The LINE BITMAX service is only available to users at least 20 years of age.
Note: If users are 75 or older when they start using the service, some features are restricted.
If you meet the age requirements but see an error that says features are restricted due to your age, the information registered on your LINE Pay account may be incorrect. Please see this Help article and update your information.
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For details about promotions going on now, see the Promotions (キャンペーン) page on the LINE BITMAX official website. You can check previous promotions that have ended from the Past promotion (終了したキャンペーン) page.
Note: These pages are only available in Japanese.
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The price alert feature notifies you of crypto asset prices via the BITMAX Notifications (LINE BITMAXお知らせ) official LINE account. You can set the following four types of price alerts.
• Change 1 min ago
Alerts are sent if price changes meet or exceed a set fluctuation rate when comparing the current price to the price one minute ago. If multiple fluctuation rates are set and the highest one is reached, you'll be sent one alert in total.
• Change 24 hrs ago alerts
Alerts are sent if price changes meet or exceed a set fluctuation rate when comparing the current price to the price 24 hours ago. If multiple fluctuation rates are set and the highest one is reached, you'll be sent one alert in total.
• Add a price alerts
You can enter specific prices that you want to receive alerts for, or set variability rates from the current price. The Current price that appears on the setting screen is the price at the time the screen was opened. Even if the rate fluctuates, the displayed price will not change. The date and time the screen was opened appears below the price. The price alert you set will automatically be deleted when you receive an alert for it.
• Daily 8 am price alerts
You'll receive an alert for the prices of all crypto assets handled on LINE BITMAX every morning at 8 am.
Keep the following points in mind:
- You can set up to three price alerts for Change 1 min ago alerts and Change 24 hrs ago alerts. For each crypto asset, you can set up to five Add a price alerts.
- The price you are alerted of is between the buy and sell price.
A price alert is sent each time the price is calculated (about once a minute). It may take some time for you to be alerted when a set price has been reached.
Also, you may not receive alerts in the following situations.
• You will not be alerted at times when rate notifications are not being sent (such as during system maintenance).
• Depending on the condition of the LINE BITMAX Notifications (BITMAXお知らせ) official LINE account, alerts may be late or fail to arrive.
• You will not be alerted between 11 pm and 7 am the following day when you turn on Sleep mode for Change 1 min ago alerts and Change 24 hrs ago alerts.
• Even if a fluctuation rate is exceeded for Change 1 min ago alerts, alerts for the same level as the set fluctuation rate won't be sent for one hour.
• Even if a fluctuation rate is exceeded for Change 24 hrs ago alerts, alerts for the same level as the set fluctuation rate won't be sent for six hours.
Note: However, you'll be alerted if a reverse price change happens within six hours of receiving an alert.
• If multiple fluctuation rates are set and the highest one is reached, you'll be sent one alert in total.
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We send notifications about the details of each trade you make on LINE BITMAX. If you don't receive a notification due to a system error or other issue, check the trade details you need by referring to the Help article below.
The Average acquired price (JPY) shows the average purchase price of your crypto assets at the time you purchased or received them.
When you lend crypto assets or have them returned through the Crypto Asset Lending Service, the Average acquired price is calculated as the return price, and not the price you purchased or received the crypto assets at.
The Average acquired price is provided for your reference.
Note: We are unable to reply to individual inquiries about profit/loss.
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You can manage your LINE BITMAX assets on Money Forward ME by linking the two services. For details, see this official blog post. (Only available in Japanese.)
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If a loved one who was using LINE BITMAX has passed away, please contact us via email using this Inquiry Form. (Available 24 hours a day all year round.)
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