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LINE VOOM
To delete posts you've made on LINE VOOM, follow the steps below.
From the LINE Official Account Manager app:
1. Tap the LINE VOOM icon.
2. Tap the post you want to delete.
3. Tap Delete.
From the browser version of LINE Official Account Manager:
1. Click Home > LINE VOOM > Published.
2. Click the post you want to delete.
3. Click Delete.
After a user follows your account, they'll continue to see new posts from that account on LINE VOOM. This lets you keep sending information to users, even if they haven't added your account as a friend.
You can check your number of followers from LINE Official Account Manager.
LINE VOOM basics
To change your settings for allowing LINE VOOM likes and comments, follow the steps below.
From the LINE Official Account app:
1. Tap the Home tab > Settings > LINE VOOM > User interaction.
2. Choose your preferred setting for Likes and comments.
3. Tap Save.
From LINE Official Account Manager for web browsers:
1. Click the LINE VOOM tab > Settings.
2. Under User interaction, choose your preferred setting for Likes and comments.
3. Click Save.
To set banned words and phrases on LINE VOOM, follow the steps below.
From the LINE Official Account app:
1. Tap the Home tab > Settings > LINE VOOM > Banned words and phrases > "+".
2. Enter the word or phrase you want to ban.
3. Tap Save.
From LINE Official Account Manager for web browsers:
1. Click the LINE VOOM tab > Settings > Edit next to Banned words and phrases.
2. Enter the word or phrase you want to ban.
3. Click Add.
Comments that include banned words or phrases will not appear for other users.
You can flag users who make troublesome comments as spammers (and their comments as spam). To flag and manage spam, follow the steps below.
From the LINE Official Account app:
1. Tap the LINE VOOM tab.
2. From the post list, tap Comments or the speech bubble icon on the post that was spammed.
3. Tap "..." > Flag as spam.
From LINE Official Account Manager for web browsers:
1. Click the LINE VOOM tab > Post list.
2. Click the post that was spammed > the relevant comment.
3. Select Flag as spam or click the menu icon > Flag as spam.
Important:
- Until you remove someone you've specified as a spammer from your Spammers list, all of the comments that they make will be recognized as spam.
- All of the comments a spammer made while they were on your Spammers list will remain spam even after you've removed them from your list.
For more information about reporting spam, see this Help article.
We determined that your LINE VOOM post likely violated LINE's Terms and Conditions of Use.
When content is reported or picked up by our monitoring, we determine whether it violates our Terms and Conditions of Use and take appropriate action (such as deleting the post).
Please understand that we cannot provide details concerning reports, our monitoring system, or the measures that we take.
You can check shares of your LINE VOOM posts from the LINE Official Account app or LINE Official Account Manager for web browsers.
From the LINE Official Account app:
1. Tap the Insight tab.
2. Tap LINE VOOM (Posts).
3. Choose the post you want to check shares for.
4. Check your Shares.
From LINE Official Account Manager for web browsers:
1. Click the Insight tab.
2. Click LINE VOOM > Posts.
3. Click Show metrics and check Shares under User actions.
Note: You can select up to five metrics.
If you find something inappropriate on LINE VOOM, you can report the person who posted it from the LINE VOOM screen.
Note: If you report someone, they won't be notified that you did so.
To report a post:
1. Tap "..." at the top right of the post you want to report.
2. Tap Report.
3. Select your reason for reporting the post, then tap Agree & send.
To report a comment:
1. Tap and hold the comment you want to report.
2. Tap Report.
3. Select your reason for reporting the comment, then tap Agree & send.
Create posts
To save a post as a draft, use one of the methods below.
From the LINE Official Account app:
1. Tap the LINE VOOM tab > Create new post.
2. Tap Save draft on the post creation screen.
On LINE Official Account Manager for web browsers:
1. Click LINE VOOM > Create new.
2. Click Save draft on the post creation screen.
Boosts
The Boost feature lets you reach more users by setting your preferred audience, duration, and budget for your posts.
To configure your settings and request a boost:
1. On the LINE VOOM tab, select Boost under an image or video you posted.
2. Specify the landing page and choose Next.
3. Select Create audience.
Note: To use an existing audience, choose that audience.
4. Enter an audience name, choose the gender, age, regions, and interests you want to target, then select Save.
5. Select Next.
6. Configure the audience, boost duration, daily budget, and payment method.
7. Agree to the Terms and Conditions of Use and submit your request.
Note:
- You can only apply to boost posts that include an image or a video.
- Once you've submitted a boost request, you cannot edit the content of your post.
The boost of your post will begin once your request has passed a review.
Most boost reviews are completed within 3 business days at the latest. However, since reviews may take longer in some cases, you cannot set a start date for your boost.
Note: You can choose an end date for your boost.
