An error message appears and I can't purchase a ticket

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Purchasing

You can purchase a ticket in the LINE MUSIC app or on LINE STORE.

To purchase a ticket in the LINE MUSIC app:

1. Tap the Library tab at the bottom right of the screen.

2. Tap Settings > My Ticket / Shop > Shop.

3. Select the plan you want.

To purchase a ticket on LINE STORE:

Go here to access the LINE MUSIC page on LINE STORE, then select the plan you want.

If an error appears and you cannot purchase a plan, please see this Help article.

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You can check an in-use ticket's expiration date in the LINE MUSIC app or on LINE STORE.

Note: Tickets are renewed within 24 hours of their expiration date.

To check in the LINE MUSIC app:

1. Tap the Library tab at the bottom right of the screen.

2. Tap Settings > My Ticket/Shop > My Ticket.

3. Check the expiration date next to "Exp." under the plan name.

Note: If your plan doesn't appear in the LINE MUSIC app, see this Help article.

To check on LINE STORE:

Check the Renewal date under Subscription plans.

Note:

- Only tickets that were purchased on LINE STORE can be checked this way.

- Once cancelation is complete, Subscription end date will appear.

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Yes, there is. Premium plans automatically renew every month.

You will automatically be charged a usage fee every month so you can enjoy using LINE MUSIC without having to purchase a ticket all the time.

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A subscription plan (auto-renewal) is a payment method that automatically charges you every month from the day you start making payments.

Once you make a payment, you can use LINE MUSIC and not have to worry about renewing your plan until you decide to cancel your subscription.

Note:

- If you're transferring your account to a device running a different OS, please cancel your auto-renewal subscription in advance.

- Tickets purchased on LINE STORE can be transferred between devices running different OSes.

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From the My Ticket/Shop screen, tap Restore to restore your ticket.

Note: You can only use this option if you purchased a ticket in the LINE MUSIC app with your Apple ID.

You will not be able to restore your ticket if:

• You purchased the ticket with a different Apple ID.

• You purchased the ticket in the LINE MUSIC app as a guest user.

If either of the cases above apply to you, please contact Apple Support for assistance.

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If you are using a ticket with auto renewal or have a valid ticket, you cannot purchase or use another ticket.

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Whether you utilize the service or not, use of a ticket will automatically begin in the order it was purchased in. Tickets can only be used until their designated expiration date.

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The six-month free subscription plan (6カ月無料特典プラン) is granted through free monthly tickets, which are distributed for a maximum of six months.

If you cancel the plan during the six-month free period, your plan will end when the current ticket expires, and you will forfeit the tickets for any free months that were remaining.

Also, be aware that you cannot reapply for the six-month free subscription plan (6カ月無料特典プラン).

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You need to verify your student status before purchasing the student premium plan.

To verify your student status:

1. Tap the Library tab at the bottom right of the screen.

2. Tap Settings > Account > Student Verification.

3. Enter your date of birth and the name of your school.

Note: Enter accurate information, as you may need to also register your student ID or student handbook to confirm your student information.

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All students enrolled in elementary school or higher qualify for the student discount, regardless of age.

Verify your student status before purchasing the student premium plan from the LINE MUSIC app. By entering your date of birth and the name of your school, your status will be screened by the student verification feature on LINE MUSIC.

Note: Enter accurate information, as it may be necessary to also register your student ID or student handbook to confirm your student information.

If you haven't been issued a student ID, please submit an identifying document equivalent to a student ID (e.g. insurance card, school admission letter).

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If you need to register your student ID, upload one that contains all of the following information.

• Your name

• Your school's name

• The period of validity of your student ID (e.g. entrance or graduation year)

If you haven't been issued a student ID, please submit an identifying document equivalent to a student ID (e.g. insurance card, school admission letter).

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You must verify your student status again.

Your ticket may not be automatically renewed if you do not verify your student status again before the next time it's scheduled to renew.

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Please refer to the following based on which kind of error message appears.

• The operation could not be completed. (alert_message_purchase_disabled error500)

The issue may be caused by your device's settings. Check if In-app Purchases are allowed by following the steps below.

1. Tap Settings on your device > Screen Time > Content & Privacy Restrictions.

2. Tap iTunes & App Store Purchases and check the setting for In-app Purchases.

Note: If you can't tap iTunes and App Store Purchases, check if Content & Privacy Restrictions is turned on.

• An error occurred. Please try again./Only one item can be purchased at a time.

Please try the following troubleshooting tips.

- Update the LINE MUSIC app to the latest version here.

- Restart the LINE MUSIC app and your device.

- Delete any unnecessary apps and data on your device.

- Update the software and OS on your device.

If you've tried the above, but an error still occurs, please check if the payment method you selected is available for making purchases.

If there's no issue with your payment method, please contact Apple Support directly from this link.

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If you don't receive a payment confirmation email from LINE MUSIC, check the following things.

• Was your registered email address entered correctly?

You can check or change your registered email address by going to the Library tab > Settings > Account > Email under Email address for receipts.

• Are you using any spam filters?

Check your email settings and make sure that emails from LINE MUSIC are not being sent to your spam folder.

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Help center

Search Help articles

Purchasing

Purchasing

Purchasing tickets

Checking a ticket's expiration and renewal date

Is there a way to automatically renew tickets instead of having to buy one all the time?

About subscription plans

The ticket I purchased in the LINE MUSIC app doesn't appear

Can I purchase another ticket while using my current ticket?

What will happen to the tickets I've purchased if I don't use the service?

I didn't get tickets for the six-month free subscription plan (6カ月無料特典プラン)

The setting needed to purchase a student discount ticket

Conditions for getting a student discount

Attaching images of your student ID

What should I do if my student status isn't verified?

An error message appears and I can't purchase a ticket

I paid with carrier billing/credit card, but didn't receive a payment confirmation email