LINE

Help center

ENGLISH
中文(繁體)
ภาษาไทย
Español
Indonesia
Deutsch
French

iOS
Android
WEB

Search Help articles

Help center
Coins/Unlocking Episodes

About WEBTOON
Account/Log-in
How to use
Coins/Unlocking Episodes
Publishing on WEBTOON Canvas
Ad Revenue Sharing Program
- Tax Season
WEBTOON for Children
Other

Coins/Unlocking Episodes

Coins are currency that’s exclusive to the WEBTOON app on Android and iOS. You can use Coins to unlock Fast Pass or completed series available through Daily Pass to read ahead and support your favorite Creators. The number of Coins you need to use for each episode may vary depending on the WEBTOON series.

Coins can also be used to unlock Daily Pass episodes. For each Daily Pass series, you will be able to unlock one Daily Pass episode for free each day. Each unlocked DP episode will be available for 14 days. You can also unlock the episodes using Coins, and these episodes will be available to you for as long as the series is on WEBTOON.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

A valid WEBTOON account is required in order to purchase Coins. Create a WEBTOON account using an email address or a social media account to enjoy all content on WEBTOON!

If you are using an iPhone, you can also use the guest-user feature to purchase Coins. However, please note that Coins purchased using iOS guest login are not saved to a WEBTOON account, and therefore may be lost if you log out. Additionally, user support may be limited without a WEBTOON account.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

There are no age restrictions on spending Coins if you are a WEBTOON app user. However, certain conditions and limitations on payment methods for purchasing Coins may apply depending on your device and respective app market (Google Play, Apple App Store).

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Your Coin purchases are added to your account separately for each content language.

Coins purchased under a certain language setting can only be used on content in that language. Coins purchased under different language settings are not interchangeable.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Once you’re logged into WEBTOON, you can purchase Coins directly from the Coin Shop. The link to the Coin Shop is at the top right of the ‘My Series’ Screen. You can also access the Coin Shop by tapping the episode that you’d like to unlock on series available through Fast Pass or Daily Pass.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Bonus Coins are given when you purchase Coin packages. These Coins can be used just like regular Coins and do not expire.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You can access your purchase history by going to the ‘MY’ tab and selecting the Coin symbol in the upper right corner.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You’ll receive instructions for using Coins when you tap the episode you’d like to unlock on series available through Fast Pass or Daily Pass.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Coins can only be purchased and used on the WEBTOON app.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Direct credit card payments for Coin purchases are not supported at this time. You can purchase Coins through Google Play/App Store in-App purchases.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

WEBTOON makes every effort to keep your personal information confidential and safe.

All information you enter is encrypted to protect your privacy.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

If your Coin balance does not update after your purchase, try restarting the app. You should be able to see your updated Coin balance on the ‘Coin Shop’ page. If your balance is still not updated, contact our Community Support team for more help.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You are only charged when your purchase is processed successfully.

If your Coin balance does not update after your purchase, try restarting the app.

You should be able to see your updated Coin balance on the ‘Coin Shop’ page. If your balance is still not updated, contact our Community Support team for more help.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

The “Payment in progress” message appears when you attempt to make a payment again while a payment is already in progress. If you attempt to make another payment before a previous payment is complete, the system automatically blocks any payments from being made. If you see this message, close the payment screen and try again after five minutes.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Coins may be added to your balance for the following reasons:

1) A purchase was refunded due to service issues.

Your Coin balance may increase if your content purchase was refunded due to service issues. You can go to ‘MORE’ to check your Coin balance.

2) You won Coins in an event.

You may have automatically received Coins for winning an event. Please check the email associated with your WEBTOON account for the event announcement.

