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Tickets

Individual Plan

About Premium Plans toggle
A Premium Plan lets you stream as much music as you like and use everything LINE MUSIC has to offer with no restrictions for one month (after purchasing a monthly ticket) or one year (after purchasing an annual ticket). If you think you'll use LINE MUSIC for a year, purchasing an annual ticket is a cheaper option than purchasing 12 separate monthly tickets.

Note: You'll be charged automatically on the same day of every month (with monthly tickets) or every year (with annual tickets) from the day you made your purchase.

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I got an email from Apple after signing up for a free trial Premium Plan and I was charged toggle
The subscription confirmation email sent by Apple shows the amount of the next scheduled payment. Please be assured that you were not immediately charged this amount.

Tickets purchased for LINE MUSIC are automatically renewed. If you don't cancel your auto-renewal subscription, future payments will be made automatically. 

If you would like to cancel your subscription, please see here.

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Will I be charged for any payments if I have a free trial ticket? toggle
If you only have a free trial ticket, you will not be charged for an auto-renewal payment.

Note:
- If you purchase a subscription plan such as a Premium Plan while using a free trial ticket, you will be charged for auto-renewal payments.
- Your previous ticket may still be left over if you changed your device, Apple ID, or LINE account.

If you have previously purchased a ticket, please refer to the following Help article:

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How can I check what kind of tickets I have? toggle
You can check what kind of tickets you have by following the steps below.

1. Tap the Library tab at the bottom of the screen.
Note: If you see a screen such as OFFLINE MUSIC when you tap the Library tab, tap "<" to display Library.
2. Tap Settings > Ticket Info.
3. Check the name of your tickets under the MY TICKETS tab.

Please be aware that if you change your device, Apple ID, or LINE account, tickets you had before may not appear.

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Family Plan

About Family Plans toggle
A Family Plan allows the user who purchased the ticket (admin) to invite up to five of their LINE friends to enjoy an unlimited LINE Music streaming pass together.

Note:
- Only one user (admin) needs to pay for the ticket.
- Monthly and annual tickets are available for purchase.
- Only LINE users are eligible to join a Family Plan.
- Personal information such as recently played lists is not shared between members.

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Purchasing a Family Plan ticket toggle
You can purchase a Family Plan ticket from the LINE MUSIC app.

To purchase a ticket:
Tap Library > your profile image > Shop > Family.

Tickets can only be purchased when you're logged in with LINE.

You won't be able to purchase a Family Plan ticket if you're already using another ticket. Please purchase a Family Plan ticket once you've used up your current ticket.

If you are the admin of a Family Plan, you won't be able to purchase or use any other tickets, as they cannot be used with the members of your Family Plan.

You can choose to make monthly or annual payments for the Family Plan.

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Inviting members to a Family Plan toggle
Once you've purchased a Family Plan ticket, you can choose others to invite as members from the pop-up window that appears.

Since invitations are sent via the LINE app, both the admin and invited users need to be logged in to LINE.

The admin can invite members or confirm their participation status by tapping Settings > Family Member Settings (which appears after creating a Family).

Up to five members can be invited. If five members have already been added or invited, removing a member or canceling an invitation will let you invite other friends.

Please remember that admins can only invite members if they have a valid Family Plan ticket.

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I accidentally invited the wrong member to a Family Plan toggle
The Family Plan admin can cancel member invitations or remove members at any time by going to Settings > Family Member Settings.

Note: Canceling invitations does not delete the invitation messages that appear in LINE.

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Becoming a member of a Family Plan toggle
Once the Family Plan admin purchases a ticket, they can send out member invites from the LINE MUSIC app. 

You’ll receive a message on LINE when the admin sends you an invitation. Tap the message that was sent to you on LINE to start the LINE MUSIC app. After launching the app, confirm your membership by tapping Join from the pop-up.

Note:
- If you tap Decline you cannot change your choice later.
- If you accidentally delete the chat or otherwise can't receive an invitation message, please ask the admin to cancel your invitation and invite you again.
- Your LINE MUSIC account can become a member of only one Family Plan.
- If you leave a Family Plan, you can't join another one as a member for three months.

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Can the Family Plan admin be changed? toggle
Family Plans are created around the user who purchases the ticket, so the admin cannot be changed.

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Leaving a Family Plan toggle
As a member, you can leave a family plan at any time. However, keep in mind that once you leave a family plan, you won't be able to join another one for three months. Please consider your decisions carefully.

The admin of a Family Plan cannot leave while the ticket is still valid, and must wait until the ticket has expired to do so. Once the admin has left, participating members will be deleted.

Please note that admins will also be unable to join another Family Plan as a member for three months after leaving one.

To leave a family plan, go to Settings > Family Member Settings.

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Can I purchase a new Family Plan ticket if I'm already a member of another Family? toggle
Your LINE MUSIC account can only participate in one Family, so you can't purchase a Family Plan ticket if you're already a member of another Family.

If you'd like to purchase a Family Plan ticket and be an admin, please do so after leaving the Family you're currently participating in.
Note: If you leave a Family you can become the admin of another Family right away, but you need to wait three months before you can join another Family Plan as a member.

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If I restore a Family Plan, can I re-invite its previous members? toggle
If an admin that was using a Family Plan restores that Family Plan via their Apple ID, they can re-invite its previous members by going to Settings > Family Member Settings.

In this case, members can participate in the Family again immediately without waiting the normal three month period required when joining a different Family.

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Purchasing

Where can I purchase a ticket? toggle
You can purchase a ticket on the app version of LINE MUSIC. Please follow the steps below.
- Tap Library > your profile icon > Shop.
or
- Tap Library > settings icon > Ticket Info > Shop.