Your boost request may be rejected if the post you want to boost is determined to be inappropriate. This determination is made based on the LINE and LINE Official Account Terms and Conditions of Use.
Please understand that we are unable to tell you the specific reason why your request was rejected.
You can check the reach (estimated), impressions, click rate, and how much of your budget was spent for a post that was deleted after its boost began.
The results for boosted posts are updated every ten minutes.
For information on how to check the insight for boosted posts, see this Help article.
You can specify the target audience of a boost manually or automatically.
Note: The Auto setting can only be used if your account has 100 or more friends.
See below for details about each audience setting.
Auto
Automatically target users who are similar to the users that have added your account as a friend.
Note: This setting excludes users that have already added your account as a friend.
Create audience
Manually specify the gender, ages, locations, and interests of your audience.
For more information on configuring your boost settings, see this Help article.
You can set a daily budget for your boosts.
If a boost will last for more than one day, its budget will be the total of the daily amounts that you set for the Boost duration (from the boost approval date until its end date). The amount you spend will not exceed the total of the daily amounts that you set.
Below are the minimum and maximum boost budgets.
Per boost (daily budget × duration)
• Minimum budget: JPY 10,000
• Maximum budget: JPY 200,000
Per account (monthly amount)
• Maximum budget: JPY 200,000
Ongoing boosts may be stopped if the maximum budget is exceeded.
You cannot set a boost budget that exceeds the monthly maximum of JPY 200,000. For example, you cannot set a boost with a daily budget of JPY 50,000 for a duration of five days because the total budget would be JPY 250,000.
Your boost may be stopped if:
• Its budget limit (JPY 200,000 a month) has been reached.
• The boosted post is reported by a user, or the post is deleted because its contents are determined to violate the LINE Terms and Conditions of Use.
• Its target audience is set to Automatic and your account no longer has at least 100 friends.
You'll be charged for boosts on the 10th of the following month using the payment method information registered to your official account.
To check your payment history, open LINE Official Account Manager for web browsers and select Settings > Activity and billing > Billing history.
You can use LINE Pay (with a credit card), a credit card, or invoice billing as your payment method. For details, see this Help article.
Monetization
You can earn ad revenue by showing ads in the videos that you post. Ads can be customized separately for each video.
Note: The ad formats that can be shown depend on the length of the video.
For information on LINE VOOM posts that cannot be monetized, see this Help article.
For details about ad formats, see this Help article.
You can confirm whether you're eligible from the Monetization tab. You can also check the number of followers that you have and how many hours of watch time your videos have achieved.
Note: Flicking the image that appears lets you switch between your number of followers and hours of video watch time.
To be eligible for monetization, you must meet the following requirements.
• Number of account followers: 500 or more
• Video watch time: A total of 50 or more hours in the last month
These criteria are measured every 24 hours, so your eligibility may change depending on when you check it.
To submit a payment request and receive your ad revenue, follow the steps below.
1. From the Total revenue menu, submit an ad revenue payment request.
Your available balance is determined based on the performance of your ads up until the last day of the previous month.
You can only submit payment requests between the 5th and 15th of every month. During this period, the Submit a payment request button is activated, and selecting it will take you to the payment request page.
2. Confirm your available balance and submit a payment request.
You can request the amount of ad revenue you want to be transferred from your available balance.
Note:
- Available balance range: JPY 1,000 – maximum payable amount
- LINE will cover the 10% consumption tax applied to the payment request amount, which is included in your payment.
The final amount will be: (Your requested amount + 10% consumption tax) - (Transfer fee + 10% consumption tax).
3. Your payment will be transferred using your registered payment information.
You need to register your payment information before you can submit a payment request. The revenue amount you request will be delivered to your registered recipient via bank transfer within 30 days of your request.
Note:
- If you don't submit payment requests, your monthly available balance will accumulate.
- Payment transfers will not be successfully completed if your payment information is incorrect.
- Only account members with administrator permissions can register payment information and submit payment requests.
- If you still have previously-accrued ad revenue after canceling and resuming monetization, you can make a payment request for your available balance.
To register your payment information:
1. Click the VOOM tab > Monetization > Settings.
2. Enter the required information on the Payment information screen, then click Save.
Payment transfers will not be successfully completed if your payment information contains any mistakes. Be sure to enter this information correctly.
Note: Only account members with administrator permissions can register payment information.
There is a service charge for having your ad revenue transferred.
LINE covers the 10% consumption tax applied to the payment request amount, which is included in your payment.
The final amount will be: (Your requested amount + 10% consumption tax) − (Transfer fee).
Note: The transfer fee is JPY 550 plus value-added tax.
If you turn ON the Show ads on all video posts setting when applying for monetization, you can set to collectively run ads on videos that you've already posted as well as on videos that are posted in the future.