If you have any other questions regarding Coins, contact our Community Support team for more help.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

The WEBTOON app does not support Coin purchase cancellations. You can cancel your purchases and receive refunds through Google Play or the App Store where you purchased the Coins.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You can check your cancelled Coin purchases on your Google Play or App Store purchase history.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

There is a no refund policy for Coins that have been used.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Fast Pass lets you read the latest episode on certain series earlier than the regular release date. Look for episodes that display the Fast Pass icon, and you can access them with Coins. If you think you can wait instead, all Fast Pass episodes become free after a specific period of time.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You can only unlock Fast Pass using Coins. We do not support direct cash, credit card or other payments for paid content at this time.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You’ll receive instructions for using Coins when you tap the episode you’d like to unlock on series available through Fast Pass or Daily Pass.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

The price for Fast Pass may differ depending on the series. Check the amount of Coins required from the pop-up information which appears before you unlock Fast Pass for a paid episode. Once you’ve unlocked an episode with Fast Pass, you’ll always have access to it while the series remains on our service.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You can access your Fast Pass history by going to the ‘Unlocked’ page in the ‘My Series’ tab.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Additional data rates (fees) may apply when you read content in 3G/4G environments. No additional charges apply if you have downloaded the episode after purchase.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

We do not allow refunds for unlocked episodes.

If you are experiencing problems accessing unlocked episodes due to a purchase error, contact our Community Support team for more help.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

If you are experiencing problems accessing unlocked episodes due to a purchase error, contact our Community Support team for more help.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Our system does not support the modification of Fast Pass and/or Daily Pass history.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Even if a series is discontinued, you can access your unlocked episodes by going to the ‘Unlocked’ page in the ‘My Series’ tab.

If you can’t access an unlocked episode, contact our Community Support team for more help.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Check your purchase history by going to the ‘MY’ tab and selecting the Coin symbol in the upper right corner.

If you can’t access an unlocked episode, contact our Community Support team for more help.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

We do not allow refunds for unlocked episodes.

If you can’t access an unlocked episode, contact our Community Support team for more help.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

1. You will not be charged a second time if your purchase has a loading or other technical problem. Check your Coin Purchase/Use History on the ‘My Series’ tab to track your purchases.

2. Additionally, please check whether you are comparing Coins within the same OS, instead of between different OS environments.

- Android: Coins purchased on Android devices can only be used on the WEBTOON app for Android. These Coins are not interchangeable with Coins purchased on iOS devices. They cannot be accessed or used on iOS devices.

- iOS: Coins charged on iOS devices can only be used on the WEBTOON app for iOS. Theses Coins are not interchangeable with Coins purchased on Android devices. They cannot be accessed or used on Android devices.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

If you can’t find Coins you’ve purchased or episodes you’ve unlocked, any of these situations might apply:

1. You may have accessed a free episode thinking you unlocked it with Coins.

Sometimes readers may confuse reading a free episode with unlocking the episode. Please go to the ‘My Series’ page and click on the Coin icon to check your history and all unlocked episodes.

2. You logged in with a different account.

You may have used a different login method (e.g. email, Facebook, Twitter, LINE, Google). Please try logging into the account that you used to make your purchases.

3. Your app data was refreshed incorrectly after updating the app.

Your purchase history may not be accurate if your app data was not updated properly. If you don’t see your Coins, try checking your balance after closing the app completely and starting the app again.

4. Android Coins are not interchangeable with iOS Coins.

Coins are not interchangeable between Android and iOS due to platform providers' policies.

If you continue to experience problems, contact our Community Support team for more help.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

WEBTOON allows one device to be registered per account. If you have already registered a device, you can change the registered device by going to ‘MORE’, scrolling to ‘OPTION’ and tapping on ‘Manage Registered Device.’ You can change devices two times per month.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

We occasionally have promotional events where we may give users Free Coins. You can use Free Coins the same way you would use regular Coins to unlock episodes.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You can use Free Coins the same way you use regular Coins to unlock episodes.

Free Coins carry the same value as regular Coins (1 Regular Coin = 1 Free Coin).

If you have any Free Coins, they are used first when you unlock an episode. Your regular Coins are used after all your Free Coins have been used.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

All Free Coins have a specific expiration date which will be stated upon award. Remaining unused Free Coins will be removed from your Coin balance at the stated expiration date.

