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About Letter Sealing key fingerprints

The lock icon no longer appears at the top of a chat

About Letter Sealing

Turning on Letter Sealing

"This message can't be displayed" appears and I can't see sent/received chat messages

If you see any of the following messages after transferring your account on a smartphone, you may not be able to view past chat messages.

- "This message can't be displayed"

- "This message wasn't backed up and restored from your previous device. Unfortunately, there's no way to read it on your current device."

- "Unable to display message as it couldn't be decrypted."

The messages above appear when:

• You transfer your account to a device with the same OS (e.g. iOS to iOS) without backing up and restoring your chats.

If you back up your chats on your old device before transferring your account, you can view them on your new device. For the steps to do so, see the following Help article.

Transferring your chat history

• You transfer your account to a device with a different OS (e.g. iOS to Android).

Note: You cannot transfer your past chats.

• You receive chat messages while transferring your account.

Any such messages cannot be transferred to your new device. For more information, see the following Help article.

About Letter Sealing

If any of these messages appear and you cannot view your past chat messages, there is unfortunately no way to re-display them. In this case, please ask the other person in the chat to send you any old messages that you need.

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Letter Sealing

About Letter Sealing key fingerprints

The lock icon no longer appears at the top of a chat

About Letter Sealing

Turning on Letter Sealing

"This message can't be displayed" appears and I can't see sent/received chat messages

The Letter Sealing identify verification screen isn't appearing