Note:
- As a guest user, you will not be able to transfer a ticket. We recommend purchasing a ticket after logging in.
- Payments are made through Apple.

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Where can I check the remaining time and next renewal date for my ticket? toggle
You can check the status of your tickets in the following ways.

On the LINE MUSIC app:
1. Tap the Library tab at the bottom of the screen.
Note: If you see a screen such as OFFLINE MUSIC when you tap the Library tab, tap "<" to display Library.
2. Tap Settings > Ticket Info.

On the browser version of LINE MUSIC:
Click Library > the ticket that appears under your account name.

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Is there a way to automatically renew tickets instead of having to buy one all the time? toggle

Yes, there is. Premium plans automatically renew every month.


You will automatically be charged a usage fee every month so you can enjoy using LINE MUSIC without having to purchase a ticket all the time.

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About subscription plans toggle
A subscription plan (auto-renewal) is a payment method that automatically charges you every month from the day you start making payments.

Once you make a payment, you can use LINE MUSIC and not have to worry about renewing your plan until you decide to cancel your subscription.
Note:
- If you're transferring your account to a device running a different OS, please cancel your auto-renewal subscription in advance.
- Tickets purchased on LINE STORE can be transferred between devices running different OSes.

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Can I purchase tickets as a guest user? toggle
Yes, you can purchase tickets as a guest user.

However, please understand that as a guest user you may not be able to restore a ticket. We recommend purchasing a ticket after logging in using your LINE account.

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Why is the ticket I purchased in the LINE MUSIC app not appearing? toggle
From the Ticket Info screen, tap Restore purchases here.
Note: You can only use this option if you purchased a ticket in the LINE MUSIC app with your Apple ID.

You will not be able to restore your ticket in the cases below. If either of the following apply to you, please contact Apple directly.

• You purchased a ticket with a different Apple ID.
• You purchased a ticket in the LINE MUSIC app as a guest user.

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What will happen to the tickets I've purchased if I don't use the service? toggle
Whether you utilize the service or not, use of a ticket will automatically begin in the order it was purchased in. Tickets can only be used until their designated expiration date.

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Canceling

If my ticket expires, will the songs saved in Downloaded Music be deleted? toggle
When your ticket expires, the songs you purchased and saved can still be played in their entirety anytime. Music saved in Downloaded Music won't disappear from your list, but you need to purchase a ticket to play the entire songs.

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Canceling a subscription (auto renewal) toggle
Tickets purchased for LINE MUSIC are automatically renewed. As long as you don't cancel your auto-renewal subscription, payments will continue to be made automatically.

If you want to cancel your subscription, please do so at least 24 hours before your current ticket is set to expire.
Note:
- Uninstalling the app will not cancel your subscription plan.
- After canceling your plan, you can still use it until the period expires.
- The steps to cancel auto renewal vary depending on your method of payment.

App Store payments:
1. Go to your device's Settings > iTunes & App Store.
2. Tap your Apple ID at the top of the screen > View Apple ID.
3. Enter your Apple ID password or use Touch ID.
4. On the Account Settings screen, tap Subscriptions > your LINE MUSIC plan.
5. Tap Cancel Subscription > Confirm.
Note: Once the subscription has been canceled, the Subscriptions > LINE MUSIC screen will say "Expires [month/day, year]."

For more details and instructions on how to manage your subscription from your PC, please refer to the following page:


LINE STORE payments:
1. Access LINE STORE.
2. From the menu icon at the top left, tap Log in.
3. Tap Account page > Subscription plans.
Note: You can also tap the menu icon at the top left of the page and select Account page > Purchase history > Subscription plans.
4. Under LINE MUSIC, tap Cancel to the right of the subscribed plan.

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Can I use LINE MUSIC without purchasing a ticket? toggle
As long as you are logged in with a LINE account, you can enjoy all the features of LINE MUSIC. However, playback is limited to 30 seconds per track.

Note: Guest users will also be able to listen to tracks without purchasing a ticket.

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I want to cancel auto renewal for my Premium Plan free trial toggle
Tickets purchased for LINE MUSIC are automatically renewed. As long as you don't cancel your auto-renewal subscription, payments will continue to be made automatically.

If you want to cancel your subscription, please do so at least 24 hours before your current ticket is set to expire.
Note:
- After canceling your plan, you can still use it until the period expires.
- The steps to cancel auto renewal vary depending on your method of payment.

For payments made via App Store:
1. Go to your device's Settings > iTunes & App Store.
2. Tap your Apple ID at the top of the screen > View Apple ID.
3. Enter your Apple ID password or use Touch ID.
4. On the Account Settings screen, tap Subscriptions > your LINE MUSIC plan.
5. Tap Cancel Subscription > Confirm.
Note: Once the subscription has been canceled, it will say "Expires [month/day, year]".

For more details or instructions on how to manage your subscription from your PC, please refer to the following page:


For payments made via LINE STORE:
1. Access LINE STORE.
2. From the menu icon at the top left, tap Log in.
3. Tap Account page > Subscription plans.
Note: You can also tap the menu icon at the top left of the page and select Account page > Purchase history > Subscription plans.
4. Under LINE MUSIC, tap Cancel to the right of the subscribed plan.

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Coupons

What are coupons? toggle
Coupons are free tickets from promotional offers held by LINE MUSIC, or other companies.

If you clear conditions, you will be issued a coupon.

There will be certain goals or conditions to satisfy, such as joining a relevant promotion or event and purchasing a specific item.

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