I placed an order but it remains unfilled

Important announcements
Basic use

Exchange trades

You can buy and sell on the exchange using the Japanese yen balance in your spot account. For details on how to make deposits to/withdrawals from your spot account, see the following LINE BITMAX official blog post. (Only available in Japanese.)

Deposit and withdrawal methods that can be selected on LINE BITMAX

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There are two order types offered on the exchange: market orders and limit orders. You can select the type you want on the screen for buying or selling a crypto asset.

Market orders

Buy market orders have their order amounts filled in order from the lowest price sell order available on the board. Similarly, sell market orders have their order amounts filled in order from the board's highest price buy order. If the total amount of an order can't be filled immediately because there are no orders on the board that match the amount, the entire amount is canceled.

Limit orders

Buy limit orders are filled when the price is at or below the price that was specified. Sell limit orders are filled when the price is at or above the specified price.

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For the detailed steps for each order method, see this official blog post. (Only available in Japanese.)

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For details on transaction fees, see this page. (Only available in Japanese.)

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Makers place new orders on the board, while takers fill the existing orders. All market orders are taker orders.

Whether you're considered a maker or a taker depends on the details of your order and the status of other users' orders, so it may not be determined which you are until your order is filled.

Also, the transaction fees for makers and takers are different. For details, see this page. (Only available in Japanese.)

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Measures are taken to prevent orders from being filled due to the rapid fluctuation of crypto asset market prices or erroneous orders. Limit orders receive the following restrictions.

Order price limits
You cannot make limit orders if the order price is 50% higher or lower than the base price at the time of ordering.
Note: Base price = (best ask quote + best bid quote) ÷ 2

Example:
KAIA (KAIA)/JPY best ask quote: JPY 998
KAIA (KAIA)/JPY best bid quote: JPY 1,000

The base price would be JPY 999 and limit orders below JPY 499 or at JPY 1,499 and above would be invalid.

Note: If there is no best ask or bid quote, the last fill price is used as the base price.

Order price limits after placing an order
Limit orders that don't trigger the order price limit will also automatically be canceled if they deviate higher or lower from the base price at 10 am each day by 50% or more.

See also:
About quotes

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"Quotes" refer to the price and amount information that shows how much an asset can likely be bought or sold for at a specified time on the board.

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To check unfilled orders:

1. From the LINE BITMAX home screen, tap the Exchange tab.

2. Tap the crypto asset you want to trade.

3. Tap Order/Trade history.

4. Tap Unfilled orders.

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To check your trade history:

1. From the LINE BITMAX home screen, tap the Exchange tab.

2. Tap the crypto asset you want to trade.

3. Tap Order/Trade history.

4. Tap Trade history.

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Help center

Search Help articles

Exchange trades

Exchange trades

Depositing/withdrawing money for the LINE BITMAX Exchange Service

Order types available on the exchange

Order methods available on the LINE BITMAX Exchange Service

Transaction fees for buying/selling on the LINE BITMAX Exchange Service

About makers and takers

About market makers

Can I change/cancel an order?

I placed an order but it remains unfilled

About the board

About the Filled orders tab

Can I make trades using leverage (such as margin trades) on the LINE BITMAX Exchange Service?

Trading units and minimum/maximum trading amounts on the LINE BITMAX Exchange Service

How orders are executed on the LINE BITMAX Exchange Service

Orders canceled by LINE BITMAX

Measures to prevent rapid price fluctuation

About quotes

Checking unfilled orders

Checking your trade history