If you choose to run ads on your previously posted videos, it will only apply to up to 100 videos posted within the last year. You can change the monetization status of other previously posted videos directly on their Settings screens.
You can set the ad format that will appear in your videos.
Note: The ad formats that can be shown depend on the length of the video.
In-stream video ads
Depending on the length of the video, up to three ads can be shown.
Note: In-stream video ads cannot be displayed on videos that are less than two minutes long.
Image ads
Image ads are anchored at the bottom of your video. One ad can be displayed on videos that are 30 seconds or longer.
Auto
The ad format you set when applying for monetization is automatically applied to eligible videos. Either in-stream or image ads will be shown, depending on the length of the video.
You can set the ad format for individual video posts on the Monetization settings screen.
You can show up to three in-stream video ads in videos that are two minutes or longer. For the number of ads that you can show for videos of different lengths, see below.
• Videos between two and five minutes long: One ad
• Videos between five and ten minutes long: Up to two ads
• Videos between 10 and 20 minutes long: Up to three ads
Note: Ads can be set to display at 120-second intervals.
You can set which ad categories appear in your videos. This lets you make sure the ads that play are appropriate for your content.
The ad categories you set when you apply for monetization will be collectively applied to all of your video posts. You can change the ad categories for individual video posts on the settings screen.
You can request payment and check how much ad revenue you've actually earned from the Monetization menu.
To check your balance, follow the steps below.
From the LINE Official Account app:
1. Tap the Home tab > Settings > Monetization.
2. Tap Settings.
3. Tap Monetization and check each item.
From LINE Official Account Manager for web browsers:
1. Click the LINE VOOM tab > Monetization.
2. Click Earning history and check each item.
Under Available balance, you'll see the amount you can request plus the 10% consumption tax. The amount actually transferred to you will be: (Your requested amount + 10% consumption tax) − (Transfer fee + 10% consumption tax).
You can only check your daily ad revenue from LINE Official Account Manager for web browsers.
Note: This information cannot be viewed from the LINE Official Account app.
To check your daily ad revenue:
1. Click the LINE VOOM tab > Monetization > Earning history.
2. Select Daily Data.
Even after you are approved for monetization, you will be suspended from running ads on your posts if your account stops meeting the requirements.
To be eligible for monetization, you must meet the following requirements.
• Number of account followers: 500 or more
• Video watch time: A total of 50 or more hours in the last month
If you stop meeting these requirements, your monetization qualification will be temporarily suspended. Monetization will resume when your account meets both of these requirements again.
When monetization is disabled for your account, all of the ads on your posts will be paused. You will only earn revenue for posts if monetization is enabled for both your account and your posts.
Note: Even if monetization is enabled for your account, you will not earn revenue for posts that have monetization disabled.
Posts may be deleted if they are reported by a user or if their contents are determined to violate the LINE Terms and Conditions of Use.
If your monetized post is deleted for one of the reasons above, its ads will be paused and any ad revenue earned by the post will be recovered.
Insight
You can check the insight for your posts from the LINE Official Account app or LINE Official Account Manager for web browsers.
From the LINE Official Account app:
Tap the Insight tab, choose the post you want to confirm, and check the insight at the bottom of the screen.
Note: You can also check insight from the LINE app by linking your LINE account to your LINE official account.
From LINE Official Account Manager for web browsers:
Select the LINE VOOM tab > Boost > Boost history > Details. You can check the insight for individual ongoing and finished boosts, or specify a date to check the insight for boosts on a particular day.
Notifications
Official account management (from the LINE app)
To link an existing official account:
1. Tap the VOOM tab > your profile at the top of the screen.
2. Tap Create official account.
3. Tap Link an existing account.
4. Select the official account you want to link and tap Save.
Note: You can link up to five official accounts.
Copyright infringement reporting
If you find content that you own the rights to posted on LINE VOOM without your permission, you can report the person who posted it from the LINE VOOM screen.
Note: Rest assured that if you report someone, they won't be notified that you did so.
To report someone who is infringing on your copyrights:
1. Tap "..." at the top right of the post you want to report.
2. Tap Report > Copyright infringement > Add details.
3. Confirm the explanation at the top of the Inquiry Form and check I have read and agree to the above.
4. Fill out the form with the information necessary for us to confirm the infringement.
5. Select whether the application is being filed by an individual or corporation and enter the relevant information.
6. Tap SEND.
When reporting an infringement of rights, please provide the information below on the reporting screen.
Note: We will not be able to take any action if this information is incomplete or cannot be confirmed.
• The rights that are being infringed
• Where the infringement is occurring
• Information (such as a URL) for confirming that the infringement is occurring
• Your information (individual/corporation, name, postal code, address, phone number, email address)