OpenChat-related issues
Important: OpenChat is only available in Japan, Taiwan, and Thailand.
If you're suddenly unable to use OpenChat, refer to the following information based on the status of your LINE account.
Topics covered
A message saying "Your account has been suspended" due to a terms of service or policy violation appears:
If you see a message similar to the one above, it indicates that your account has been temporarily suspended.
Be advised
We do not accept requests to lift account suspensions through the Inquiry Form if you see the above message. Please understand that if you contact us regarding this matter, the support we provide will be the same as what's in this Help article.
The temporary suspension period is between 24 hours and seven days. You can use OpenChat again once the suspension period is over.
Note: You may be restricted for longer depending on the nature of the violation.
I'm unable to send messages in all OpenChats:
If you're suddenly unable to use OpenChat, refer to the following information based on the status of your LINE account.
Topics covered
- I'm unable to send messages in all OpenChats
- I'm unable to send messages in some OpenChats
A message saying "Your account has been suspended" due to a terms of service or policy violation appears:
If you see a message similar to the one above, it indicates that your account has been temporarily suspended.
Be advisedNote: You may be restricted for longer depending on the nature of the violation.
I'm unable to send messages in all OpenChats:
If you're experiencing any of the following issues, it's possible that your use of OpenChat has been suspended due to detected activity violating the Regulations for Prohibited Acts in OpenChat (Japan) or our Terms of Use (Taiwan and Thailand).
• Suddenly unable to send messages
• Unable to create notes or new OpenChat groups
To determine which prohibited activity you may have violated, refer to the Regulations for Prohibited Acts in OpenChat (Japan) or the LY Corporation Common Terms of Use (Taiwan and Thailand).
Note: The Regulations for Prohibited Acts in OpenChat is only available in Japanese.
Prohibited activities that constitute violations:
• Posting personal information
• Engaging in defamation or using excessively critical language
• Making discriminatory statements or engaging in hate speech
• Infringing on intellectual property rights, privacy rights, portrait rights, etc.
• Threatening suicide, self-harm, or harm to others
• Posting child pornography or engaging in actions that endanger minors
• Posting content that is obscene, violent, or generally considered offensive by the public
• Using the service for the purpose of finding people to meet up with in person
• Engaging in activities that violate the law or could lead to violations
• Spreading or disseminating clearly false or misleading information
• Impersonating others
• Engaging in activities that pose cybersecurity risks
• Disrupting service operations (trolling behavior)
• Engaging in activities for the purpose of commercial advertising
• Engaging in any other actions deemed inappropriate by our company
The temporary suspension period is between 24 hours and seven days. You can use OpenChat again once the suspension period is over.
Note: You may be restricted for longer depending on the nature of the violation.
Be advised
Our response may be the same as this Help article if you still decide to contact us via the Inquiry Form regarding the activity that constitutes a violation.
I'm unable to send messages in some OpenChats:
If you're unable to send messages in some OpenChats, try the solutions in the following Help article.
General solutions for issues with LINE
If you're still unable to resolve the issue after trying the solutions in the Help article above, and you don't remember doing anything that could have violated our guidelines, please contact us via the Inquiry Form.
Confirm the following before contacting us
Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
See also:
I suddenly became unable to send messages
• Suddenly unable to send messages
• Unable to create notes or new OpenChat groups
To determine which prohibited activity you may have violated, refer to the Regulations for Prohibited Acts in OpenChat (Japan) or the LY Corporation Common Terms of Use (Taiwan and Thailand).
Note: The Regulations for Prohibited Acts in OpenChat is only available in Japanese.
Prohibited activities that constitute violations:
• Posting personal information
• Engaging in defamation or using excessively critical language
• Making discriminatory statements or engaging in hate speech
• Infringing on intellectual property rights, privacy rights, portrait rights, etc.
• Threatening suicide, self-harm, or harm to others
• Posting child pornography or engaging in actions that endanger minors
• Posting content that is obscene, violent, or generally considered offensive by the public
• Using the service for the purpose of finding people to meet up with in person
• Engaging in activities that violate the law or could lead to violations
• Spreading or disseminating clearly false or misleading information
• Impersonating others
• Engaging in activities that pose cybersecurity risks
• Disrupting service operations (trolling behavior)
• Engaging in activities for the purpose of commercial advertising
• Engaging in any other actions deemed inappropriate by our company
The temporary suspension period is between 24 hours and seven days. You can use OpenChat again once the suspension period is over.
Note: You may be restricted for longer depending on the nature of the violation.
Be advisedI'm unable to send messages in some OpenChats:
If you're unable to send messages in some OpenChats, try the solutions in the following Help article.
General solutions for issues with LINE
If you're still unable to resolve the issue after trying the solutions in the Help article above, and you don't remember doing anything that could have violated our guidelines, please contact us via the Inquiry Form.
Confirm the following before contacting us
There have been cases where response times are delayed due to users selecting options not matching their situation on the Inquiry Form or not providing enough information. To ensure a smooth inquiry process, please confirm the following important points before contacting us.
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
Did you read the important points above?
No
Please confirm the following important points before contacting us.Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
See also:
I suddenly became unable to send messages
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