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Send crypto assets

Sending crypto assets toggle
To send crypto assets to wallets at external exchanges, follow the steps below.
Note:
- There is a fixed service charge for sending crypto assets to external wallets.
- Steps 5–7 are not necessary when sending crypto assets between LINE BITMAX accounts.

1. On the LINE BITMAX main menu, tap Transfers.
2. Tap Send for the crypto asset you want to transfer.
3. Enter the amount you want to send.
4. Enter the address or scan the QR code of the wallet you want to send the crypto assets to.
5. Select whether the receiving wallet is a VASP or a wallet managed by the recipient.
Note: See this Help article for more information about VASPs and wallets managed by recipients.
6. Select whether the recipient is in or outside of Japan.
7. Select whether you're the recipient.
8. Make sure the information you entered is correct and tap OK.
9. Enter your LINE Pay passcode.
10. Enter the verification code on the details screen and tap OK.

Note:
- You can skip steps 5–7 by selecting an address from Recipient address list.
- If your registered name or address has changed, update it on LINE Pay.
- There are currently no features for sending/receiving LINK, but they are being prepared for release in the future.

Related Help articles:

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About VASPs and wallets managed by recipients toggle
VASPs
Virtual Asset Service Provider (VASP) refers to service providers that receive crypto asset transfers on behalf of the recipient, including crypto-asset exchange service providers as defined in Article 2, Paragraph 8 of the Payment Services Act, as well as foreign crypto-asset exchange service providers as defined in Article 2, Paragraph 9 of the same Act.

Visit this site for a list of VASPs located in Japan.
Note:
- Only available in Japanese.
- Selecting the link will move you to an external site.

Wallets managed by the recipient
Refers to wallets for which the recipient manages the private keys and can directly execute the transfer of crypto assets. Examples include hardware wallets and software wallets owned outside of those provided by VASPs (such as MetaMask).

If you're using a VASP, your wallet is not considered a wallet managed by the recipient since private key management is entrusted to the service provider.

Please contact the receiving wallet service provider if you're not sure about the wallet type.

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I don't know whether the recipient is in Japan toggle
Use the following criteria to determine whether or not the recipient is in Japan.

The recipient will be in Japan if:
• The VASP can be found in this list of VASPs located in Japan.
Note:
- Only available in Japanese.
- Accessing the link will redirect you to an external site.
• The service provider is located in Japan but isn't on the list above.
• The hardware wallet or software wallet (provided by apps such as MetaMask) is owned by someone living in Japan.

The recipient will be outside of Japan if:
• The VASP (e.g. Coinbase) is located outside of Japan.
• The service provider is located outside of Japan.
• The hardware wallet or software wallet (provided by apps such as MetaMask) is owned by someone living outside of Japan.

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Entering recipient names toggle
Be sure to enter the recipient's name (or company name) in full-width katakana.
Note: If the recipient has a middle name, enter it after their last name or omit it.

If the recipient is a corporation, enter the company name and the business type (e.g. Corp., Inc.) separately in the "Last name" and "First name" fields. Refer to the examples below when entering the business type.

If the recipient is ABC株式会社 (ABC Corporation):
Last name field: エービーシー
First name field: カブシキガイシャ

If the recipient is 合同会社ABC (LLC ABC):
Last name field: ゴウドウガイシャ
First name field: エービーシー

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I can't find the name of the recipient's service provider toggle
For service providers located in Japan:
If the service provider's name is not on the list, select Other to display the text entry field and accurately enter the name of the provider or service in full-width katakana.

For service providers located outside of Japan:
There is no list for service providers outside of Japan, so be sure to accurately enter the name of the provider or service in full-width katakana in the text entry field that appears at the top of the screen to send crypto assets.

Related Help article:

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About the Recipient address list toggle
Tapping Recipient address list on the send screen will display information for up to ten addresses that you sent crypto assets to in the past.

Tapping an address on the list will automatically enter information that was previously input, such as the address and the name of the VASP.

By tapping the star icon on the right side of the Recipient address list screen, you can also register an address as your favorite and always have it appear at the top of the screen.