You can check the expiration date of your Free Coins at any time by going to the ‘MY’ tab and tapping ‘My Coins’. Please note that purchased Coins have no expiration date.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You can check the number of remaining Free Coins and their expiration date, and your Coin purchase history by going to the ‘MY’ tab and tapping ‘My Coins’.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You can review the details of your Free Coins by going to the ‘MY’ tab, tapping ‘My Coins’ and scrolling to ‘ADDED’. You can also view from which events the Coins are received.

If you are looking for the Bonus Coins you received when you purchased regular Coins, please note that Bonus Coins are not displayed separately. The Bonus Coins are added to your regular Coins. For example, if you already had 10 Coins on your account, and then purchased ‘90 Coins + 10 Bonus Coins’, your ‘Purchased’ number of Coins will be displayed as 110 (10 Coins + 90 Coins + 10 Free Coins).

If you continue to experience issues, contact our Community Support team for more help.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Free Coins have an expiration date. You can check to see if your Free Coins expired by going to the ‘MY’ tab, selecting ‘My Coins’ and going to the ‘ADDED’ section.

Any Free Coins on your account are used first when you unlock an episode on a series available through Fast Pass or Daily Pass. Your regular Coins are only used once there are no Free Coins remaining on your account.

If you continue to experience issues, contact our Community Support team for more help.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

A select number of completed series will be locked. Any completed series that is scheduled to be locked will have a 'grace period' after the final episode is published for readers to finish the story for free.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

The number of Coins required to unlock an episode after a completed series is locked depends by each series. You will see the amount of Coins required for each series in the pop-up which appears before you unlock an episode. You can access any episode you unlocked using Coins from your account while the respective series remain on our service!

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

''Episode Bundle' is an option for users to unlock multiple episodes at once with Coins if they are reading a completed series that is locked.

The number of episodes in an 'Episode Bundle' may vary across series. Any individual episodes you have already unlocked using Coins and/or any episodes that are currently available because you used Daily Pass will automatically be excluded from the 'Episode Bundle.'

You can access your unlocked episodes from the 'UNLOCKED' page in the 'My Series' tab.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Daily Pass allows you to read 1 or more episodes for free after a completed series is becomes a Daily Pass series.

Through the new Daily Pass offering for completed series, we can better support creators by giving more promotional support, as well as help them earn more revenue for completed works. These series have been popular in the past, and with the Daily Pass program, we are able to offer additional monetization opportunities for the creators and support their future projects.

For each Daily Pass series, you will be able to unlock one Daily Pass episode each day. Each unlocked DP episode will be available for 14 days. You can also unlock the episodes using Coins, and these episodes will be available to you for as long as the series is on WEBTOON.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Episodes remain available to read for 14 days after using a Daily Pass.

The time remaining until the episode is locked again is displayed on the episode list.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

The episode will be locked again after 14 days. You can unlock the episode again by using another Daily Pass. Episodes unlocked with Coins will remain available.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Come back tomorrow to read more episodes for free with Daily Pass!Please check what time Daily Pass becomes available at the top of the episode list.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Episodes unlocked with Daily Pass will appear on the 'UNLOCKED' page in the 'My Series' tab.

Episodes unlocked with Daily Pass will disappear from this menu after 14 days when the episode is locked again and no longer available for free.

(* Episodes you unlocked using Coins will remain in this menu while the series remain on our service!)

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

We do not support downloads for completed series once they are locked.

Episodes that you downloaded before a series was locked will remain on your device for up to 30 days.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Please go to SETTINGS > NOTIFICATIONS and deactivate 'Daily Pass' to stop receiving notifications.

