Identity verification
Updating your registered personal information
You can update your personal information on LINE BITMAX with the following steps.
Note: If your name is written using the English alphabet, please apply from Foreign residents.
2. From the LINE BITMAX main menu, tap More > Manage account > Manage personal information.
3. Enter your passcode.
4. Tap Update at the bottom of the screen.
5. Proceed to the screen to scan your My Number Card and enter the password for the electronic certificate for the bearer's signature.
6. Scan your My Number Card with LINE on your smartphone to read your name, address, and date of birth information.
7. Once your information has been read, enter your full name in katakana to verify your identity.
Note: Make sure to enter the katakana for your full name accurately when you register it. If it's not accurate, you won't be able to perform some actions (e.g. withdrawing money to your bank account) without issue.
8. If there are no issues with the information you entered, tap Confirm and proceed.
9. Finish applying to update your personal information.
Note: You cannot update your name or date of birth.
2. From the LINE BITMAX main menu, tap More > Manage account > Manage personal information.
3. Enter your passcode.
4. Tap Update at the bottom of the screen.
5. Proceed to the screen to scan your My Number Card and enter the password for the electronic certificate for the bearer's signature.
6. Scan your My Number Card with LINE on your smartphone to read your name, address, and date of birth information.
7. Once your information has been read, enter your full name in katakana to verify your identity.
Note: Make sure to enter the katakana for your full name accurately when you register it. If it's not accurate, you won't be able to perform some actions (e.g. withdrawing money to your bank account) without issue.
8. Take a photo of the front and back of your residence card or Special Permanent Resident Certificate.
9. Finish applying to update your personal information.
Note: If your period of stay will expire within three months, you may not be able to update your personal information.
We will notify you of the results of our review via the LINE BITMAX Notifications (LINE BITMAXお知らせ) official LINE account.
Note: If your name is written using the English alphabet, please apply from Foreign residents.
If you're a Japanese citizen
1. From the Wallet tab on LINE, tap LINE BITMAX.2. From the LINE BITMAX main menu, tap More > Manage account > Manage personal information.
3. Enter your passcode.
4. Tap Update at the bottom of the screen.
5. Proceed to the screen to scan your My Number Card and enter the password for the electronic certificate for the bearer's signature.
6. Scan your My Number Card with LINE on your smartphone to read your name, address, and date of birth information.
7. Once your information has been read, enter your full name in katakana to verify your identity.
Note: Make sure to enter the katakana for your full name accurately when you register it. If it's not accurate, you won't be able to perform some actions (e.g. withdrawing money to your bank account) without issue.
8. If there are no issues with the information you entered, tap Confirm and proceed.
9. Finish applying to update your personal information.
Note: You cannot update your name or date of birth.
If you're a foreign resident
1. From the Wallet tab on LINE, tap LINE BITMAX.2. From the LINE BITMAX main menu, tap More > Manage account > Manage personal information.
3. Enter your passcode.
4. Tap Update at the bottom of the screen.
5. Proceed to the screen to scan your My Number Card and enter the password for the electronic certificate for the bearer's signature.
6. Scan your My Number Card with LINE on your smartphone to read your name, address, and date of birth information.
7. Once your information has been read, enter your full name in katakana to verify your identity.
Note: Make sure to enter the katakana for your full name accurately when you register it. If it's not accurate, you won't be able to perform some actions (e.g. withdrawing money to your bank account) without issue.
8. Take a photo of the front and back of your residence card or Special Permanent Resident Certificate.
9. Finish applying to update your personal information.
Note: If your period of stay will expire within three months, you may not be able to update your personal information.
We will notify you of the results of our review via the LINE BITMAX Notifications (LINE BITMAXお知らせ) official LINE account.
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