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Activity and billing

Registering/changing your payment method toggle
To register or change your payment method, follow the steps below.
Note:
- To make payments with a credit card, you need to have a phone number registered on the LINE app beforehand.
- The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform. When changing your payment method, please choose from the available methods designated by the platform.

To register or change your payment method from the purchase screen on your smartphone browser:
1. Log in from this link and tap an account in the Accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Payment settings, tap Payment method.
3. Tap Register payment method or Change payment method.
4. Select a payment method, then tap Continue.
5. Enter the required information.

To register or change your payment method from LINE Official Account Manager for web browsers:
1. Click an account in the Accounts list.
2. Click Settings > Payment method under Activity and billing.
3. Click Choose payment method or Change payment method.
4. Select a payment method, then click Continue.
5. Enter the required information.

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Available payment methods toggle
You can use LINE Pay (with a credit card) or a credit card as your payment method.
Note: The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform.

If you choose to pay by credit card, you can use any of the following brands:
• VISA
• MasterCard
• JCB
• AMEX
• Diners
Note: To make payments with a credit card, you need to have a phone number registered on the LINE app in advance. You can change, register, or confirm your phone number by referring to this Help article.

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Purchasing a paid plan or Premium ID toggle
Before you can purchase a paid plan or Premium ID, you need to register a payment method. For details about the payment methods you can use and how to register them, see the following Help articles.


Once you've registered a payment method, you can purchase a paid plan or Premium ID using one of the methods below.

 To purchase a paid plan from the purchase screen on your smartphone browser: 
1. Log in from this link and tap an account in the Accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Account settings, tap Plan.
3. Tap Select this plan under the monthly plan you want to purchase.
4. Read and agree to the Terms of Use, then tap Purchase.

To purchase a paid plan from LINE Official Account Manager for web browsers:
1. Click an account in the Accounts list.
2. Click Settings > Monthly plan under Activity and billing.
3. Click Upgrade under the monthly plan you want to purchase.
4. Read and agree to the Terms of Use, then click Purchase.

To purchase a Premium ID from the LINE Official Account app for iOS:
1. Tap an account in the Accounts list.
2. Tap Billing > Premium ID.
3. Enter the ID of your choice under Purchase a Premium ID.
4. Confirm the Premium ID you entered and the annual fee, then tap Purchase Premium ID.
Note:
- The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform.
- You can only purchase one Premium ID per Apple ID. If you want to purchase multiple IDs, please do so from LINE Official Account Manager for web browsers.
- The Premium ID you set (the "@" mark + a string of specific characters) cannot be changed while it's in use.

To purchase a Premium ID from the purchase screen on your smartphone browser: 
1. Log in from this link and tap an account in the Accounts list.
Note: You cannot complete these steps from the LINE Official Account app for Android, so you need to use the link above.
2. Under Account settings, tap Premium ID.
3. Enter the ID of your choice.
4. Confirm the Premium ID you entered and the annual fee, then tap Purchase Premium ID.

To purchase a Premium ID from LINE Official Account Manager for web browsers:
1. Click an account in the Accounts list.
2. Click Settings > Premium ID under Activity and billing.
3. Enter the ID of your choice.
4. Confirm the Premium ID you entered and the annual fee, then click Purchase Premium ID.

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Changing your plan toggle
You can change your plan using one of the methods below.

To change your plan from the purchase screen on your smartphone browser:
1. Log in from this link and tap an account in the Accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Account settings, tap Plan.
3. Tap Select this plan under the plan you want to change.
4. Read and agree to the Terms of Use, then tap Confirm.

To change your plan from LINE Official Account Manager for web browsers:
1. Click an account in the Accounts list.
2. Click Settings > Monthly plan under Activity and billing.
3. Click Upgrade or Downgrade under the plan you want to switch to.
4. Read and agree to the Terms of Use, then click Confirm.

Note:
- If you switch from the Free plan to a paid plan, the change will be applied immediately.
- If you switch from a paid plan to the Free plan or a different paid plan, the change will be applied the month after you change plans.
- Until your switch to the Free plan is applied, you will be charged additional message fees if you send more messages than your plan's free message limit.

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Prorated pricing when changing plans in the middle of a month toggle
If you change from a Free plan to a paid plan (e.g. Light or Standard) in the middle of a month, you can pay the prorated plan price for that month.

However, if you change from a paid plan to any other type of plan, the price change will take effect the following month and you will not be charged at a prorated price.

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Additional message fee payment toggle
Additional message fees are calculated at the end of each month, and charged on or around the 10th day of the following month.
Note: The timing of these payments differs from that of monthly fees, which are paid in advance at the beginning of each month.

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Getting receipts toggle
You may be able to receive a receipt depending on your payment method.

If you make payments with LINE Pay:
Unfortunately, we cannot issue receipts.

If you make payments with a credit card:
The statements sent to you from your credit card company are your official receipts.
Note: The merchant or location name on statements will appear as "LINE Pay" or "ラインペイ."

If you make payments with invoices:
When you make a payment at a bank, your copy of the deposit slip is your official receipt.
Note: If you use Internet banking, the print-out of a screen indicating payment completion is your official receipt.

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What to do if you're unable to complete a payment toggle
Check your credit card's spending limit and expiration date if you're unable to complete a payment.

If you can't use a registered credit card, you'll need to change/update your payment method from the purchase screen on your smartphone browser or LINE Official Account Manager for web browsers.

If you're using Paid, check your spending limit on Paid. For information on how to do so, see the Paid FAQ page (only available in Japanese).
Note: If your Paid spending limit doesn't increase, you'll need to change your payment method.

To update your payment method from the purchase screen on your smartphone browser: 
1. Log in from this link and tap an account in the Accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Payment settings, tap Payment method.
3. Tap Change payment method.
4. Select a payment method, then tap Continue.
5. Enter the required information.

To update your payment information from LINE Official Account Manager for web browsers:
1. Click an account in the Accounts list.
2. Click Settings > Payment method under Activity and billing.
3. Click Change payment method.
4. Select a payment method, then click Confirm.
5. Enter the required information.

If you want to use a paid service again, try the method below for your situation.

If you were unable to complete a payment for a paid plan or Premium ID:
You need to complete the payment process again. For details about purchasing a paid plan or Premium ID, see this Help article.

If you were unable to complete a payment for additional messages or gain friends ads:
Try purchasing them using one of the methods below.

To make a payment from the purchase screen on your smartphone browser: 
1. Log in from this link and tap an account in the Accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Payment settings, tap Billing history.
3. Tap Try again, review the details, and make the payment.

To make a payment from LINE Official Account Manager for web browsers:
1. Click an account in the Accounts list.
2. Click Settings > Billing history under Activity and billing.
3. Click Resolve, review the details, and make the payment.

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