However, please note that you will no longer receive updates on Daily Pass events and promotions.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Coins or content that were purchased while logged out will be deleted when you log into your account or when you uninstall the WEBTOON app. Once deleted, your purchase history cannot be restored. We recommend that you remain logged into WEBTOON for all in-app purchases, as any purchase made while being logged out of your account may not be securely stored.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Coins or paid content that were purchased while logged out cannot be transferred to another account. We recommend that you remain logged into WEBTOON for all in-app purchases, as any purchase made while being logged out of your account may not be securely stored.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Please make sure that you are using app versions 2.3.0 and above. If you are using an older version, you will be unable to redeem your Free Coins. Please update your app to the latest version and try again.

If you are using app versions 2.3.0 and above and are still experiencing issues redeeming your Free Coins, please contact our Community Support Team.

Please note that for some events (e.g. rebate events), Coins are not immediately redeemable. You can check the event details for more information on delivery dates.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You can use promotion codes on WEBTOON app versions 2.4.4 and above. If you are using an older version, please update your app to the latest version. For app versions 2.4.4 and above, you can enter your promotion code by going to the Coin Shop and selecting the Promotion Code menu.

You can also use promotion codes on our mobile web and PC web service. For mobile web, please go to MORE > PROMO CODE to enter your promotion code. For PC web, please go to your account page to access the Promotion Coin menu

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Daily Pass Original is a WEBTOON-exclusive Original series that are launched fully complete. For each Daily Pass series, users will be able to unlock one Daily Pass episode each day. Each unlocked DP episode will be available for 14 days. You can also unlock the episodes using Coins, and these episodes will be available to you for as long as the series is on WEBTOON.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Daily Pass Original (DPO) series are newly launched complete series, while Daily Pass(DP) series are previously ongoing Original series that are now completed.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE

Help center

Search Help articles

Coins/Unlocking Episodes

What are Coins?

Do I need to create an account to use Coins?

How old do I have to be to use Coins?

Can I use Coins to access paid content across multiple languages?

How do I purchase Coins?

How do I use Bonus Coins?

How do I check ‘My Coins’ purchase history?

How do I use Coins?

Can I purchase and use Coins on the WEBTOON mobile/desktop website?

Can I pay for Coins with a credit card?

Are my payments secure?

How do I report Coin purchase payment errors?

Will I be charged even if a payment is not processed succesfully?

I keep getting a "Payment in progress" message.

My Coin balance increased even though I didn’t purchase any Coins.

How do I cancel my Coin purchases?

How do I check the status of my cancelled Coin purchases?

Can I receive a refund for any Coins I've used already?

What is Fast Pass?

How do I unlock Fast Pass?

What types of content can I purchase, and how?

How much does Fast Pass cost and for how long are they valid?

How do I check my Fast Pass history?

Does reading unlocked episodes require data? (Do data rates apply?)

Can I cancel the Fast Pass I’ve used for an episode?

How do I get a refund if there is a problem with an unlocked episode?

Can I delete my history for Fast Pass and Daily Pass (payment history)?

What happens to my unlocked episodes if the series is discontinued?

I unlocked an episode, but it’s locked again.

I unlocked the wrong episode.

My Coins were charged incorrectly.

I can’t find Coins I’ve purchased or episodes that I’ve unlocked.

It says I have exceeded the number of devices I can register.

What are Free Coins?

How do I use Free Coins?

Do Free Coins expire?

I want to know the status of my “Free Coins”.

I didn't receive my Free Coins.

My Free Coins disappeared!

Which completed series will be locked?

How many Coins does it take to unlock an episode after a completed series becomes locked?

What is an Episode Bundle?

What is Daily Pass?

How do I use Daily Pass?

How long can I read an episode for free after using a Daily Pass?

What happens to an episode I used Daily Pass on after 14 days?

I've used up all my Daily Pass. When can I use Daily Pass again?

Where can I see the episodes I used Daily Pass on?

Can I download episodes after using Daily Pass?

How do I turn off notifications for Daily Pass?

I can't find Coins and unlocked episodes that I purchased while logged out of my account.

I want to transfer Coins and unlocked episodes that I purchased while logged out to another account.

I can't redeem my Free Coins even though I have completed the event.

How can I use my promotion code?

What is Daily Pass Original?

How are DPOs different from DPs?