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Checking your history of sent crypto assets toggle
To check your history: 
1. From the LINE BITMAX main menu, tap Total assets > the crypto asset you want to check.
2. Change the filter from All to Sent.
Note: You can also adjust the Period and Display order filters.

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Sent crypto asset is not appearing toggle
Depending on network conditions, it may take some time for crypto assets sent from LINE BITMAX to appear in an external wallet. When the transfer amount can be confirmed in your wallet, the LINE BITMAX official account will send you a chat message on LINE.

If the crypto asset still hasn't appeared 24 hours after your Transaction ID status changed to "Success," please contact the receiving wallet service provider.
Note: If you send Ripple (XRP) without entering a tag, it may not show up in the wallet it was sent to.

For other LINE BITMAX-related inquiries, please use one of the methods below.

Email:
Send us an email at any time via this Inquiry Form.

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)

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Can I cancel crypto asset transfers from LINE BITMAX? toggle
There is no way to cancel transfers of crypto assets from LINE BITMAX.

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Verification codes for sending crypto assets toggle
A verification code is the six-digit code you receive via a message from the LINE BITMAX Notifications (LINE BITMAXお知らせ) official account when you send crypto assets. Entering the verification code will complete the process for sending crypto assets.
Note: We ask people to enter a verification code as part of our efforts to strengthen security and ensure safe crypto asset trading.

The verification code you are issued will expire and become invalid after a certain period of time has passed. If you can no longer use your verification code, send your crypto assets again and use the new code you receive.

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Can I send crypto assets without entering a verification code? toggle
You need a verification code to send crypto assets. Please understand that this is to prevent third parties from making unauthorized trades.

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Checking your Transaction ID toggle
You can check your Transaction ID (for transactions with wallets other than LINE BITMAX) on the transaction details screen. This screen also shows the transaction date and time, intended recipient address, amount, transaction fee, and the amount of assets you'll have after the transaction is complete.
Note: If the transaction status is "Pending," the Transaction ID will appear after the crypto asset has been sent, so please wait a bit longer.

To view the details of a transaction:
1. From the LINE BITMAX main menu, tap Total assets > the crypto asset you want to check.
2. Tap the relevant transaction to view the details screen.
Note: You can also adjust the Period from the default 3 months if necessary.

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The Transaction ID status is "Success," but the crypto asset still hasn't been received toggle
Depending on network conditions, it may take some time for crypto assets sent from LINE BITMAX to appear in an external wallet.

If the crypto asset still has not appeared in the wallet you sent it to 24 hours after your Transaction ID status changed to "Success," please contact the receiving wallet service provider.
Note: If you send Ripple (XRP) without entering a tag, it may not show up in your wallet.

For other LINE BITMAX-related inquiries, please use one of the methods below.

Email:
Send us an email at any time via this Inquiry Form

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)

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Can I check if the crypto asset I sent was received? toggle
Currently, there is no way to check in the LINE BITMAX app whether or not the person you sent a crypto asset to received it. If you want to make sure someone received the crypto asset you sent, please ask them directly.

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I accidentally sent Ripple (XRP) without entering a tag toggle
Please note that if you send Ripple (XRP) without entering a tag, it may not show up in the wallet it was sent to.

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Limits for sending and receiving crypto assets toggle
There are no limits for sending/receiving crypto assets between LINE BITMAX accounts or receiving crypto assets from external wallets.

However, please keep in mind that you can only send up to the equivalent of JPY 1,000,000 a day to external wallets.
Note: You need to verify your identity with E-KYC to send crypto assets to an external wallet.

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Minimum crypto asset amounts that can be sent toggle
See below for the minimum amount that can be sent for each type of crypto asset.

• Bitcoin (BTC): 0.0001
• Ethereum (ETH): 0.001
• Ripple (XRP): 30
• Bitcoin Cash (BCH): 0.001
• Litecoin (LTC): 0.001

For information on trading limits and fees, see here. (Only available in Japanese.)

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Crypto asset sending fees toggle

For information on sending and other transaction fees in LINE BITMAX, see this Help article.

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