JP Official Account Help Center

Creating an account

You can create a new LINE official account using one of the methods below.

From LINE Official Account Manager for web browsers:
1. Access LY for Business.
2. Select LINE公式アカウントをはじめる (Start using LINE Official Account).
3. Select LINE公式アカウントをはじめる (Start using LINE Official Account) again.
4. Log in to Business ID.
5. Fill in the required fields and choose Continue.
6. On the Check application page, select Submit.

From the LINE Official Account app:
1. Download the LINE Official Account app for iOS or Android.
2. Tap Log in or sign up with LINE or Log in or sign up by email.
3. Tap Create an account.
Note: If you already have a LINE official account, please tap the menu icon at the top left of the screen > Create new account.
4. Fill in the required fields and tap Continue.
5. Tap Create account.

From the LINE app:
1. Tap the Voom tab > your profile at the top of the screen.
2. Tap Create official account.
Note: If you don't have an email address registered, please register one by going to Settings > Account > Email address.
3. Tap Create a new account.
4. Fill in the required fields and tap Create account.

To create a new official account, you need to verify your Business ID via text message or phone call.
Note: Please have ready a device that can receive text messages or phone calls and a valid phone number.

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Up to 100 accounts (Verified or Unverified) can be created with one Business ID.

Accounts created using the LINE Official Account app are Unverified, and need to pass LINE's verification process to become Verified.

Note: Applications are currently only being accepted for Japan, Taiwan, and Thailand. Verified accounts are not being issued for other countries or regions at this time.

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For information on our verification process, see the LINE Official Account Guidelines (only available in Japanese).

Note: We cannot respond to inquiries regarding the specifics of our approval criteria or the reasons for rejecting or suspending accounts.

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Verified account reviews take 5-10 business days to complete.

Please understand that we cannot tell you the current status of your review or reply to any related inquiries.

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Unverified accounts (those for businesses or individuals that have not been reviewed and verified by LINE) do not appear in search results on the internet or in the LINE app.

If you have a verified account and it doesn't appear in search results, the setting to display your account in search results may be turned off.

To check/change your display settings, refer to the steps below.

From the LINE Official Account app:
1. Tap the account you want to configure in the Accounts list.
2. Tap the Home tab > Business profile.
3. Tap Profile visibility settings.
4. Check or change the setting for Show in search results and recommendations.

From LINE Official Account Manager for web browsers:
1. Click the account you want to configure in the Accounts list.
2. Click Business profile.
3. Click Edit visibility settings next to Profile visibility settings.
4. Check or change the setting for Show in search results and recommendations.

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Creating an account

Creating an account

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The LINE official account I created doesn't appear in search results