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Deposit/withdraw money (JPY)

Deposit money (JPY)

Depositing money (JPY) to LINE BITMAX toggle
You can deposit Japanese yen into your LINE BITMAX wallet using the following methods:
• Deposits from your LINE Pay balance or debit payments from a bank account registered to your LINE Pay account
• Money transfers from bank accounts

For information on how to make deposits, see the Help articles below:

For detailed instructions with screenshots, see this post on LINE BITMAX's official blog. (Only available in Japanese.)

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Making deposits from bank accounts toggle
To deposit money from your bank account into LINE BITMAX: 
1. On the LINE BITMAX main menu, tap Transfers > Deposit under JPY > Deposit via bank account.
2. Use the account that appears to complete your deposit.
Note: There is a fixed service charge for each bank.

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When will the Japanese yen I deposited appear in my wallet? toggle
For deposits from your LINE Pay balance or debit payments from a bank account registered to your LINE Pay account
After completing the steps to make a deposit, the amount will appear in your wallet in real time.
Note: In some cases, it may take more time for the amount to appear due to network conditions.

For deposits made from bank accounts
If you complete the transfer during your bank's business hours, the amount deposited will appear in your wallet after the transaction has been processed.
Note: Depending on the bank you use, it may take some time for the deposit details to appear in your account.

Money transferred after bank business hours will appear in your wallet the next business day.
Note:
- For details about the status of your deposit and your bank's business hours, please contact your bank directly.
- If you made a transfer with incorrect information, contact your bank and apply to have the transfer reversed.

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Deposit limits toggle
See below for the maximum amounts of money that can be deposited to LINE BITMAX per day.

• Deposits from your LINE Pay balance: JPY 1,000,000 a day
• Deposits to LINE BITMAX via debit payments from bank accounts linked to LINE Pay: JPY 1,000,000 a day (This excludes MUFG Bank and some other banks.)
Note: You can deposit a combined total of JPY 1,000,000 a day to LINE BITMAX via LINE Pay and debit payments from linked bank accounts.
• Transfer deposits from bank accounts: Unlimited

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Checking your deposit history toggle
To check your deposit history: 
1. From the LINE BITMAX main menu, tap Accounts > Spot account (JPY).
2. Change the filter from All to Deposit.
Note: You can also adjust the Period and Display order filters.

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Canceling deposits toggle
Once money has been deposited to LINE BITMAX, there is no way to cancel the transaction. Please withdraw the amount after it has been added.
Note: There will be a fixed service charge.

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Can I make deposits to LINE BITMAX with a credit card? toggle
Credit cards cannot be used to make deposits to LINE BITMAX.

For information on the methods available for depositing money, see this Help article.

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Making deposits using LINE Pay toggle
You can make deposits from LINE Pay using your balance or debit payments from a linked bank account by following the steps below.

1. On the LINE BITMAX main menu, tap Transfers > Deposit under JPY > Deposit via LINE Pay (Balance, Debit).
2. Enter the amount you want to deposit and tap OK.
3. Select one of the following deposit methods and tap Confirm.
• To make the deposit from your LINE Pay balance, select LINE Pay balance.
• To make the deposit with a debit payment from a bank account linked to LINE Pay, select Debit payment.
4. Enter your LINE Pay passcode.

LINE Pay is temporarily suspending bank account registration and the adding of money with some banks. As a result, you may not be able to make deposits to LINE BITMAX via debit payment with your linked LINE Pay account.
Note: For a list of affected banks, see this post on LINE Pay's official blog. (Only available in Japanese.)

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The money I deposited from my bank account is not appearing toggle
If the money was deposited after your bank's business hours, it won't appear in your LINE BITMAX wallet until the next business day.
Note: Please contact your bank directly if you're unsure of its business days.

If the amount you deposited still has not appeared in your LINE BITMAX wallet after the next business day has passed, please contact us using one of the methods below.

Email:
Send us an email at any time via this Inquiry Form.

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)

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I made a deposit to the wrong bank account toggle
If you make a deposit to the wrong bank account, please contact the bank to have the transfer canceled and refunded.

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Withdraw money (JPY)

Withdrawal fees toggle
For information on withdrawal and other transaction fees, please see this Help article.

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Withdrawing money (JPY) from LINE BITMAX toggle
You can withdraw Japanese yen from your LINE BITMAX wallet to LINE Pay or your bank account.

For more information, see the Help articles below:

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I can't make withdrawals of Japanese yen toggle
In LINE BITMAX, "withdrawal" refers to the transfer of Japanese yen to LINE Pay or a bank account. If you're having issues sending crypto assets, see this Help article.

If you can't withdraw Japanese yen, it may be because:
• Your network connection is unstable.
• Your LINE app hasn't been updated to the latest version.
• It is during a maintenance period.

Please try making your withdrawal again after updating the LINE app and making sure you have a strong network connection.

Also, keep in mind that you will be unable to withdraw money during periods of regularly scheduled or ATM network maintenance.
Note: In addition to regularly scheduled maintenance, urgent maintenance may also be performed.

Regular maintenance schedule
Every Wednesday from 3 am – 5 am

ATM network maintenance schedule
Every Saturday and Sunday from 11:50 pm – 12:12 am
Note: Other ATM network maintenance hours also apply.

PayPay Bank maintenance schedule
Daily from 11:50 pm – 12:12 am

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Withdrawal limits toggle
See below for the maximum amounts of money that can be withdrawn from LINE BITMAX.
Note: Limits will differ depending on the status of your identity verification.

If you verified your identity with an ID
• Withdrawals to LINE Pay: JPY 100,000
• Withdrawals to bank accounts: JPY 100,000

If you verified your identity with E-KYC (upload a video of yourself with your ID)
• Withdrawals to LINE Pay: JPY 1000,000
• Withdrawals to bank accounts: JPY 10,000,000

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How long will it take for money to be withdrawn to my LINE Pay balance? toggle
Withdrawals from LINE BITMAX are made to your LINE Pay balance in real time.
Note: There may be cases in which it takes extra time due to network conditions.

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Making withdrawals to LINE Pay toggle
To make a withdrawal to LINE Pay:
1. On the LINE BITMAX main menu, tap Transfers > Withdrawal under JPY > Withdraw to LINE Pay.
2. Enter the amount you want to withdraw and tap OK.
3. Enter your LINE Pay passcode.
Note: There is a fixed service charge for making withdrawals. 

For more information, see this Help article.

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Making withdrawals to bank accounts toggle
To make a withdrawal to a bank account, follow the steps below.
Note:
- You need to link a bank account to your LINE Pay account in advance.
- There is a fixed service charge for making withdrawals.

1. On the LINE BITMAX main menu, tap Transfers > Withdrawal under JPY > Withdraw to bank account.
2. Enter the amount you want to withdraw and tap OK.
3. Tap the receiving bank account.
4. Enter your LINE Pay passcode.

For more information, see this Help article.

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How long will it take for money to be withdrawn to my bank account? toggle
After you make a withdrawal on LINE BITMAX, it may take a certain amount of time for the funds to appear in your bank account. If your bank is closed or its system is undergoing maintenance, please wait until the following business day.
Note: Contact your bank directly for details about its business hours.

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