JP Official Account Help Center

LINE VOOM basics

To change your settings for allowing LINE VOOM likes and comments, follow the steps below.

From the LINE Official Account app:

1. Tap the Home tab > Settings > LINE VOOM > User interaction.

2. Choose your preferred setting for Likes and comments.

3. Tap Save.

From LINE Official Account Manager for web browsers:

1. Click the LINE VOOM tab > Settings.

2. Under User interaction, choose your preferred setting for Likes and comments.

3. Click Save.

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To set banned words and phrases on LINE VOOM, follow the steps below.

From the LINE Official Account app:

1. Tap the Home tab > Settings > LINE VOOM > Banned words and phrases > "+".

2. Enter the word or phrase you want to ban.

3. Tap Save.

From LINE Official Account Manager for web browsers:

1. Click the LINE VOOM tab > Settings > Edit next to Banned words and phrases.

2. Enter the word or phrase you want to ban.

3. Click Add.

Comments that include banned words or phrases will not appear for other users.

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You can flag users who make troublesome comments as spammers (and their comments as spam). To flag and manage spam, follow the steps below.

From the LINE Official Account app:

1. Tap the LINE VOOM tab.

2. From the post list, tap Comments or the speech bubble icon on the post that was spammed.

3. Tap "..." > Flag as spam.

From LINE Official Account Manager for web browsers:

1. Click the LINE VOOM tab > Post list.

2. Click the post that was spammed > the relevant comment.

3. Select Flag as spam or click the menu icon > Flag as spam.

Important:

- Until you remove someone you've specified as a spammer from your Spammers list, all of the comments that they make will be recognized as spam.

- All of the comments a spammer made while they were on your Spammers list will remain spam even after you've removed them from your list.

For more information about reporting spam, see this Help article.

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You can post the following content on LINE VOOM:

• Text

• Photos/videos

• Stickers

• Coupons

• Links

• Surveys

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We determined that your LINE VOOM post likely violated LINE's Terms and Conditions of Use.

When content is reported or picked up by our monitoring, we determine whether it violates our Terms and Conditions of Use and take appropriate action (such as deleting the post).

Please understand that we cannot provide details concerning reports, our monitoring system, or the measures that we take.

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You can check shares of your LINE VOOM posts from the LINE Official Account app or LINE Official Account Manager for web browsers.

From the LINE Official Account app:

1. Tap the Insights tab.

2. Tap LINE VOOM (Posts).

3. Choose the post you want to check shares for.

4. Check your Shares.

From LINE Official Account Manager for web browsers:

1. Click the Insights tab.

2. Click LINE VOOM > Posts.

3. Click Show metrics and check Shares under User actions.

Note: You can select up to five metrics.

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If you find something inappropriate on LINE VOOM, you can report the person who posted it from the LINE VOOM screen.

Note: If you report someone, they won't be notified that you did so.

To report a post:

1. Tap "..." at the top right of the post you want to report.

2. Tap Report.

3. Select your reason for reporting the post, then tap Agree & send.

To report a comment:

1. Tap and hold the comment you want to report.

2. Tap Report.

3. Select your reason for reporting the comment, then tap Agree & send.

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LINE

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LINE VOOM basics

LINE

Help center

Search Help articles

LINE VOOM basics

Configuring settings for LINE VOOM likes and comments

Setting banned words and phrases on LINE VOOM

Managing spam comments

Content that can be posted on LINE VOOM

Why was my LINE VOOM post reported/deleted?

Checking shares of your LINE VOOM posts

Reporting LINE VOOM posts/comments