ended.
- If you changed your device, Apple ID, or LINE account, you may still have a subscription left over from a ticket you purchased before.

If you have previously purchased a subscription plan, please refer to the following Help article:

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